The Ro Hotel — Hotel in Great Britain

Sadly having to leave this review. We have just checked out of the hotel early as the staff were downright rude. We checked in , all fine told in a very blasé way where are room was located. No information regarding breakfast lifts etc anyway after struggling up two flights of stairs we found our room , oh and also the lift !!! Situated right next to our room ! ||We initially thought our room wasn’t ready as all of the previous guests waste / plates etc were still outside. Anyway gets to the room. Lovely. Lovely and clean , bathroom great etc. goes to turn on the tv. Not working. ||This is a bit of an issue for us as we don’t tend to go out much of an evening due to my health. Telephoned reception, young girl who was clearly having a conversation with her colleague and couldn’t be bothered dealing with me laughed and told me maintenance would be along to deal with it. ||Several hours passed. Still not repaired. I went down to reception , I was told sorry. Tv can’t be fixed problem with the server which was crazy as the internet in the room worked. Anyway. I asked to speak to a manager. ||Absolutely wonderful, I think he was a duty manager extremely helpful, apologetic and genuinely wanted to help. He arranged for an upgrade and explained that we could move rooms the following day. ||2nd day we booked to use the spa facilities whilst we waited for our room to be ready. ||This is an extra charge of £25 again all fine. My hubby went off to the gents charging I went to the ladies then waited for him in the pool area. After about 20 mins still no sign of my hubby I started to worry. Wrapped a towel around me ( still hadn’t been provided with robes or footwear ) anyway I was greeted at the top of the stairs by my very frustrated hubby , he’d been told to wait in the changing room whilst the duty manager possibly Hannah sorted out a robe for him. He’d gone up to reception at the same time I had , only to be fobbed off that a man was looking for us to provide us with the said robes . Completely untrue , the man then walked into the reception from the main hotel with the robes. A complete waste of 45 mins waiting around for bathrobes. Bearing in mind. You get a two hour window to use the facility. ||Again totally understand that these things happen. If the manager had said to my hubby just throw a tee shirt on and go use the pool. I’ll follow you down with the robe or just been more helpful it wouldn’t have been an issue. ||Sadly she didn’t. She just explained that she had been dealing with a club member. Obviously more important than a hotel guest. ||So completely frustrated yet again not with the hotel or facilities the staff. We headed back over to reception to ask if our room was ready. ||The receptionist who was on had clearly just spoken to the duty manager in the spa so knew that we were not best pleased was so defensive. We were told no the room wouldn’t be ready until normal check in at 3. it was our fault we’d had all the messing. It’s only a tv yup I get not such a big deal but you try being stuck in a hotel room for 3 nights bored out of your brains with no tv. Again it was her attitude. Rude patronising, she actually stuck her hand in my hubbys face and said she didn’t want to deal with him. Made him feel awful. He walked out. I stayed tried to calmly talk to her but sadly just found myself getting no where. Patronising, rude unhelpful anyway I then spoke to a lovely gentleman who didn’t work directly for the hotel. I’m guessing he was agency staff. So helpful. Took me to the room ( that was clearly ready the receptionist just couldn’t be bothered to check as check in time was 3 ! Even though we were actually guests , ) ||Again a beautiful room. What’s made this so sad is the hotel ok in a few places yes it’s tired but what it lacks in some places it made up for. We’d been given a beautiful room with a balcony a gorgeous view overlooking the lake but my hubby has been made to feel that uncomfortable we’ve sadly left early. ||Generally let down by younger members of the staff who clearly hadn’t been given any customer service training. ||I cannot fault the duty manager. The lovely girl who checked us out ( red hair ) & the lovely guy who I’m guessing was just agency staff. So helpful I actually feel awful leaving such a yuk review as upon check out we have been refunded for the nights stay that we’ve lost. ||It’s just to let the hotel know that sadly just a few members of staff really spoilt the whole experience. ||We spoke to another couple at breakfast this morning who made us feel better as they too hadn’t had the best experience with staff. ||So , can’t complain over the rooms the facilities the breakfast sadly just extremely rude staff especially the girl on reception yesterday. So gutted I didn’t grab her name. I didn’t think it right to put a description on here but I’m sure if you check your rotas you’ll know...

