Residence Inn by Marriott Slough — Hotel in Slough

To say our stay was unpleasant would be an understatement. We arrived late after traveling all day with our kids. We booked a hotel room only to realize the couch was not a pull out couch as stated in the amenities- no big deal, right? Surely there should be an easy fix. However, the night shift manager is the most unpleasant and inconsiderate person I have ever come across. He did everything in his power to NOT solve this problem and to make our stay miserable, stating that this was our problem and he does not have an option to switch our room or give us an extra bed. He told us in order for us to fix this, we’d have to come down to the front desk and see if he can book us a NEW room. Not help switch our rooms, not bring in a bed, but for us to book a whole other room “if they have it”.

Every time we went down to the service desk, we waited 20 minutes or more to even speak to someone because there was always a line. Each time he shoo’d us away or we talked to another rep which would try to help, but then the manager would shut them down. He also spoke so condescendingly on the phone to a staff member about us, when he didn’t realize he was on speaker and the staff member was right next to me trying to help us out. Overall terrible service and experience.

The front desk is located at THE BAR of the hotel, which I think is a security risk on its own - with the whole bar having view of the computer screen .

After about 2 hours (around 2am) we finally got a cot delivered, and get this…. It was located directly across from our room. It was THAT easy.

Why would you do this to a family and children at this hour when there is a clear solution? I don’t understand. It was beyond rude and frustrating.

Oh, and our bathroom sink didn’t drain so we brushed our teeth and used the kitchen sink for...

Honest review from Marriott Bonvoy elite.

This hotel is going downhill rapidly from what it used to be few years ago.

Let’s break this review down.

❌ Location is getting sketchier in Slough ❌ Lots of shady activities nearby with reports of mugging and criminal violence offenses ❌ Not access secure even with key card ❌ Breakfast quality has gone down ❌ Reception is not always in service

We had 3 kids show up at our door on the 7th floor to pull a prank with printed out sheets. I called the staff and she confirmed they were staying here and that she has asked them again to stop this activity. My guess is that those kids belong to one of the hotel staff members—not acceptable. If they were guests, why were they not asked to leave, clearly this was not the first time they did this.

🛑 Alert: For tourists, the nearby area used to be much safer, however—economic situation has resulted in lots of crime. Be careful. Avoid walking outdoors after dark. Be vigilant. We witnessed crime scene across the street with police cars all over, which was just very concerning.

🛑 Access: Uber delivery was able to get access to our floor 7 despite the elevators having access control. The reception is handled by the adjacent Moxy hotel staff at times.

That said, the hotel overall is decent. Our suite was dusty when we arrived, the housekeeping staff changed the sheets and towels promptly.

Overall, if you are traveling here for work—it is manageable, just be aware and careful. I would not recommend families staying here based off our experience the last few days unless you plan on not walking outside and just taking Uber or taxi.

This used to be a great location and our preferred hotel near LHR, however that is no longer the case unfortunately. We will not...

What i liked: I stayed here for a week with my mother and had the suite with the Kitchen booked. This is a fairly new hotel, i believe it was completed in 2023, so a lot of the amenities have not been used. From checking into our room to the breakfast every morning (included in the room rate) to the service from the staff was great. The Railway Station is 10 min walk and bus stations across the road, incase you want to plan your excursions, this is great. There are lots of eateries and grocery places where you can buy food items if you want to make your own meals.

What i did not like: no email sent prior to check in telling us that reception is on the 9th floor, that key cards don't work after 7 pm- you need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room (unless you get a key card provisioned for that floor)- they did not even mention all this upon check in. Cleaning done the first few days was great but last few days of the stay, they did less than the bare minimum and didn't sweep the floor. no power plug point in the bathroom for the hair dryer, just electric shavers, had to dry my hair using the point near the entrance door- really not ideal water spills onto the floor and out the bathroom door, while showering, there is no sliding door, just a glass pane adjacent to the shower bathroom gets really stuffy as the extractor was not working. The technician came and took a look at it and was kind enough to leave a note and explain the issue, but it eventually was not resolved. there is a door connecting most of the rooms, so if you end up next to very noisy residents, you will not be...