Ramada by Wyndham Loughborough Hotel — Hotel in Charnwood

Firstly the staff we met were friendly. That is the only positive about this 'hotel'. Upon arrival from the rear car park, I entered the hotel and had to walk through a corridor of flies. Not a great start. The young lad on reception was friendly and efficient but as I looked around, I thought I had travelled back in time to the 80s or 90s. The whole hotel is tired, unloved, stained and in desperate need of a refurb. The radiators were on full blast in the rooms (perhaps recruiting more flies?) - in the first weekend in July. The only solution was to have the windows open completely. The walls, ceilings, surfaces, carpets are all stained, fabrics frayed and just well past their sell by date. There were no crumbs or stray hairs in the room but as the saying goes the cleaners and staff "cannot polish a...." We spoke with some locals and when we explained where we were staying, they laughed and screwed their noses up. Finally, do not try to return to the hotel after dark. Both evenings our party returned to the hotel just after midnight. There is no way to open the doors and no one responds to the door bell. The first night, one of our group had to climb in a first floor window and the second night a ground floor window. Even for the price, the hotel is vastly overpriced. I really wish I had read the reviews in advance and that is the reason I have taken the time to post this. Please see the photos showing the conditions of the bed. I did not dare to pull back the covers. I felt like wiping my feet on...

Recently stayed 2 nights for a friends civil ceremony. Yes the rooms could do with a little upgrade but they were not so terrible as you could not stay there and they were comfortable and mine was very spacious. The staff could not have been any more helpful. I was helping out with setting up the room for after the ceremony and the staff were continuously polite and eager to help. We even had to call a member to one room as the heating was set to high, there was no hesitation or complaint. A member of staff attended the room quickly and resolved the issue. The reception food was lovely and staff very attentive and patient to our needs, without being overbearing or a constant presence throughout the day. We were left to enjoy the event at the appropriate points and staff were only present when the need arose (serving food and drinks) or when requested. Breakfast on both mornings was enjoyable. Again staff on hand to assist, brought tea, coffee and milk direct to our table, and were quick to notice when food needed replenishing on hot plate/dish. We had a member of our party who is vegetarian and the staff saw no issue in providing alternatives to the usual breakfast meats. (Even providing a second plate when the first was accidentally dropped, with no impatience or judgement)

Overall I had a very enjoyable stay at the hotel and would recommend to anyone.

High recognition to the entire staff needs to be given, you were all amazing....

Located in the very centre of Loughborough and parking on-site, that's not enough for a good review.

I'll start with the positive points: Already mentioned location and parking (which isn't free btw) Free WiFi with reasonable signal Warm room despite cool weather outside Good quality toilet roll, not those so thin you can see through Plug by the bed (great to charge the phone overnight) Hairdryer in the room (not having to request it at reception) Views to the parking from the room, if you want to keep an eye on it. I stayed at room 25 and it was fairly quiet.

Negative points: So very dated. I don't think it's changed since 80's at least. No hand wash provided. I had to use a body soap bar instead, which works but I don't know if that's what it was there for. Motion sense bathroom light. Great for the environment, but you find yourself waving in the air like a maniac every 10 secs. Shower head really filthy, with mould growing. Gross Very long and confusing corridors like a maze without indications about where reception is. I had to walk back a few times. No lactose free options available at breakfast. I don't ask for a huge range of vegetable milks, but in this kind of hotel on 2019 this should be widely available. Dust in lamps and dusty smell in corridors.

I won't be staying back again...