Imperial Royale Hotel — Hotel in Kampala

Terrible customer care attitude. I went there to meet someone who was attending a workshop. First of all, I had my water and banana confiscated at the entrance - in case I should dare consume them in the hotel. There was nowhere to sit in the lobby (only a section marked guests only and cordoned off), so I chose to sit in the EMPTY restaurant whilst I waited. But this was not allowed. The waitress told me that if I wasn't ordering I could not sit there. "There is no free seating in this hotel" I was told bluntly. I could have been a future client or potentially recommended the place to someone else Certainly not now if that's the was they treat...

This hotel is ideal for a business traveler due to its location near to the CBD. It is quite spacious with very large rooms. For an old hotel, the rooms are quite nice and quiet. The WiFi was surprisingly very good. The only drawback was that I saw a few cockroaches here and there. The food portions at the restaurant were very very generous. The gym is adequate but opening hours can be abit of a disappointment. The gym is supposed to be opened at 6:30 but was surprised to find it dark at 6:45. The aerobics class that was to begin at 6:30 started at 7:20. Overall, it is quite a good hotel for a...

Hotel is centrally located. |Hotel staff are nice and friendly.|I was surprised with the size of the room. It was excessively huge for a standard one pax room. The huge space makes the room look so empty and dull. |Not a fancy hotel but it has the basics. |The only thing I didnt like much was the dark corridors especially in the evenings. I was at a corner room and it gives a scary feel. I hope they can add some lightings in the walkways to give a more pleasant feel.|Maybe just a bit of renovation and this hotel will...