Premier Inn Dubai Ibn Battuta Hotel — Hotel in Dubai

I recently stayed at Premier Inn Ibn Battuta with my family, and unfortunately, the experience fell far below expectations. Despite the hotel’s convenient location, the poor communication, lack of empathy from front desk staff, and declining service standards turned what should have been a relaxing family holiday into a stressful experience.

We had booked two rooms two months in advance with a clear request for connecting rooms, as we were travelling with children. The booking was non-refundable and non-flexible, and I paid a higher rate compared to prices available at the time of arrival — trusting that booking early would ensure better room options and peace of mind. Sadly, that trust was completely misplaced.

Upon arrival, we were told that no connecting rooms were available. Receptionist Gracie was blunt, dismissive, and showed no empathy. When I asked when one might be available, she vaguely said “end of the month” and then told me to separate our passports by rooms. When I pointed out how unfair this was — especially after booking so far in advance — she simply called the manager, Ray, who repeated the same scripted line: “connecting rooms are subject to availability.”

Eventually, I was told that a family who had checked in just one day before us had been given the only available connecting room. It was deeply frustrating to realise that guests arriving last minute were being prioritised, while my advance request was treated like just another generic email — completely disregarded.

Because of this, we were forced to spend our first night all crammed into one room, as our children didn’t want to sleep separately. It was an uncomfortable, sleepless night. On the second day, we still had to wait before finally being moved to the connecting room. That’s two full days of our trip affected, and we had no option to cancel and go elsewhere, due to the strict non-refundable policy.

My holiday felt more like giving the hotel my business than enjoying time with my family. The reception staff treated the situation like just another routine day, showing no real concern for how it impacted our stay.

To top it off, on the day I flew back to the UK, I received an email from the hotel repeating the same standard response: “connecting rooms are subject to availability.” A delayed, copy-paste reply that serves no purpose when your holiday is already over.

Adding to the disappointment, the hotel no longer provides luggage assistance, which they had during my last visit. This time, I had to carry all our luggage myself — a clear sign that the hotel’s service level is going downhill.

This was my second stay at Premier Inn Ibn Battuta, and unfortunately, I had the same issue two years ago. Back then, I assumed it was a one-off and gave them another chance. But clearly, nothing has improved — in fact, it’s worse.

While the housekeeping and general staff were polite and helpful, and I truly appreciate their efforts, it doesn’t make up for the frustrating and stressful front desk experience. Gracie’s attitude in particular came across as arrogant, and she lacked even the basic empathy expected from someone in customer-facing hospitality.

Dubai has many excellent hotels that understand the value of guest experience. Sadly, Premier Inn Ibn Battuta is no longer one of them, and I won’t...

!!Stay Away from This Hotel – Horrible Experience with Zero Accountability!!

My long stay at this hotel was nothing short of a nightmare. Despite the brand’s reputation, the experience was abysmal, and the staff's attitude was even worse.

Hygiene Issues: We stayed for an extended period, and while they changed the bed covers, they never actually cleaned the room. As a result, it started to smell terrible, and there was dust everywhere. To make matters worse, the cleaning staff entered our bathroom with their shoes on, leaving dirty footprints behind. The entire place felt unsanitary and neglected.

Maintenance Problems: There was water leaking from the wall near the toilet, which is absolutely unacceptable. On top of that, there has been construction going on in the hotel, including on our floor. After the construction started, the water in our room began to smell like bleach. We raised a complaint about this and had several managers and maintenance staff visit our room, only for them to say, "We don't smell anything—the water is normal." They offered no solution and said they would conduct an investigation, but their response would be oral, so we would have no idea if they actually intend to follow through.

Unhelpful and Dismissive Staff: The most frustrating part of our stay was the staff's attitude. When we went down to the reception to ask about their "Goodnight Guarantee" policy, which is prominently mentioned on their website and throughout the hotel, the staff had the audacity to tell us they don’t have such a policy. This feels like a blatant scam from a brand that should know better.

The staff were more interested in denying there was a problem than actually trying to understand our concerns or address them. They showed no empathy or willingness to help, leaving us feeling unheard and disregarded.

Final Verdict: This hotel failed on every level—hygiene, maintenance, and customer service. I strongly advise anyone considering staying here to think twice. It’s clear that this hotel doesn't care about its guests and is more interested in covering up problems than fixing them. Do yourself a favor and find a different...

Our experience with the hotel staff was exceptional. Every member, from housekeeping to reception, concierge, and cafeteria staff, went above and beyond to ensure our stay was comfortable and enjoyable. Their warmth and friendliness made us feel truly welcomed from the moment we checked in until we checked out. Even though we forgot some names, individuals like Julie, Derek, and all the concierge staff left a lasting impression with their professionalism and attentiveness. Special mention goes to the lady in the cafeteria/restaurant, who not only provided excellent service but also made our kids feel at home with her playful demeanor. We truly appreciate the outstanding hospitality demonstrated by the entire staff team.

While our stay at the hotel was generally satisfactory, we were disappointed by the lack of multi-language TV channels, particularly English channels. As English is a universal language, it would have been beneficial for all guests, especially children, to have access to cartoon channels in English. This oversight made it challenging for our kids to fully enjoy their TV time during the stay. We hope the hotel considers adding more diverse language options for their TV programming to cater to the needs of all guests in the Late checkout fee is also a bit costly 😅 I tried to ask to have pur check out to be moved to 3pm (3hrs extension) because of the very bad weather condition outside, however, its already almost half price of 1day stay 😐 Please make your meal also a bit convenient for all the guests (make it more cheaper, its a bit pricey) so we will just eat from the hotel instead of going to IBN Batuta mall food court

Overall, it was a wonderful stay and exceeded our expectations! Kudos to the entire team 🙂 We stayed from April 14-16, 2024 😁 The room was also perfectly our family memorable number as it's our son's birthday with his numbers as our room number, and staffs also made a surprise on the bed a "Towel Cake" with balloons 🥰 Thank you Premier Inn Ibn...