Best Western Plus: Pearl Creek Hotel — Hotel in Dubai

Location is so so , I’ve stated in the newest part of the city before this time, this one is “almost waterfront “ property, the view from the window is great but this the end of it. The surrounding is then something you that will turn you away but not something appealing and welcoming. As soon as you enter the hotel the smell of the old building is Roth in your face. Dingy reception desk, not very welcoming foyer…. The check-in was ok , but keep in mind they will charge you for the lost keycard 50 DH, never had that experience. I booked a non-smoking room but as soon as I entered I could tell right away that someone use to smoke here. When I called the front desk they said someone will be there shortly. 30 minutes later the guy with the room spray appeared… I was speechless. How can you mask a cigarette smell that in the walls and furniture with a room spray? I room I requested was for 4 people there were only 2 bath towels , no hand towels, no wash cloths, and 2 pairs of sleepers in the room. No one actually checked how many people are staying in the room , great management! The mini sofa in the room has some nasty looking stains on seating cushion. Bathroom Shari’s but no fun in it …. The shower was large but walls covered with mold and floor drain is not working properly as you take a shower water just simply accumulating and your feet are 1-1,5 inch ( 3 -4 cm) deep in water. We asked for an iron so we can press out clothes and get ready to go out. After walking for an hour and making 2 phone calls and going back to the reception desk we gave up hope and just went out . In the end of the way when we came back to the hotel 8 hours later the iron was next to our room door…. super fast Breakfast was good , the only thing I would praise the hotel . As we would go out I wanted to refill my water flask with ice and water in the breakfast area I wis take it will be charge for it, seriously? Would i recommend this hotel . Of course not. I thought the American Best Western quality will be three but it wasn’t, like in US it’s hit or miss and this was...

The reception staff are completely unhelpful and do not smile. Delay in checking in and checking out. Starting at eleven o'clock, the inconvenience begins with calling you and sending staff to leave the room and when it is two hours late they want me to pay fifty dirhams because of the delay and they do not allow you to leave the hotel and they want to quarrel with you And their voices are loud and they also tell you if you want to complain, you can complain, we do not care. Even the hotel manager was not able to do anything with them, I had never seen anything like that before and also they asked you about the passport and you had an Emirati ID card. They gave me a room different from my previously booked room, and when I refused that the reservation data was changed without my consent or my knowledge. A lot of trouble in this hotel, as the most important thing that distinguishes my room and raises its price over the price of a room with the view of the city is the view of the creek and the Khalifa Tower and views of the utmost magnificence and beauty in Dubai, but the window is very small and covered with dust and completely unclear where I lost this feature. I lost a lot of time to be helped by the Response staff. The furniture is old and not at the level of development of Dubai and its first leadership in the world in many fields, the most important of which are tourism and hotels..Wi-fi is very slow and breaks down a lot..Face wash basin is clogged and filled with dirty water and the small refrigerator was also not working .. But the maintenance team had excellent experience, and when they got to the room, they fixed everything well. But I couldn't rest during all that time. Shower equipment and room cleanliness are also excellent. The cleaning workers are very good experience and they...

First of, I've never been in this restaurant, tonight supposed to be our first time. Yesterday i call all the numbers on their web site to make a reservation for 8 people it took so long for them to answer calls with the 3 numbers that was written on their website. When i finally made the reservation, the lady on the phone told me ro call today for me know what cuisine will be available on the menu. So i call, again, the line took so long to response, i need to call couple of times before someone aswer the phone, and they answered it, straight up, put me on hold without anything to say, so i tried to call again, the second time i was available to tell that i made reservation and wanted to know whats on the menu, she said she will transfer my call and put me on hold. I was on hold for about a minute or so and they just hung up without me, able to talk to someone again. I tried again, they put me on hold for good two minutes, the last time i tried to call i told them that i will just cancel my reservation, she just tell me that she will ttansfer my call, right away without waiting for my answer.. They have a ridiculously bad costumer service, and i dont want to wait till i experience their actual service and food, if they can't be professional enough to answer phone calls i dont think they can be professional when it comes to their food and actual services. To think they're "4star" hotel....