Hyatt Regency Dubai — Hotel in Dubai

I thought that the Abu Dubai Andaz was the worst hotel I stayed at in the 80 countries i visited in my lifetime, but this Hyatt Regency Dubai has broken the Record of being the worst ever hotel I have visited so far, first i checked in at 1pm and Ressel told me that my reservation didn’t have a breakfast because it booked with Chase points lol then when Russel offered me a late check out next day as a status benefit with Hyatt program and my response was okey to the latest time he could offer me with, and I asked him for an extra bed sheets plus medical pillow, but in fact that he didn’t add the note into the system for late check out that he offered me by the way it confirmed by his night shift manger and the Syrian representative who both added the note to the system later on then I had to call back 2:30 hours after I checked in to get the extra bed sheet plus the pillow because Russel forgot to do it while he was sleeping, so I tried to file complaint with his manger Anowar who tried to teach me how to introduce myself while he wasn’t able to listen to my complaints about his team, the same to Bushba while their general manager didn’t work in the weekend lol and he only work on the business day lol like the usual bosses do, I’m an Arab American who is visiting Dubai for 25 days who has paid them to serve me not to disrespect me, then some dude was knocking my door at 4:30pm to ask me, if I need something else and my response was there was innovation called landline I would use it, if I needed anything and i asked them all to stop bothering me while I was in the room at that time same to the night shift, also my reservation made with one king bed but in fact that this hotel combined 2 single beds with 2 bases and added a new terminology words to the English language called lol, and when I called them they told me that all hotel built this way lol even though there was a gap between both single beds / bases, so I enjoyed sleeping in the gap between both beds lol and the photos down below to check it, the same issue with the marble which was not sticking perfectly and easily could fall down in anyone who I reported this complaint with a nightshift and until I left the hotel they didn’t fix it plus the pictures down below to check it, so I called in Today to check out at 11:30am lol because I could not stay more than that at this hotel as I reported these issues with the American executive care department to escalate these issues and they sent me a guy to check the mani bar while I was in the room lol, dude you got the deposit from us even my reservation made with chase points which didn’t happen at Hyatt Dubai , Hyatt Alila Oman, Hyatt Andaz Abu Dubai, and Hyatt Centric Dubai lol, only at this hotel lol with many reviews mentioned that they stolen the deposit from them here in Google, then when i checked out i asked Russel, if he offered me the late check out and i requested the extra bed sheets with pillows and he agreed to what i asked him to, but in fact that he argued about not adding the note into the system when his night shift manager with the Syrian receptionist told me that he did not add it even though I checked in before 12pm and I got a clearness Receipt from the Egyptian rude guy about the clearance deposit they took it out of my American credit and they checked the mani bar while I was in the room to make sure that i didn’t steal anything lol because these facts action actually spoken out louder than usual lol, then he brought an Arab Emirati person with him to threaten me out to not asking for my rights and the moment he heard me spoken Arabic and introduced myself as an Arab American with my Arabic name then the Emirati guy didn’t say anything other than hey, and the Egyptian guy got offended because I told Russel that he was a liar and in fact that both were such liars,so overall I highly don’t recommend anyone to stay in this hotel as matter of fact that I filed a complaint with the Hyatt American executive care team in the back office and I will do the with Tourism...

Hotel review

We had the absolute pleasure of staying at the Hyatt Regency Dubai from 8th to 15th April, travelling as three families and occupying three rooms on the same floor all thanks to the exceptional coordination and customer service we received from the very beginning.

From the moment we arrived, we were greeted with warm hospitality and top-tier professionalism. The customer service at this hotel is second to none. Every member of staff we interacted with from the reception to housekeeping, from concierge to dining went out of their way to ensure we were comfortable, satisfied, and well taken care of throughout our stay.

Housekeeping and Room Service

A special mention must go to the housekeeping team, who did a phenomenal job every single day. Our rooms were always spotless, fresh, and perfectly arranged. Any additional items or services we requested whether extra towels, toiletries, or room-specific needs were delivered promptly and with a smile. It made us feel truly at home.

Dining Experience

The breakfast service at the main restaurant was also impressive. The waiters and waitresses were attentive, polite, and professional, often going above and beyond by bringing freshly made omelettes, teas, and coffees directly to our tables. This level of attention made breakfast particularly enjoyable.

However, we noticed a contrast in service when visiting the 25th floor lounge, where the experience was entirely self-service. While the offerings were still good, it didn’t quite match the personal touch we experienced in the main restaurant. That said, it was a minor difference and did not significantly impact our overall experience.

