Beaches Turks & Caicos — Hotel in Providenciales

The price Beaches charges does not match what you receive in either resort quality or service. The island/beach itself is gorgeous.

We stayed 4 nights in the Caribbean Village in a 'concierge' king suite. The room was clearly dated (no big deal), but the king bed was very uncomfortable. The kids had trundle beds which was nice. The water pressure was very low in the shower and the toilet was in a constant state of near brokenness the entire visit.

The concierge check in was air conditioned and the welcome cocktail was pleasant. The 'fully stocked' mini fridge and bar was a couple of different sodas and juices and a ton of bottled water. Fine, but certainly not what I expected given the concierge up-charge. They eventually staffed the room with a handful of local liquor bottles, wine, and beer. If I needed something, I had to walk down to the concierge lounge, they never answered the phone from the room.

Concierge also promised a 'resort orientation' at check in. This consisted of being handed a map and list of activities with a brief explanation of some high level items. I was expecting a mini tour of the resort. They do offer that, but it's open to everyone and only at certain times during the day.

It would have been very helpful to have some useful info like places to eat that are open, pool bars close at 6 PM (for some reason), and other actionable information for our first evening at the resort that we had never been to before.

The one positive item from the Concierge room, was additional tour availability. We were able to do the glass bottom boat tour on the last day of our stay with a special concierge time as every thing else was already booked out before we arrived.

The facilities are nice and clean, we spent a lot of time at the Italian pool, Caribbean Pools, and the Waterpark.

The main place where this resort completely fails is the food and drinks. Food is not very good/served cold in many establishments. The service is hit or miss and very 'island time'. We never had to wait to eat or do any attractions which was good.

Neptune is the worst restaurant we ate at. The food was nearly inedible: the vegan kofta was wet and didn't hold together like a normal kofta. The snapper was super thin, overcooked, and had the exact same grill marks and flavoring as the swordfish from Schooners. After getting nauseated from two different seafood meals at Schooners and Neptune, I started avoiding the seafood entirely at this resort, which should really be one of its pinnacle features.

Arizona Steakhouse was consistently good, the honey chipotle t bone / flank steak were great. I also had the tuna tartare from there the first night and felt ill, but didn't put two and two together until after eating at Schooners and Neptune.

The Sky restaurant was good, but the scallop ceviche was very salty. Barefoot by the Sea was one of our best meals. We had lunch there, the conch salad was very good!

Sanitization at this resort is nonexistent. Only one buffet had hand sanitizer out and staff were not instructing people to clean their hands like you might see on a cruise ship. No shirt no service rules were also not being enforced at buffets, absolutely disgusting.

Cocktails / drinks are not consistent throughout the entire resort. Frozen cocktails are often not made with enough ice and already melted by the time they get to you. Bars are scheduled to open at 10, but often were not staffed until 1030 or later. There is only one type of beer in the entire resort.

The Italian beach had drink service / attendants, the Caribbean beach did not, which was weird.

The beach access and water activities were excellent! My wife got scuba certified which was cool to do at the resort!

Kids club activities were fun and varied. The staff there were great with the kids!

Snorkeling right off the beach was great, make sure you walk about 5 minutes west, off property, down the beach to see the most fish!

All in all, this resort is 'fine'. They charge a luxury price, but did not deliver on the luxury in any aspect...

I have to make this short beacuse of the characters but: We stayed at Beaches this May 2025 in the Key West Village For context: I stayed with my dad, my boyfriend and our 4 year old son. It was the fourth stay at Beaches for my dad, and the third for me.

1. The line for the shuttles is absurd and disorganized.
2. the check in is chaotic, there's no line so you don't know when to approach front desk, but at least they offer you drinks.

So at this point everything was going on track despite the disorganization we experienced.. We read so MANY bad reviews lately about beaches, but we didn't want to believe they were true.. spoiler alert: THEY ARE.

3. We noticed that the staff is just PLAIN RUDE. And I am talking about a 70% of them. I have NEVER been treated so disrespectfully... There are exceptions, of course.

4. Food was still good as it used to, the buffet maybe had less options than before, but overall was good.

5. Check out experice: I TRULY can't believe that a five star hotel that charged us more than 2.000 usd per night can think of having responses like the ones I am about to expose: So that morning we woke up early and I found out someone had made a mistake and booked us for a wrong shuttle to the airport (we needed a shuttle for 1pm/2pm), and at beaches they schedule our shuttle for that morning at 9 am. So I headed to the front desk and tried to clarify everything so they could book us in the correct one. This took me half an hour. After that, we went to the beach and then to finish packing. We left my dad and my 4 year old at the beach. My husband and I finished packing by 10.40 and then the bellman stopped for our stuff. But since my dad needed to finish HIS bag, I asked him to return in 20 minutes.... THE WAY that man answered me was SO disrespectful. So while my boyfriend took our 4 year old to the water park, and my dad finished his bag at the room, I went to the front desk AGAIN to check out (this needs agility asap). When I was leaving they told me to leave the card key in a basket (again, THE TONE, this person used is just unacceptable.... same way of speaking to CUSTOMERS that I noticed many many many of the staff uses). I respectfully said that I didn't have it with me, because my dad was still in the room getting his bags down, so I gave HIM the keys. So I asked if I could bring the keys once I came back for the shuttle (so that I didn't have to be going back and forth ten thousand times). Then I was told something that, honestly, not even a MOTEL would do: "ok, but make sure to bring them otherwise we are going to CHARGE you for them" A FIVE STAR resort that charges people more than 2.000 usd per night THREATENING customers to charge them for a room key? unacceptable...

