Malvern Hotel — Hotel in Isle of Wight

The room was tidy but not very clean, urine was left splashed up the bathroom door by the previous user. The shower was so small that my husband at 6ft 1inch and with a disability was unable to use it. One bed was placed right under the window. The furniture was so shabby and cheap that a secondhand shop would refuse to resell it. Despite 4 months of lockdown the room was in dire need of redecoration. We booked for 2 nights but were so appalled at the place we left after one, paying for another room in a different hotel. We didn't bother to complain, it was that bad we wanted out - forget the money. We were informed as we went back to collect our things that the cleaner 'hadn't turned up, so if you want something, just ask'. If you run a hotel and a job isn't done, you do the job yourself. Not here. We were told we could have a breakfast but it was between 8:30 and 09:00. Fair enough, but one look at the state of the room convinced us not to think of trying their kitchen. Trsvelodge, which was full when we made our booking, was upmarket in comparrison. Remember you get what you pay for. This place is cheap for a reason -it's awful. We paid twice as much for a room in a nearby hotel, just a 2 star, but it was worth it for a clean room. How this hotel has got any kind of rating is surprising to us. Please do not waste your money...

Terrible hotel, Would highly reccomend not to stay here as there were too many problems. First of all, one of the workers seemed to be smoking 24/7 and the only welcoming workers seemed to be a young couple who both worked in the kitchen. Secondly, the matresses had noticable stains on them, I mentioned this to a worker and they admitted it was spilt curry from a cleaner, surely a cleaner would clean up THERE OWN MESS. The bed sheets (that were actually table cloths) were sandy and the cleaner told us the sheet hadn't been changed since the previous stay, I found this disgusting. The cleaner would welcome themselves into our hotel room, and to be honest it wasn't a hotel it was a victorian workhouse dormitory but I think I would rather stay in one of them than that monstrosity. Aswell as all this, the decoration looked horrible, I thought that I had accidentally got lost at a jumbo sale. Finally, the floorboards where extremely creaky and the shower was clogged up, aswell as this, warm and cold water was the same temperature, a fully working bathroom was the least that I was expecting. It was the most reppelant hotel I have ever stayed at, the only half decent thing there was the food but it was...

On the good side , it had good quality clean sheets and towels. |The rooms ( family ) were clean . Only a short walk to the beach and parking although limited . Had we moved the car once booked in possibly no parking left as the spaces were gone quickly .|It was expensive ( more than the Premier Inn on the sea front .) Where we had breakfast . But as a last minute booking we had no choice . The rooms were dated and the lock on the door was broken . As was one of the lights above a bed . These 2 issues were fixed though . The man on reception was pleasant .|The beds were not comfortable and the bathroom was tiny and needed a refurbishment .|My main concern was the fire doors being kept open on hooks . I didnt see any fire alarms but may not have noticed them . Also no fire plan of the building , we were on the top floor . |There was no one in reception after 9 or 10 can't remember but the was ok as we had a key and there was a mobile number if needed. |Wouldn't stay here again due to the fire issues and the...