Exceptional Staff

We would like to extend our heartfelt thanks and appreciation to a few staff members who truly made our stay exceptional: • Pranav: From the very start, Pranav was a rockstar. He helped secure three adjacent rooms for our families, which made coordinating our holiday so much easier. His support continued throughout our stay, especially with the beautiful anniversary setup he arranged for us on 10th April. Pranav is a credit to the hotel and a genuine example of what great hospitality looks like. • Salma (Reception): Salma’s professionalism and warm presence made all our interactions seamless. She ensured our and day-to-day queries and check out were handled quickly and correctly, always with a kind smile and calm approach. • Christine (Concierge): Christine deserves a special thank you for organizing a truly magical anniversary celebration. She arranged for our room to be elegantly decorated, with flowers and a card placed perfectly on the bed, and provided a custom anniversary cake and fresh coconut just as I’d requested. It was an unforgettable night for us, and her attention to detail was outstanding.

We also had a light-hearted moment when we requested a message on our cake to read: “Happy Anniversary with a love heart shape (❤️)”. In addition to drawing the actual heart shape, someone wrote it literally as “with a love heart shape,” which gave us all a good laugh and became a memorable and funny story that we shared with the reception and concierge teams.

Overall Experience

Overall, our stay at the Hyatt Regency Dubai was nothing short of fantastic. The level of care, attention, and comfort provided made this holiday one to remember not just for us but for all three families travelling together. The staff are the real gem of this hotel, and we left with full hearts and wonderful memories.

We would highly recommend this hotel to anyone visiting Dubai whether you’re travelling as a couple, a family, or a...

Dubai’s first 5* hotel opened in the 1980s boasting an Ice Rink, Shopping Mall and the city’s only revolving restaurant, Al Dawaan. Today it is just another 5* hotel in the myriad of hotels available to tourists visiting Dubai. However, it remains a good quality and relatively well maintained hotel that is well located for tourists wanting to explore Deira and Bur Dubai, and is conveniently located a 10 minute walk away from the Gold Souk 2 Metro station. A few parts of the hotel require renovation, such as the Swimming Pool and its surrounding area, but it is overall a comfortable hotel. It’s main flaw is the inconsistency in the standard of customer service throughout the hotel, which varies wildly from from one section to another. The reception manager, Hamada (I believe that was his name) was excellent in welcoming my family and me to the hotel and booking us in, whereas, the staff at the front of the building are generally oblivious to guests entering or leaving the hotel, and I was only acknowledged a few times by them during my 6 day stay! The Housekeeping staff are excellent and Shovan was a real star in refreshing my room everyday. The Kitchen is the hotels all day restaurant where a buffet breakfast is served. Staff here are very welcoming and extremely hard working but always akcknowelge and remember guests. The manager, Raiz, is very attentive and runs a very organised eatery. I have to mention Manoj, the Omelette Chef, who both entertains guests and cooks fab omelettes. He put a big smile on my face every day. Embarrassingly, I have forgotten the name of the young Nepalese man who is the evening Supervisor at the Kitchen. He is a superstar who manages his front of house team so effectively and yet finds so much time to talk to guests of all ages with so much warmth and make them feel extremely important. This man should be fast tracked into senior management. The food at the Kitchen is Indian biased in its offering and of good quality, but the Half Board and Full Board menu options are very limited and there is the strange omission of any desserts for HB or FB guests. Fortunately, HB and FB guests can also dine in one of the hotels many other restaurants for a small additional charge. Al Dawaan offers a good buffet brunch and buffet dinner with revolving skyline views but there could be more variation in dishes between the lunchtime and evening services. The Japanese restaurant, Miyako, is very good and popular with many returning Japanese guests. Akkas was a great host during my visit there. The Regency Club was a let down. Whilst the standard of food was slightly better than the breakfast and snacks offered in the Kitchen to non-club members, the offerings were limited and the staff were not as friendly or as interested in guests. That may be because mosts guests in the club preferred the quieter surroundings and wish for more privacy or exclusivity of the Regency Club but I really preferred the array of food and the excitement of the other eateries over the sterile nature of the club. The biggest disappointment I experienced at the hotel was the Olympus Gym and Pool area. From its reception staff to the pool staff, the standard of customer service here was generally poor to appalling. The pool staff in particular are very rude. During my stay, the Sauna was only available for a few hours and the Stream Room was bit working. Nevertheless, this is a good...