Again, I was willing to let this go when at 11.20 am I run into my dad on our way to the water park, very distraught, when he told me that the bellman was super rude to him and that at 11.10 he got a call (we assume it was front desk) that he had to leave the room immediately. He asked the lady over the phone to give him 10 more minutes just to check he wasn't leaving anything behind and she said that he'd already had those 10 minutes since it was 11.10 and that if he didn't leave the room right away they would charge us 400 usd for the delay... I won't even mention that because of a mistake on THEIR end I lost more than half an hour that same morning, but THREATENING a returning customer that way for TWENTY MINUTES? it is just unacceptable. We have been treated so horribly for the majority of our stay PLUS the situation on our last day, that it is just ridiculous.

ALSO I need to highlight that the previous day the power was GONE (coming and going) for the entire day, so the water park remained closed awhile, just like almost every restaurante during lunchtime.

I don't really have to say that we are NOT going back to that resort, which is a shame because the kids club is REALLY good....

Summary... Location 10/10 Staff politness: 0000/10 Food: 8/10 Rooms: 7/10 (need some...

While spending a week at Beaches Jamaica in December of 2020, we heard great things about Beaches Turks & Caicos, so we started saving money and planning for another ‘dream vacation’. We were finally able to make the trip to Beaches Turks & Caicos last week (Feb. 8 - Feb. 15) and unfortunately, it wasn’t anywhere near what we expected. While spending a week at Beaches Jamaica, the staff was incredible. Everywhere we went, employees were friendly and welcoming - many of them even calling us by name. While spending a week at Beaches T&C, about half the staff was anything but friendly and welcoming. In some cases, we even felt like we were an inconvenience or a nuisance to the worker.

It started when we arrived, and were crammed into an old/dilapidated van with a driver who wasn’t friendly at all. After getting checked in, we headed to dinner at Guiseppi’s buffet. The food was average, at best. But the service was what was most upsetting. The gal serving us didn’t seem to speak English and instead of receiving the rum & diet coke and margarita we ordered, we received a regular coke and pina colada. They were slow to clean plates so we had to creatively stack them as we went back for more food.

To be fair, there were great things about this resort – including the grounds, which were beautifully cared for, the pools, the beach, and the ocean. The food at Soy, Mario’s, and Kimono’s was excellent. And we were blessed with a couple excellent servers: Kaylondo at Soy and Andre at Mario’s. Jomo, Joan, and Virma were bartenders at the French Village pool, and they were very nice as well. But far too many of the employees did not offer a welcoming attitude. The guys working the water slides were particularly rude/disconnected.

Some of the things that upset us the most were: • Going to the dive shop – early - many mornings to try and get a spot on a snorkel tour. (You had to go each morning as they only book the tours out 24 hours.) I was able to book a tour 3 different mornings, and each of the 3 times we learned the tour was cancelled when we showed up to go. • We were there Saturday to Saturday and on either Tuesday or Wednesday, they announced the glass-bottom boat wouldn’t be going out the rest of the week. So we didn't get to experience that amenity either. • Going for brunch and finding dried up spaghetti noodles from the previous night’s dinner stuck to the booth seats. • The surf simulator was non-functioning. And in reading previous reviews, it sounds like that has been down for months. • We tried to play croquet and there was 1 mallet and 2 very old balls that weren’t even the same size. Seriously – why not go out and buy a new set if you’re going to offer that amenity/game? Tacky is an understatement. • Used towel bins regularly overflowing.

Bottom line: it seems this resort has a culture problem. Beaches is sold as a 5-star experience and you go there expecting excellent service. Between tours getting cancelled, services not being offered, unfriendly staff, and out-dated rooms, our experience was definitely not 5-star.

They are expanding the resort – building many brand new buildings along the beach. Perhaps some of that money should be re-invested into training the staff on 5-star service so guests can feel welcomed and appreciated. If we’re going to spend over $10,000 on a vacation ($13,000 when you add in flights and a dog-sitter), we want it to be memorable – for all the right reasons, not the wrong ones. While we enjoyed time together as a family, there were far too many disappointing experiences and it will be hard for us to ever consider a Beaches property again in the future.

For the record, I am not a ‘Karen’. Every Google review I’ve ever written has been to commend a business and rate them with 5 stars. I don’t like being a complainer. But this vacation was disappointing on so many levels, I felt it was appropriate to share so other people considering this resort will know what they’re likely...