Megasaray Westbeach Antalya — Hotel in Konyaaltı

This is the worst so-called "5-star" hotel I have ever experienced. While the location is excellent, every other aspect is an absolute disaster.

Bellboy Publicly Humiliates Guests - Unprecedented Rudeness During check-in, after the bellboy assisted with luggage, I gave a tip according to standard Turkish practice. To my shock, the bellboy loudly mocked the amount in front of other guests and staff! This blatant disrespect crosses the most basic lines of professional conduct. That a self-proclaimed 5-star hotel tolerates such behavior toward guests is absolutely appalling.

Luggage Storage System with Zero Property Security After checkout, I requested to store my luggage for 2 hours. Unbelievably, the hotel simply left my luggage in the middle of the busy lobby. Ironically, less than 20 steps away was a clearly marked "Luggage Storage Room" that went unused. My valuable belongings were left completely unprotected for 2 hours - no identification required, anyone could have walked off with them. This utter disregard for guest property safety is completely unacceptable.

Mandatory Wristbands - Humiliating Treatment Like Prisoners The hotel forces guests to wear wristbands 24/7, even when leaving the premises. They claim this is a "security measure," but it feels like being tagged like a prisoner! Staff rudely demand to see the wristband when entering facilities, if the wristband is not clearly shown, making guests feel disrespected and humiliated. In today's world, where electronic key card systems are mature and widespread, this barbaric and outdated practice is an insult to guests' dignity.

Systematic Language Discrimination to English-Speaking Guests Whether at the front desk, restaurant, or bar, staff were noticeably cold toward English-speaking guests. They consistently prioritized Turkish-speaking guests, leaving English speakers waiting. This systematic discrimination makes non-Turkish guests feel like second-class.

Front Desk Service Failure by Communication Breakdown I specifically requested a king bed during booking, but was given a twin room. After my first call to the front desk, I waited nearly an hour with no response. After a second call, I waited another 30 minutes only to receive a housekeeping staff who had no idea why she was there. She is nice and helpful, however I had to explain everything from scratch - clearly the front desk had given her no information. The similar thing happened when requesting slippers and water: 45-minute wait after the first request, another 15 minutes after follow-up, and still having to re-explain everything. This shows a severe communication breakdown between departments and an utterly inefficient service system.

Coffee Machine Hygiene Concerns During my stay, I dined at the hotel restaurant 4 times. After the first 3 visits where I drank beverages from the coffee machine, I experienced stomach pain and diarrhea. On the 4th visit, I ordered other drinks and had no issues. This indicates serious cleaning and maintenance problems with the coffee machine.

Extremely Poor Hygiene in Lobby Restrooms hi Compared to other restrooms in the hotel, the lobby toilets were horrifying: flooded floors mixed with trash, toilet paper rolls trailing on the dirty floor... the entire environment was disgusting. These hygiene standards are worse than public restrooms.

The only redeeming feature was the hotel's outsourced Turkish bath experience. It was a private Turkish bath with friendly staff, a comfortable experience, and a reasonable price. This Turkish bath, not operated by the hotel, stood in stark contrast to the hotel's poor service, which was ironic.

Beyond its location and Turkish bath, this hotel has no right to be a 5-star. From the humiliating wristband policy and language discrimination to serious food safety issues and disregard for property security - every aspect mocks the very concept of 5-star standards. I strongly advise all international travelers to avoid this hotel unless you're prepared to pay 5-star prices for service that doesn't even...

First – the hotel is extremely far from the city center, and the shuttle bus is very expensive. Reception was 10/10 in terms of service, and the young man who checked us in was also very kind. The atmosphere is interesting, exotic, and original. However, the room had old furniture – scratched and peeling. In the corridors, the carpet was dirty and blackened from the housekeeping trolleys being dragged over it, and there was one huge stain that just stayed there the whole time. In the bathroom, there were disgusting black hairs from a man’s beard (I hope…) in the bathtub. As for the TV – only old models with no USB ports and all the channels were in Turkish or Ukrainian… total boredom and disappointment. Second – absolutely no one was willing to speak to us, even at an A1 level of English. I was looking for rubbing alcohol for disinfection – no one had any, nor did they help me figure out where to buy it. There was a complete refusal from everyone. We were at the pool around noon when the sun was extremely strong, and one man from the staff just came over and took my umbrella away. He didn’t even explain why he needed it – he could see I was resting – he just took it, smirked at me, and refused to bring me another one. I was in total shock and started raising my voice. Whenever we went outside in the area, nobody spoke English. There were only places to eat and nothing else. Oh, and something important – their “private beach” is about 600 meters away from the hotel… comfort level: zero. Third – they have two swimming pools, and both were salty. We thought they were filled with seawater or something similar – but no. The percentage of cleaning chemicals in the water was so low that you could actually taste the sweat of everyone getting in. Neither of the pool pumps was working, and the information board for chlorine levels, temperature, etc., wasn’t updated once during our stay. Hygiene was absolutely zero regarding the pools. No one from the staff told people coming from the beach to rinse off at the showers before entering, and the bottom of the pools was full of trash. The most disgusting thing was seeing a HUGE cockroach – around 4–5 cm – drowning in one of the pools, and nobody even bothered to remove it. Fourth – there was a midnight snack service, and while my boyfriend and I were eating outside, for two nights in a row there were huge cockroaches walking around the tables. I have a phobia of these creatures, so it was horrifying for me. Fifth – the bartenders were simply unacceptable. My boyfriend always ordered the same cocktail, and at least 6 out of 10 times they made it differently. He ordered a non-alcoholic Piña Colada – one time it had peach, then strawberry, then banana, etc. They didn’t understand when we tried to explain or correct them, and they didn’t care in the slightest. I also want to express some positive feedback about certain people and things there. If anyone from the staff ever reads this, I want them to know that they are truly amazing at their jobs, and I am grateful for their excellent service. The blonde girl at guest relations was fantastic – her English was perfect, and she was wonderful. The entertainment guy who found me a second umbrella after mine was taken – hats off to him as well. The woman at reception that day was also very kind. The birthday surprise was also nice – towel art, flowers, wine, and a cake (although it was brought late and awkwardly into the room, ruining my boyfriend’s planned surprise a bit – but I still appreciate the effort). The food was the only thing I would rate 11/10 – at least eight types of olives, cheeses, Turkish desserts, delicious coffee with kaymak, teas, salads, different kinds of meat, themed dinners with shows, dances, and live music. This is the one thing I cannot criticize. 2000 BGN for this experience is not worth it… we will never return there. Read foreign guests’ reviews carefully, because they treat their own country’s guests well, but toward others, you can feel strong discrimination, laziness, and...

