Castle Hotel Haverfordwest — Hotel in Great Britain

We stayed this weekend for two nights. We booked two rooms - a double and a single for a family of three. |What struck us most was the absolute genuine lovelyness of the staff. Everyone was so nice and willing to help. The lady who owns the business was perhaps one of the nicest peope I've met and genuinely wanted you to have a great stay. Nothing was too much trouble. |This is their first summer owning the business and they had not realised how hot the rooms can get but they were immediately on the case and looking for fans. They provided us with one for each room and they were a god send.|The rooms were very clean and you could see an effort had been made to update the decor . The bathroom was big and had a lovely hot shower. There was plenty of tea and coffee in the room also. The beds were very comfortable and none of us had a problem sleeping. Because the hotel is on the maon square of the town there are some noises from nearby pubs and takeaways but the hum of the fans in our room drowned that out easily and we had two peaceful nights sleep. |The bar down stairs was really nice. Perfectly clean and lovely lay out and furniture. There was a large selrction of drinks. |We ate both nights at the hotel restraunt upstairs. We were equally impressed both nights. The menu is small but offers something for everyone. I had the Cauliflower Korma one night and is was stunning. Portion sizes were generous also, which pleased my husband! On the second night we had puddin with our meal - the apple crumble was gorgeous and could easily have fed two. I really liked the make over they had given the restraunt area , the colour scheme was very relaxing. The nicest part on the Saturday was having a Welsh speaking waitress. Having not heard a word of Welsh all weekend it was lovely to converse with her in Welsh. And she was so kind and attentive. |The owners are working hard to make a success of the business , that is perfectly clear. I really wish them well. There is a lovely group of staff there that give the place a real charm. If ever I had reason to go back to Haverfordwest I would most...

We stayed this weekend for two nights. We booked two rooms - a double and a single for a family of three. |What struck us most was the absolute genuine lovelyness of the staff. Everyone was so nice and willing to help. The lady who owns the business was perhaps one of the nicest peope I've met and genuinely wanted you to have a great stay. Nothing was too much trouble. |This is their first summer owning the business and they had not realised how hot the rooms can get but they were immediately on the case and looking for fans. They provided us with one for each room and they were a god send.|The rooms were very clean and you could see an effort had been made to update the decor . The bathroom was big and had a lovely hot shower. There was plenty of tea and coffee in the room also. The beds were very comfortable and none of us had a problem sleeping. Because the hotel is on the maon square of the town there are some noises from nearby pubs and takeaways but the hum of the fans in our room drowned that out easily and we had two peaceful nights sleep. |The bar down stairs was really nice. Perfectly clean and lovely lay out and furniture. There was a large selrction of drinks. |We ate both nights at the hotel restraunt upstairs. We were equally impressed both nights. The menu is small but offers something for everyone. I had the Cauliflower Korma one night and is was stunning. Portion sizes were generous also, which pleased my husband! On the second night we had puddin with our meal - the apple crumble was gorgeous and could easily have fed two. I really liked the make over they had given the restraunt area , the colour scheme was very relaxing. The nicest part on the Saturday was having a Welsh speaking waitress. Having not heard a word of Welsh all weekend it was lovely to converse with her in Welsh. And she was so kind and attentive. |The owners are working hard to make a success of the business , that is perfectly clear. I really wish them well. There is a lovely group of staff there that give the place a real charm. If ever I had reason to go back to Haverfordwest I would most...

We were notified that the hotel had entertainment and were warned it may be noisy, this was fine, noise was bearable. That said, the noise outside the hotel was awful, it went on till 430 in the morning both nights we were there. It was a disco in your room with cars racing up the road. Talking to locals, this apparently is the norm for that area. Cleanliness is an issue in the hotel. The beds were extremely uncomfortable, you could see and feel every spring. Bedside lights were unplugged and the room required rearranging to plug them in. The building is old so the floor slants in the room which meant that nothing in the room was level however the furniture was of such poor quality that it flexed and made the opening of doors difficult, the hotel are aware of this as they have attempted, unsuccessfully, to screw furniture to the walls. WiFi access point was plugged into a three pin outlet and just left on the landing floor. No towel rail in the bathroom, a towel rail/heater had been removed and open wires were left in what is a wet area, we reported this and a blanking plate was put on (if you look through reviews someone has mentioned this previously), there is a light in the bathroom which we don't believe is up to regulations. There was a short hallway outside the bathroom, one wall was covered with plasterboard only, there was a gap which meant you could see into the next room. Not sure how a plasterboard on a wall fits in with fire regulations for the building. When we reported this we were assured no one was in the room next door, we were initially offered another room but that offer was withdrawn an hour later. We were informed the room was fine and no one else had complained, looking through the reviews this isn't the case. We offered to move to another hotel, this was accepted by the manager but if we did then in accordance with the terms and conditions of moving there would...