We stayed here for 3 nights Friday to Monday.||The hotel is located in a perfect position, close enough to Bowness town, but far enough away from the hustle and bustle. ||Yes, there is a fairly steep hill but it isn’t that long, however, if you aren’t very mobile you would find it hard going. ||There were available parking places even though it was the weekend. They do advertise the fact quite well that you have to pay for parking, currently £7.50 which is no hardship.||The entrance to the hotel and the bar area is modern and light. Our room was on the second floor and on the way to our room the decor showed some wear on the paintwork which others have commented about. But it wasn’t that bad and could just do with a lick of paint. The lift is an experience and bounces round a bit, so we mainly used the stairs. There are quite a few fire doors to open between corridors and stairs, something I’ve never really noticed in other hotels we have stayed in, but no doubt it’s regulations.||The room was a lake view double and we were very pleasantly surprised how large it was. The bed was big and very comfortable. The bathroom was a good size and had a nice big walk in shower, though I did miss a shaving mirror. The room has a safe and iron which we like a room to have. The wardrobe is open and there is a shelf to put your clothes. My wife would have liked a set of draws but it’s not a deal breaker. The window had a rounded top, and instead of curtains on the wall there was a made Velcro curtain you had to manually attach and detach on the arch bit of the window itself, and there was a pull up blind for the bottom half. You really needed to remove these else you won’t get the views. Again, it wasn’t a deal breaker, but you do have to step up into the window cilll to attach the arch curtain which wasn’t too bad.||Breakfast on the whole was very good. There were cereals, fresh fruit, pastries and a Buffett cooked breakfast, which was bang on. The sausages were very good and there was plenty out. There was a couple of things missing which you’d normally get it a 4 star, like muesli, proper prunes and hams and cheeses. But I certainly wouldn’t have let this put me off, just thought I’d mention it as people have commented that the breakfast was just ok. It was much better than just ok in my opinion.||The staff were all friendly, helpful and very hard working.||Compared to other hotels we have stayed in I would say we got value for money and we would...

Unfortunately this stay was a disappointing one. We arrived early as we wanted to explore Bowness so decided to park in the car park prior to check in. I spoke to the receptionist who said check in was 15:00 and I couldn’t check in early (absolutely fine) . We had a look around the hotel and as we passed through reception a gentleman was asking the same question as we did 10 mins prior (14:00) and was promptly allowed to check in. We approached the receptionist who decided that we could do the same at that point. We went to our room that had a lovely view across the lake, sizeable and comfortable bed. The disappointment happened when I went into the bathroom. It was cramped but that’s not the issue, it was filthy. Dirty toilet and the area around the seat had not been cleaned for some time. The shower was also unclean with dirt around the plughole and the door didn’t shut correctly. The dirt on the radiator had clearly been there for weeks / months. Although we could open windows they didn’t stay open so had to use a toilet roll to prop open. I raised these issues with the manager as soon as I could, and an upgrade was mentioned but also the fact they had none available! . He did seem genuinely apologetic however when I returned to my room it was still unclean, no attempt had been made to clean it. The following day although I got fresh towels etc the bathroom was still in the same state of uncleanliness. I sent another email message only to get a similar reply so all I can assume is that words are meaningless.||I did receive a refund for parking which is £7.50 a day. I don’t think that as a resident of the hotel I should be paying that in the first place.||I would say that the hotel is in a lovely location, the beds are comfortable and the breakfast was 1st class. The downsides are it is not a premium hotel, it was tired and dirty throughout. Reception staff seem disinterested in if you are enjoying your stay, we weren’t advised about breakfast times, restaurants or bar areas on arrival, or about any facilities. When we checked out we weren’t even asked if we enjoyed our stay as the two ladies on reception were talking’s about their weekend plans. It felt very much like once they have your money they don’t care if you enjoy your stay or not. This wasn’t what I was expecting, it was part of my wife’s 50th birthday celebrations which just adds to the...