Amber Lounge — Local services in Dubai

Went there to meet a friend and world class fragrance expert from Russia to enjoy a nice coffee in a beautiful environment and share insights on the world of luxury perfumery. I wanted to show him what Emirati hospitality felt like.

He showed me a collection of upcoming oils and we were having a great time. Unfortunately, the atmosphere went drastically south real quick. Their staff approached us rudely and told us that we are not allowed to sell or display products there and that we should pack up and go. We explained nicely that perhaps they misunderstood us as we were not selling anything. And that these were not products. These were fragrance oils and my friend is showing me some interesting notes as we are fragrance enthusiasts. However, we said that we would pack them up soon out of courtesy.

A short while later, another staff approached us rudely again and told us we had to leave for the same reason. And we explained the situation again. However, he was extremely rude and pointing his finger at us and being very disrespectful. He wasn't even listening to anything we were saying. And told us to drink our coffee and go. Even after we packed up our oils.

When we explained what happened to the management, and even though they acknowledged that we shouldn't have been treated that way any under circumstances, they didn't even to bother Appologies.

Honestly, I have never experienced such disrespectful treatment or felt so humiliated from any 5 star hotel. And this was far from the experience I wanted to show my guest.

Maybe it was a bad day for the staffs involved, I don't know, but I certainly won't be going back nor inviting any other dignified individuals to this...

A truly Oasis in Dubai Mall. This is perfect place to take some rest in a shopping journey at Dubai Mall (it does not matter if you are hotel guest or not) in addition if you are member of the U card of Emaar enjoying the whole Summer a discount in 25%!!. The good thing is that you can apply right there before you pay to get the discount so you can enjoy at a 5 stars hotel lounge paying what you would pay in a regular coffee shop or restaurant within the Dubai Mall.. Thanks a lot Shaira to recommend me to apply for the U card. Very good team between Marjorie, Kethi and Shaira there....

I recently had the pleasure of visiting Karat Lounge and was absolutely blown away by the outstanding service provided by Nada, one of the waitresses. From the moment I stepped in, Nada greeted me with a warm smile and made me feel right at home. Her attentiveness and genuine care for every customer truly enhanced my overall experience. I highly recommend Karat Lounge and extend my sincere gratitude to Nada for making my visit an unforgettable one. I can't wait to return for another delightful morning of relaxation and...