SUITESTAY Dubai Mall — Hotel in Dubai

1st- Complete False Advertising: The place is advertised as "Address Dubai Mall" instead of mentioning the actual name of the place clearly which is (Kempinski Central Avenue Dubai). Never seen something like this before. So if you don't book a ride from the airport directly with Booking and take a normal Taxi or Uber, guess what will happen to you? Yes, the Taxi will drop you at the real Address hotel not Kempinski. 2nd- Even if they write the actual hotel name (Kempinski Central Avenue Dubai), you will not deal with the hotel management directly! Instead, you will deal with a group called SUITSTAY that manages some of the floors there. So don't expect that you will get room service directly from the hotel. When I came to the room they usually put complimentary water bottles. The guy who came to open the room for us after noticing that no bottles were available said he would send quickly but nothing came later. I texted him asking for an ashtray to smoke in the balcony, he said I will check and nothing happened. So yeah, Service is not even average there. 3rd- Pictures of the room are different from the actual room that you will stay in.. Be warned! 4th- the same guy who opened the door asked for a deposit of AED 1,000 in cash or you have to pay AED 1,030 if you want to pay by card and you will get only AED 1,000 in CASH only. AED 30 extra fees. 5th- that representative also will ask you how many access cards you need for the room, since we are 2 we asked for two cards and he made us sign a paper that if you lose the cards you have to pay AED 300 for EACH CARD. So now you are in a situation of no return because you won't be able to cancel the reservation for such a matter. we signed and yes my wife lost her card the last day and we had to pay AED 300 for it. This is crazy! any hotel in the world will give you easily multiple cards for FREE. Since they are a private company they set the rules they want so be careful and think twice before booking with...

"My stay at Suitestay Dubai Mall was absolutely fantastic! The hotel's prime location, directly connected to the iconic Dubai Mall, was a dream come true. I could step out into the mall's grandeur and access world-class shopping, dining, and entertainment options with ease.

The room was stylishly designed, comfortable, and impeccably clean. The staff were warm, welcoming, and went above and beyond to make my stay memorable. From check-in to check-out, the service was seamless and efficient.

The hotel's amenities, including the rooftop pool and fitness center, were top-notch. I loved the stunning views of the Dubai Fountain and Burj Khalifa from my room.

The breakfast spread was impressive, with a wide range of delicious options. I appreciated the convenience of having the Dubai Mall at my doorstep and the hotel's proximity to major attractions.

Big ups to Bobby at Suitestay Dubai Mall! He is a total rockstar! He handled our check-in process super smoothly, answered all our questions about the hotel and Dubai, and even gave us some awesome recs for places to eat and visit. His customer service skills are on point! The vibe at the hotel is already great, but Bobby's friendly and helpful attitude made our stay even more enjoyable. 5 stars isn't enough, I'd give him 10 stars if I could 😊👏

Overall, Suitestay Dubai Mall exceeded my expectations. I would highly recommend it to anyone looking for a luxurious, convenient, and unforgettable stay in Dubai."

Rating Breakdown:

• Cleanliness: 5/5 • Comfort: 5/5 • Amenities: 5/5 • Staff: 5/5 • Location: 5/5 • Value: 5/5

Perfect for shopping enthusiasts and...

From the moment I arrived, the service was disappointing. The front desk agent was uncooperative and unwelcoming, making the check-in experience unpleasant. On my last day, they checked me out at exactly 12:00 with no option to store my luggage, even though my flight was at 19:20. When I asked for late check-out, it was only available for an extra charge — same with even basic amenities like an ice box. It’s clear this hotel cares only about charging for every little thing rather than providing genuine hospitality or service. Definitely not...