April 2024 and now August 2025! We have just completed our 2nd very successful, fruitful, productive and enjoyable memorable stay at your lovely hotel - Megasaray Westbeach Antalya.

The thoughts of a lovely holiday and memorable memories of 2024 were so very fresh on our mind, that we decided to return back to your hotel in 2025.

We would like to say a very special and ÇOK TEŞEKKÜR EDERIM to you and your wonderful team.

Teşekkürler also for once again allocating a lovely room on the higher floor with superb views from our Balcony.

It was lovely to meet Ercan , Tayfun , Didem at the hotel and to personally say thank you to all of you.

Then this 5-Star service continued from the moment we stepped into your lovely hotel. The Reception and Bell Boy teams gave us a warm welcome upon our arrival.

From the time we communicated by email, WhatsApp and over the phone with Didem, Sadaf and Ibrahim - we were very happy with your prompt and efficient service...

The Guest Relations Team were always available for all our queries, guided us in the right direction and catered to all our needs.

All the colleagues remembered us from last year and were very happy to see us again.

Abdurrahman and Osman in the Main Restaurant always insisted that they serve us during our 3 meals. They served us last year and were very very happy to serve us once again.

Eyup, Zeynel, Sadaf, Leonie, Viktorya and Ali would regularly come towards us and would have a nice chat with us whilst we chilled out in the Lobby Bar.

This really gave us a heart touching feeling and made us feel a 100% part of the Megasaray family!

The service we received from all the lovely employees at your hotel was outstanding, extraordinary and 5-Star. They gave us utmost attention at all times, they are very friendly and always rendered warm hospitality. Our little son enjoyed receiving all the hugs and cuddles from some of your colleagues.

Please could you pass on our warmest compliments to all the staff at the hotel and tell them that their service was par excellence, very efficient, wonderful and friendly.

We thoroughly enjoyed the vast variety of food, drinks and daily activities.

We were given VIP treatment during our dinner at La Prima Restaurant. Thank you very much to the Guest Relations Team for their kind gesture and offering us this special À la carte meal.

We remember most of the names. But if we miss out any, then please could you pass on our special thanks to all the relevant departments...

Room Reservations Didem Ibrahim

Guest Relations Sadaf Leonie Viktorya Ali

Bell Boys Dervis Gulen (Bell Captain) Bilal Vedat

Housekeeping Durdhane All the other Housekeeping and Mini Bar colleagues

Lifeguard Yusuf

Towel Desk Ramazan Ugur

Restaurant Abdurrahman Osman Ali (Restaurant Manager) Hasan (Sous Chef) Devlat (Sef) (Head Waiter) Bilal (Restaurant Captain) Salar Mehrad

Patisserie Pelin

Bar Aysegul Koksal (Head Barman) Betul Koray

La Prima (Italian Restaurant) Teslime Ali x 2

Animation (Entertainment) Eyup Zeynel Igho Cem

Mint Spa Malika Dewa Sandra

And off-course big thank you to all the back office staff, Security Officers, all the Chefs and Kitchen colleagues...

It is only because of such wonderful warm hearted people that you welcome so many repeat guests like us + we are also inclined to come back to Megasaray Westbeach Antalya in the future, once again...

We pray and hope that all hotels around the world employ more people like your employees.

Overall, keep up the great work in serving guests in the best possible manner and you all will always have blessings from guests like us.

Healthy suggestion - We feel that activities / competitions like Jenga, Air Hockey, Table Tennis should also be included in the list of Daily Activities Program.

Till we meet again - All the very best and God bless you all always abundantly...

Love and içten dileklerimle, The...