Incredibly disappointing - do not eat here

This is a really disappointing, seeing as myself and my family were looking forward to going to the restaurant. It was booked under someone else name in my family.

Firstly, when the booking was made a few weeks back, we had originally booked for six people for outside but we then changed our minds quickly and changed the table location on the same day to inside on the ground floor. When it came time for our booking, they hadn't changed it and they kept it as outside. This was very disappointing and reflects badly on whoever was in charge of changing and adding the booking. My girlfriend is heavily pregnant (8 months) and had to sit upstairs and found it really hard to walk up the stairs to get to the table. There was no apology from the staff.

There is also no consideration for non-smokers as the tables outside (that take up the bulk of the tables at the restaurant) allow for smoking.

We ordered starters to share (bread, continental meats and cheese) and while the portions were quite big, the quality was poor. The meat tasted store-brought and 'sweaty'. This part of the order was not the main issue but it did highlight the lack of quality and presentation of the food.

When the mains arrived, my beef burger was very grisly and tasted strange and I left half of it. My girlfriend's chicken burger was worse; veins were in the chicken and it made my girlfriend anxious on whether the meat was actually cooked right. I don't understand how you can serve that quality of meat and be happy for it to leave the kitchen. The waitress tried to make amends but she could only do 10% off the order.

I appreciate the gesture but 10% feels quite somewhat low for the gross quality of food.

I genuinely do not recommend this restaurant and it goes to show that you can't always trust the other positive reviews.