Creams Cafe Slough — Restaurant in Slough

We walked in just before 9pm on a weekday. There was no one eating in, so we asked if we could eat in.

Customer service We were unable to order at the desk due to the new covid-19 procedure in place - this is understandable so no problem here. So we went to a table and ordered there around 9.

There were several takeaways orders, but why did it take 30 mins for us to recieve our food? We were the only customers eating in! As we had to leave by 10pm, so I would have thought that we would have received service sooner. At 10 pm I was halfway through my food, so I had to take the rest home.

Hygiene Considering the restaurant was empty, there wasn't one completely clean table. I was absolutely horrified to see that not one member of staff had gloves on or washed their hands regularly! Food preparation was being handled with bare hands, served/ packed, then on to the next order.

Food The items ordered didn't come together - there was about a 5 min delay. I ordered the triple treat cookie dough and my other half ordered a "created your own" waffle. The waffle did not look appealing at all. Sauce is usually drizzled in a cute pattern, but this waffle was drenched - all in Carmel sauce. It wasn't pleasant. We both love to come to Creams and order the same items, but this was very sickly. The Oreo ice cream that came with my cookie dough tasted of the freezer, not oreo - it couldn't eat it. The food looked and tasted as if the staff couldn't be bothered.

If only a member of staff came to ask us how the food was, I would have been honest and my experience would have been uplifted.

I have been going to Creams and Kaspas across the country for years and this was by far the worse food and experience I received. I will not be going back to this branch.

I hope this review helps...

The owners really need to pay attention to what is going on here. The place is falling apart, appears dilapidated and decrepit. The decor is old and dirty. tears in the sofa, parts of furniture falling apart, broken tiles and so on.

They have four air con units in the store and with the blistering heat this weekend all of them were switched off. When i asked the staff to switch the air con on they responded with "we don't having any air conditioning", which was a blatant lie and if i am correct is against current building regulations legislation.

The milkshake\smoothie machine was broken at the time of my visit, which given the nature of the establishment defeats the purpose of really existing.

The manager is a half wit who does not fully comprehend nor understand the current legislation regarding COVID-19 and food establishments, incorrectly implementing the "Eat out to help out" scheme.

The rest of the staff could use a lesson or two in customer service skills.

Overall I am very disappointed with this particular branch, especially after what happened with the branch on Farnham Road, I would of thought the franchisers would have put more stringent controls and measures in place to prevent the same situation occurring again, after all it is their reputation and...

Went to that place last night first time.. Was really quite we where the only people... Absolutely shocking service Waited 25min and then i had to specialy go and call the guy and take the Menu ridiculous. Very very Rude and Careless Staff really no experience !!! Ordered waffles that was over cooked and impossible to eat even the guy who made it admit it was overcooked They were really rude like they really don't care Person at the counter was on he’s phone all the time Then i just decided to leave the place straight away my daughter was crying because she love waffles I requested a refund i paid like 33£ We didn’t even eat the others waffles the guy refused to give a refund as i said before he did admit it was over cooked... Music was so loud inside like you are in a Nightclub Really don't recommend this place to anyone it looks nice from outside the Décoration but when you go inside it’s a Nightmare... everything i said its 100% Truth not lying never did a review in my Life but this time i had to 0/10 Don't even deserve 1 STAR

The person Who Runs this business should do an operation of is...