Capital Centre Arjaan by Rotana — Hotel in Abu Dhabi

I stayed at the hotel for six months and found the rooms to be excellent, with the staff being extremely cordial. However, I am giving a one-star rating solely due to the unprofessional attitude of the sales manager, Mr. Mohammed, who was my primary point of contact. Here are the key issues I faced:

1.Unresponsiveness: Despite being my designated contact, Mr. Mohammed rarely responded to my messages without multiple follow-ups, which was highly frustrating.

Misguidance on Rotana Rewards: Due to his lack of knowledge—or perhaps intentional misguidance—I was unable to enroll for my Rotana Rewards membership during my stay. Despite escalating the matter multiple times, he confidently assured me that as long as I obtained my membership number a day before checkout, I would receive the rewards. This turned out to be false. His actions cost me four months’ worth of rewards. If this was deliberate, it damages the hotel's credibility; if it was due to ignorance, it reflects even more poorly on his professionalism.

Unprofessional Handling of Escalations: When I raised the issue of uncredited rewards, he asked me to call the next day. However, when I followed up, I discovered that he had gone on a two-week vacation, despite knowing his plans in advance. This was deceitful and unprofessional. A sales colleague can verify this incident as I had expressed my displeasure at the time.

Rudeness and Poor Judgment: On the day of checkout, I exceeded my stay by four hours and was asked to pay for an additional day (333 AED). While I didn’t mind paying, I took the opportunity to address the challenges I faced and the financial implications caused to me by his false assurances. Instead of addressing my concerns, he rudely insisted on payment and said that I am lucky he is not charging me for early check out than the expected date. This transactional approach was short-sighted, as he prioritized 333 AED over securing confirmed business of at least six more months of my stay, extendable to a year—potentially worth over 120,000 AED.

Failure to Retain Business: Despite knowing that my firm has over 65 team members who have been staying at Ritz Carlton hotel since 2012, he failed to retain even one loyal customer. All this while when he repeatedly insisted me to bring more team members to this property. His inability to build rapport and his lack of vision to retain long-term clients were glaring issues.

Ultimately, while I appreciated the hotel’s location and convenience, I have decided not to return due to this experience. I am a globalist member in Hyatt and platinum elite member in Marriott and these hotel chains have competent staff to take care of their loyal customers. It’s disappointing to see a single individual’s behavior tarnish the reputation of an otherwise excellent...

15/09/2023 the worth experience in my life with reception and laundry 🧺 team. Just now I think maybe 5 or 6 time I, im sorry literally screaming with asking where is my laundry 🧺. Hotel provide laundry: morning give and evening receive. 11:14 pm now when im writing this complaint. They told me sorry guy forget give it for laundry 🧺. And this sorry happened 5-6 times. First 3 times I was polite and say it’s ok I understand. But when u talk nicely people except this like ok will keep doing the same mistakes. Last 3 times im shout and today screaming. Who is the person in charge of reception and laundry??? This one hotel and all departments should communicate together, work like a team. If it’s not happening it’s mean person who in charge don’t do his job. Because this personal wasn’t able to solved my problems, they keep doing the same mistakes, they keep saying sorry guy forget to send it for laundry which is unprofessional way to solved situation which we have now. I think hotel should check not reception or even laundry department, but check person who in charge and check if they communicate with the team, if they inform about complaints (which 100% i believe he didn’t asked , otherwise he will contact me with apologies, but this didn’t happen), did he do training ( for sure need to do as personal not ready solved conflicts situations at all - 0, they just know how to make guest more angry). The worst experience of staying in hotel for all...

I had the pleasure of staying at the Capital Center Arjaan by Rotana, and it was an absolutely wonderful experience from start to finish.

The hotel exudes elegance and modernity, perfectly blending comfort with luxury. My room was impeccably clean, spacious, and well-equipped with everything I needed to feel at home. The bed was exceptionally comfortable, and the amenities provided were of the highest quality.

One of the highlights of my stay was the exceptional service from the hotel staff. Everyone was welcoming, attentive, and went out of their way to ensure my needs were met. I would like to specifically commend Rachana, the room cleaning lady, for her professionalism and dedication. Her meticulous attention to detail and friendly demeanor truly made my stay more enjoyable.

The dining options were excellent as well. The breakfast buffet offered a wide variety of fresh, delicious options catering to all tastes, and the on-site restaurants provided delightful meals with impeccable presentation.

The hotel’s location is another big plus. Situated close to major landmarks and attractions in Abu Dhabi, it provided the perfect base for exploring the city.

In conclusion, I highly recommend Capital Center Arjaan by Rotana to anyone looking for a comfortable, luxurious, and memorable stay in Abu Dhabi. I look forward to returning...