Fairbanks Extended Stay — Hotel in Alaska

The gift that keeps on giving. My review isn't because of the original price nor accommodations. It is because of the profound disingenuous motels marketing and management. I have visited Fairbanks yearly. Normally stay at Extended Stay America Fairbanks. Last July, after paying in advance to Expedia in June, we arrived at the Extended Stay America and the professional manager at the front desk apologized that they had NO reservation for us, but said we had probably been fooled by Extended Stay Fairbanks which was using a similar name to mislead guests and that they had such problems frequently, but were powerless to do anything about the situation. See the previous review. I did charge the reservation back to Expedia as the manager at the Fairbanks Extended Stay hotel did indicate they had rented the rooms when I called the next day. Then as a CEO I learned another intriguing lesson. I charged back the cost to American Express. They credited my account. THEN, the hotel took exception to the charge back through Expedia giving a false and different explanation from their earlier communication. Expedia then refused to accept the American Express charge back and demanded it be reversed. I was most confused as to how they could do that? American Express explained that Expedia is such a huge account for them that their contract gives Expedia full permission to charge back at will and there is no recourse. Expedia's position was that it was simply he said/she said so they were not going to deal with it.|American Express did provide a credit for half of the cost as a courtesy (I'm a Black Card Centurion Member). So: lesson learned; be much more attentive when I make reservations (geez, after visiting 100 countries you'd think I knew this ). Never use Expedia as they are so huge they can blow you off without a second thought. BTW, if you Google Earth for the Fairbanks Extended Stay you'll find it is a residential family compound in a residential, not business neighborhood. Quite a surprise...

If I could give it a half a star, i would. I was not expecting much for the price and given all the other bad reviews, but I had no idea you would be this bad! The bathroom sink doesn't drain. The Teflon pans are so scratched up, you can see it flaking into your food. Had they coughed up a couple dollars and provided a silicone spatula, maybe they wouldn't be so scratched up? There are two coffee mugs, no glasses. Extremely limited leftover silverware, most of it stolen from a restaurant, including fast food as they are wrapped up plastic. There is not enough parking given the number of rooms which means if you come home late, you're going to have to park all the way out on the street because there are no parking spots. The hallway looks like a youth hostel. Thermostat is broken.

THERE IS ONE POSITIVE THOUGH, I happen to see the room maid, and you can tell she definitely took pride in her work. Because they let me check in before she was done, I saw what she did and she was excellent. So that's the one positive is I feel that one particular made keeps the room clean and sanitary..

The rest of the entire...

This place is disgusting! If i could give it a zero rating, i would. It is run down and dirty. The outside of the building looks like a old run down hotel from the 70's. There is no where on Hotels.com that states this. The check in office is separated from the actual place you stay. The lady in the office said we could walk, its just around the corner. It was probably at least 1/4th a mile or more, which doesn't sound like a lot, but with 2 very large suitcases, a large backpack, a duffle bag and another small bag, its a lot. A young man who works there took us in a dirty van they use to where our room was. We had to climb 3 flights of stairs with all our luggage because there was no elevator. If I had known this I would have never booked this hotel. $170 dollars for a room that is horrible. DO NOT BOOK THIS HOTEL!...