Lavender hotel Al nahda — Hotel in Dubai

Since my stay at the hotel, I had to re-review this establishment.

I was contacted by Rajesh from the hotel who contacted me to deal with the issues that arose during my stay.

This was opposite to my experience at the hotel and he has been a joy to deal with.

Not only did he accept the hotels failings, but adequately remedied the issues.

Thank you Rajesh

Avoid at all costs. We stayed at this hotel in April 2021 and had a decent stay, the place had newly opened and had a decent set of amenities. Fast forward 6 months when we returned to Dubai we booked this hotel again.

BIG MISTAKE - this hotel well and truly sits in my top 3 worse hotel experiences of my life. I am not fussy when I stay in hotels and usually only use the rooms to sleep and have a bath/shower. I am out most of the day, so my main concern is that the room is clean and comfortable.

We checked in around 6AM due to a 3-4 hour flight delay and even in such a state realised the room did not appear as clean as it should. Once we had the opportunity to assess the room we raised a formal complaint, which resulted in the hotel sending 2 cleaners and a 'manager' to assess our complaint.

I pointed out everything that was left dirty and showed them cleaning wipes I had used on the table and other room areas to showcase how much dirty, dust and food particles had been left behind. He assured us that we could leave the room and he would ensure the room was thoroughly cleaned.

We left the room for circa 10 hours and upon our return sadly over half the issues we had pointed out had not been cleaned. Just plain nasty but especially dangerous during covid. So I have had to resort to cleaning and sanitising the room myself. I left a note requesting them to review and clean the room properly today but apart from making our bed (which I had made already), they did no cleaning. Nobody even stepped foot in the bathroom, let alone clean it.

The room stinks of smoke, so I have had to turn on the air conditioning unit on full and leave the window wide open. Which results in the constant noise of the busy traffic between Sharjah and Dubai.

The windows are stained with bird poop and the curtains are caked in dust and dirt. The carpet is dirty, the wardrobe sliding doors are broken and the list goes on...

For 2 nights now I have had to have a cold shower as there has been no hot water. After making a second formal complaint about this today someone came to our room who advised us that we should leave the sink taps on when having a shower to ensure we get a lukewarm shower and that is the best it would do.

The only pro is that is it very close to where my brother apartment so I have been able to go to his apartment for respite during the day. I am booked here until midday Friday and cannot wait to check out and move to a different hotel.

avoid...

Avoid at all costs. We stayed at this hotel in April 2021 and had a decent stay, the place had newly opened and had a decent set of amenities. Fast forward 6 months when we returned to Dubai we booked this hotel again. ||||BIG MISTAKE - this hotel well and truly sits in my top 3 worse hotel experiences of my life. I am not fussy when I stay in hotels and usually only use the rooms to sleep and have a bath/shower. I am out most of the day, so my main concern is that the room is clean and comfortable. ||||We checked in around 6AM due to a 3-4 hour flight delay and even in such a state realised the room did not appear as clean as it should. Once we had the opportunity to assess the room we raised a formal complaint, which resulted in the hotel sending 2 cleaners and a 'manager' to assess our complaint. ||||I pointed out everything that was left dirty and showed them cleaning wipes I had used on the table and other room areas to showcase how much dirty, dust and food particles had been left behind. He assured us that we could leave the room and he would ensure the room was thoroughly cleaned. ||||We left the room for circa 10 hours and upon our return sadly over half the issues we had pointed out had not been cleaned. Just plain nasty but especially dangerous during covid. So I have had to resort to cleaning and sanitising the room myself. I left a note requesting them to review and clean the room properly today but apart from making our bed (which I had made already), they did no cleaning. Nobody even stepped foot in the bathroom, let alone clean it. ||||The room stinks of smoke, so I have had to turn on the air conditioning unit on full and leave the window wide open. Which results in the constant noise of the busy traffic between Sharjah and Dubai. ||||The windows are stained with bird poop and the curtains are caked in dust and dirt. The carpet is dirty, the wardrobe sliding doors are broken and the list goes on... ||||For 2 nights now I have had to have a cold shower as there has been no hot water. After making a second formal complaint about this today someone came to our room who advised us that we should leave the sink taps on when having a shower to ensure we get a lukewarm shower and that is the best it would do. ||||The only pro is that is it very close to where my brother apartment so I have been able to go to his apartment for respite during the day. I am booked here until midday Friday and cannot wait to check out and move to a...

In last 1 year I have stayed in this hotel on 3 different occasions, being a resident of Dubai from last 11 years, for different reasons. My last stay was from September 28th to October 2nd, 2024. And, the reason I chose this hotel was because of the impression it left during my previous 2 visits. First and foremost everytime the guys at reception definitely make me feel welcome, and this time it was exceptional compliance & help of Mr. Ashiq Ali has left an impact. I reached hotel at 3 am & Ashiq was patient enough to understand my requirement (kind of room, smoking room, complete silence etc.) & reason for checking in at that odd hour. He allowed me to explore booking options through Booking.com/Agoda/Trip Advisor at lounge without any intereference till I was satisfied I was getting the best deal. I felt whatever the price was it was the best value I can get for money. Kudos to the reception team for being so friendly & compliant, we all feel so much welcome to choose this hotel again & again.

The location & view from Room 1202 is beautiful & serene. Room was clean, no odours, clean sheets, complimentay water mineral water, tea & coffee etc. A/C was in perfect condition. Breakfast was so tasty I ordered Poori Bhaji/Paratha & Bhurji everyday of my stay.

There's West Zone supermarket right outside the hotel which is so convenient. Area is less crowded in surrounding that there's no practical disturbance or pollution by automobiles.

Nearby area is flooded with best restaurants of Qusais area, like Sharan/Shadab/Biriyaniwala/Pak Liyari etc. And Sahara City Center is very close by for watching movies & other recreational options.

I would like to revisit this hotel everytime & recommend it to my friends for both business &...