Andaz Capital Gate, Abu Dhabi, by Hyatt — Hotel in Abu Dhabi

When we reached at the premise, Moin, the bell boy greeted us with a smile. He is very helpful, friendly and cheerful. He took our stuff and brought directly to the floor where our room is.

We stopped at the lobby in Andaz. It is spacious and amazing. We were greeted by Sami in the reception. He offered us with complimentary drinks (I like the hibiscus tea) and dates. I could not stop eating😅 It’s nice to chill with such a very good ambience plus the comfy seats in the lobby.

Everything in the room is pleasing to my eyes and city view even complemented it. The only things that I noticed were: dental kit is upon request, we asked for extra bottle of water but I think the service rep (lady) forgot to take note of it that we did not receive the water, a not so good smell in the room (smell of a wet carpet), it’s tolerable but of course, we expect more for a 5 star hotel. We tried calling 0 to ask when we’re going to check out but it’s been 15-20 mins and no one answered my calls. So, me and my friend just decided to leave the room with all the bags in our hands.

*The bath tub is inviting😂😂😂 The pool water is crystal clear but it’s too hot for me to swim and dive😅

At night, we visited the bar at the pool side, Rayana. It is closing at 11:30pm (an hour before we came), we decided to go out of the hotel. The kabayan in charge is friendly.

The breakfast- this completed our stay in the hotel. ARUP, the one who served and assisted us is soooooo nice. He never got tired of our requests, he is responsive and friendly. The food is yummy and there were plenty of selection. Thanks to Chef Roy.

One of my top criteria in giving high rate whenever I visit the hotel is its people. I would say not all of the staff there look friendly and approachable. Some won’t even find time to look at the guests as they are busy with their work.

Again, thanks to Moin, Sami, Arup and Chef Roy. Few crew during the buffet were also helpful including the F&B...

Unfortunately, my experience with Manager Flu at Andaz Hotel Abu Dhabi was far from welcoming. Despite providing all necessary identification, Manager Flu informed us that they couldn't be accepted as 2 IDs were expired (keep in mind that they’ve expired less than 2 weeks ago and we didn’t know that that was the case), insisting we return to Dubai due to this minor issue. When we offered digital copies of our passports as an alternative, the response was dismissive and condescending, suggesting that we shouldn’t waste more time as no other hotel would accommodate us.

This attitude was particularly disappointing as a seasoned traveler, having stayed at prestigious hotels like The Edition without encountering such rigidity. Manager Flu's implication that we were being untruthful about our experiences was both offensive and unprofessional. In what world would a manager of a hotel say phrases like “What you’re saying is not true.” and “None of your business” among other unprofessional phrases!?

In contrast, the Ritz Carlton, just minutes away, demonstrated exceptional service, promptly accommodating us over the phone without hesitation. Their understanding and willingness to assist stood in stark contrast to the treatment received at Andaz. Since we made the booking over the phone while sitting and the lobby of Andaz, we informed the receptionist and the manager that we were able to find a booking in a place with much better service and they said that that is illegal and we should educate ourselves on local law. Absolutely disappointing response coming from a manager.

In summary, Manager Flu's lack of respect and inflexible attitude left a lasting negative impression, prompting us to seek...

First stay in Abu Dhabi semi-failed | Expected more.

Stayed here from march 2-6 since I attended the MEFCC. Wanted a diff hotel chain but since they got fully booked I decided to give this hotel a try since it’s also a 5 star hotel which has good reviews as I’ve seen here.

!! WHAT I DID NOT LIKE 👎🏻

• 800+ per night is okay but it doesn’t live up to its price, 5 star rating & comfiness. The room is okay, pillow is too soft, hurts your neck when you wake up - can’t have a good night sleep (am not usually picky with pillows)

• SHOWER HEATER is so annoying, i’m not sure if it’s faulty but it sucks. It changes from hot to cold to hot to cold again even if you’re not touching it. Contributes to waste of time as you have to move away as it’s TOO hot.

• Bidet LEAKS every time you use it, wets the floor or your legs when you use the toilet.

• (might be my preference) They can choose a better freshener, the orangey/taxi smell like, super made me unrelaxed which is the total opposite of what I want after a long day of attending in a convention.

• blinds near the bathtub glass divider “doesn’t” work at all. Tried pulling the other string and the other one, expected it to work but didn’t - just hate it when they put something there but isn’t working.

Positive stuff

• The breakfast was great, staff and service is amazing. Even the atmosphere is relaxing, I think this is the only thing I liked here

•Staff in the whole building is very respectful which is great as it will make or break your day.

Conclusion.

Can improve in the aspects I mentioned. Not worth 5 stars. Their restaurants...