Knaresborough Inn — Hotel in Great Britain

I've just had my wedding at dower house. If I could give a zero rating I really would. The most important day of my life had so many avoidable issues that I honestly panic about other brides that book here! I have so many complaints I could make about how my day was handled, right from booking my wedding. My whole experience of the hotel and the staff (excluding the staff at the spa) hasn't been positive, from check in to check out its felt chaotic and like the left arm didn't know what the right arm was doing and that's not the ideal feeling a bride wants from her ceromony venue and her reception venue. The hotel is dated and dirty and the rooms are damp and mouldy. The first room I stayed in there was a crack on the ceiling above where I slept. The steps to my room (32) were steep and felt dangerous. Customer service was diabolical and to be fair they kept trying to apeese us with freebies, a bottle of prosecco here for our incompetence and a free treatment at the spa for our mistake with your spa booking there. They were majorly under staffed and it was obvious. There was never anyone on reception and when they were they definitely didn't want to be there. Some of my bridal party were given 3 different quotes for prices of the same room and some of them paid to park because staffed asked for details and others didn't. There were so many things that went wrong on my wedding that could have been avoided by the staff caring about their guests. The only things I will say is that the room our ceremony was held in was absolutely beautifully done up and the lawn was the perfect place for our pictures because the weather was perfect. Breakfast was just okay. Nothing special but no complaints. Our wedding breakfast was also a good meal and tasted fine but some of what we asked for was missing from the plate and we were still hungry afterwards, so much so that guests ordered takeaway to the reception party. I really feel this place needs a lot of help and an influx of new staff who care about guests experiences. It has tonnes of potential to be a great hotel but it's struggling to get it together. The basics aren't right and the guests aren't given consistency from the staff. I wouldn't...

We came here for for my sisters wedding which was on yesterday. The room was awful! We didn’t have any toiletries bed was uncomfortable. As a cleaner/ barmaid at a pub with guest rooms which I clean the room was dirty and not well presented at all, I found dirt ,dust and cobwebs in the room. The cleaners didn’t even take the time to think that maybe they should Hoover the crumbs from the sides of the sofa bed which one of our bridal party had the sleep on for the first night of our stay. I think maybe photos on the website need to be updated and true to what they look like as I could not find a photo of what our ‘bridal suite’ would look like so we were massively disappointed when we looked online prior to staying to see these lovely modern rooms to be chucked into a room right next the car park and busy street out front of the hotel. Morning of the wedding we had to be moved to the honeymoon suite as the room was nicer for the photographer for photos and the bride was overwhelmed with the thought of attempting to get down the steps from the first in her dress. None of this was stephens fault he did everything he could do on the day with how understaffed it was and him being the only ‘senior’ member there, so was left to run the whole hotel from check ins to the restaurant to the wedding to the bar- He dealt with everything whilst only having under 18sworking with him… how does that work, I offered my own help at one point for him because i could see how stressed out he was. I have nothing but praise for Stephen he dealt with the whole situation amazingly. I’d also like to mention your night ported George! He’s amazing!! So funny and helped us all in every way he could he’s amazing! One more is like to mention is a geordie lady who was working 7-5 yesterday her hospitality skills are top notch she’s a credit to your hotel as are George and Stephen. Apart from all the bad the venue room we had for the wedding was brilliant...

I had asked for a twin bedded room at origin of order but after booking in and going to the room the beds were linked and made up as a double. This necessitated a return to reception. This had to remedied. The room was described as a "Courtyard Room", it was a motel style room on a gravelled car-park opposite the spa's gymnasium which had music on. There was a TV and a remote control but when I tried it before bedtime, although the TV was obviously on, the remote function didn't work. There was an option to call Reception giving a phone number (dial 0) but no phone. The arrival letter gave the WiFi code, but there was no WiFi in the room and I couldn't connect. Our evening meal was pleasant but we could just as easily have eaten in a pub and had the same food for a fair bit less. Several times I had to go to the bar to ask for drinks. The waitress service didn't seem to cater for this. One good thing the vegetarian risotto was excellent. Because of Covid restrictions breakfast times were organised by time but when we arrived for our time slot 9:30 there was poor choice for my wife no croissants only one poor Danish pastry and little else. My cooked breakfast may have been cooked that day, but I doubt cooked to order except for the fried egg. The rest had probably been kept hot on trays so was unappetising. I mentioned all this at Reception when I was leaving and was assured the manager would call me to discuss my concerns. This hasn't happened yet 30 hours later - it really didn't mean much to the team leader. This was supposed to be a pleasant stay and experience in celebration of our 47th wedding anniversary but fell well below expectation. We had stayed at the Kirkgate House on Knaresborough a few years ago and I wish I had gone back there to stay, but as wanted to make more of the day and have a restaurant meal on site, I booked with...