Hyatt Regency Galleria Residence Dubai — Hotel in Dubai

Hyatt Regency Galleria Residence, Dubai – Family Stay Review ⭐⭐⭐⭐ (4/5)

We stayed here in May 2025 as a family of four—my wife, two kids, and I—and booked a 2-bedroom apartment. The location is a huge plus: just 25 mins from DXB airport ✈️ and about 15 mins to Dubai Mall 🛍️, with easy metro access 🚇 and lots of attractions nearby.

Arrival & Check-In: The entrance to the residence side is a bit underwhelming—tiny lobby, only two staff at reception, and one clearly overwhelmed bellboy 😅. Not the grandest welcome! The main Hyatt hotel next door feels more premium, but we focused on the residence side.

Apartment Experience: Our first room had a strong cigarette 🚬smoke smell—but we were quickly moved to a cleaner, cozier unit on the 28th floor • Two comfy bedrooms 🛏️ (soft sheets, fluffy pillows!) • Living room with a big 65-inch TV📺 • Kitchenette & dining area 🍽️ • Laundry space & storage • Fast elevators ⬆️⬇️ • Beautiful city views🏙️ (no Burj Khalifa though)

WiFi was okay for browsing 📱, but don’t expect streaming speeds or screen mirroring—no Netflix, no AirPlay.

Food & Beverage: Breakfast was a 2.5/5—limited variety, long queues ⏳, and overwhelmed staff. Long queues for omlette station 🍳Mostly Asian dishes with a few continental options. Room service? Tasty but pricey—we tried burgers & fries 🍔🍟 and they hit the spot!

Amenities Galore: Located inside a small mall 🛒, which is a huge convenience: • Skating rink ⛸️ • Mini-market, pharmacy, ATM • Karaoke & sports bars • Electronics shops & a pizza joint 🍕

Plus, a rooftop pool and restaurant on the 30th floor with amazing city views 🌇—and warm water in the pool!

Housekeeping & Service: Room cleaning was okay—had to call a few times for extra attention. Room service was prompt and polite.

Overall Verdict: Not a 5-star luxury escape—but it served its purpose well. Perfect for families spending most of the day out and about. ✅ Clean ✅ Spacious ✅ Convenient ✅ Family-friendly ❌ Just don’t expect blazing internet or luxury lobbies.

Would I return? Yes—for a family trip. For a solo or luxury trip, I’d upgrade.

Rating: 4/5 Solid choice for families exploring Dubai on the go!

Got questions about family stays in Dubai? Planning your own trip? Drop a comment, like, or DM—I’m happy to share more tips! #DubaiStay #HyattGalleria #FamilyTravel #HotelReview #DubaiWithKids #TravelTips #HotelLife...

Our stay at Galleria Residence was nothing short of a nightmare. We were hoping for a joyful and memorable experience as we were celebrating our 3-year-old son’s birthday, but it quickly turned into one of the most distressing hotel stays we’ve ever had.||||From the moment we arrived, we felt discriminated against. The night manager, assistant manager, security, and even the morning manager treated us with shocking rudeness and arrogance. The behavior of the staff was unprofessional, disrespectful, and frankly, unacceptable.||||Upon arriving at our apartment, the room was not cleaned properly, the microwave was broken, and the entire space smelled heavily of cigarette smoke. We had to go out and buy air fresheners just to make it somewhat livable.||||Despite all of this, we tried to make the best of the situation. We invited our family – including children – for a small birthday dinner and cake-cutting in our apartment. Instead of being respectful or even reasonable, the staff began to harass us, banged on our doors, and even tried to forcefully enter. They threatened to call the police if we didn’t comply – all while our family and children were frightened and humiliated.||||When the police arrived, thankfully they acted professionally and calmly, unlike the hotel staff. After this terrifying incident, we couldn’t sleep, and decided to check out early, hoping to put the trauma behind us.||||But the problems didn’t end there. We waited in the lobby for hours just to collect our deposit. The duty manager approached us in an aggressive manner, insisting everything was our fault. On top of that, we were forced to pay extra charges for things we did not damage – like a broken chair and stained towel (which was used on the floor). This felt like yet another attempt to squeeze more money from us and continue the harassment.||||We have stayed in many high-end hotels around the world, and never – ever – have we experienced such racism, mistreatment, and lack of professionalism. What we endured here was more than poor service; it was humiliating and traumatic.||||We hope no one else ever has to go through what we did. Hospitality should be built on respect, fairness, and dignity – not on prejudice, arrogance, and intimidation.||||Extremely dissatisfied, extremely disappointed, and deeply...

I have been here nearly 3 months with my two kids and I am very thankful to be here, surrounded by wonderful people making our stay so nice. I love the easy way to have everything in house, like supermarket, pharmacy and many more. It makes life here very easy. We had some issues with the noises in our room, cause the ceiling is very thin and you can hear moving the chairs above us the same, like you are standing next to it. When I told them about the problem and asking for a proper chair isolation, they ignored it for a few weeks. We had almost no sleep as there is the Helios Restaurant above us which is operating very late and the cleansers are coming very early. Once we gave the feedback to the hotel management and the owner of the apartment, suddenly they took care of the problem. They put the isolation and make some minor changing in the working process, adapting timings… I am very thankful cause at least for our last weeks, we get some sleep. But its still an issue there as they have to do the isolation in all apartments as in lower floors you can still hear all moving chairs from all sides. I hope they will fix it and living there will be even better.

The poolboys are amazing! And also now they changed the music after my feedback in the pool areas, from noisy 90th music, coming out of an old loudspeaker and making relaxing impossible, to really nice, cozy background music. Now I guess much more people will sit there and enjoy some food :).

Thank you also to HELIOS team, the sweet girls (hopefully coffee maschine is working again), thank you to the Reception and Club staff Ahmed, Heba, Florence and everyone. You are amazing!

And a special thank you to housekeeping. OMG they did all the decoration I bought for my moms 70th birthday so nicely in the room and added a sweet birthday cake as well. They put the balloons on the walls and make an incredible birthday surprise from rose leaves on her bed. She was so flashed and started crying! THANK YOU Bakkr, Anji and Verro for making this happen! You are amazing!

The chefs, the security staff, the Miko restaurant staff - you are all amazing and you really made our stay so...