Fairfield Inn Anaheim Hills Orange County — Hotel in Anaheim

Horrible hotel Stay, DO NOT STAY HERE!| Let me start off by saying my wife and I were taking a fast vacation to the Disney Area and unfortunately this hotel ruined our stay. We checked in pretty late and had nothing but issues. The first room they gave us had a horrible smell. We were not sure if it was smoke, mold, or what but was at the point of not being able to stay in this room. I went back up to the front desk to see what could be done. There was one other room left and they offered it to me. We went to that room and could not get in as the key did not work. We went back up to the front desk. The front desk person re-coded it and we went back to the room to try again. Still did not work. We went back up to the front desk and they sent out maintenance person to let us in. Our keys did not work but they said they would fix it in the morning as this was the last room they had. No matter what it was late, and we just wanted to shower and go to bed. After showering we got into bed to find one of the two beds covered in urine. My shirt, shorts and clothes were soaked. I was mortified. I called the front desk and there was nothing he was able to do and not even a “I am sorry”. It was horrible. I slept in the other bed as it was almost 2 am at this point and we did not know what to do. Through out the night all I could do was smell the urine and I kept getting up to take showers as I felt gross. In the morning I took another shower and then went to go talk to the front desk. They were of no help at all. They said if you are willing to wait around, we can try and find you another room in the hotel. I had gotten no sleep, I had been in 2 rooms that were gross, one that had pee all over the bed. I was not staying there anymore. I had to fight with the women to get the room for free that night as she did not care and could not have been more rude. | I would or expected Marriott to be kind, say I am so sorry, let me find you a place to stay, here is a sister property. Nothing! We packed up and spent the next few hours of our vacation finding another hotel and having to buy new clothes (we only brough a carry on and now had items covered in urine). We lost almost an entire day of our vacation due to this! Horrible! What’s worse is I had to ask for an apology. | I know these things happen. But its how you handle it that makes the difference. I could tell they did not care and more or less were just happy that I checked out! I expected so much more from Marriott. The amount of money we lost due to this issue. Park tickets, rental car, clothes, etc.. Just horrible. | So after my trip I decided to reach out to Marriott, but due to this property being a franchise they were not of much help. They did put me in touch with the property manager. It took me reaching out 4 times to get ahold of him and he finally called me back. He did listen to my story but left me with such a bad taste in my mouth. He accused me or soiling the bed. He said, “with house keeping and others cleaning that room it is almost impossible that urine could have been on that bed and us not notice it”. So to me that feels like he is accusing me. I informed him that I would never do such a thing and no matter what you think at this point its more about understanding what the customer had to go through and showing some compassion. He did not understand! | DO NOT STAY...

Horrible hotel Stay, DO NOT STAY HERE!| Let me start off by saying my wife and I were taking a fast vacation to the Disney Area and unfortunately this hotel ruined our stay. We checked in pretty late and had nothing but issues. The first room they gave us had a horrible smell. We were not sure if it was smoke, mold, or what but was at the point of not being able to stay in this room. I went back up to the front desk to see what could be done. There was one other room left and they offered it to me. We went to that room and could not get in as the key did not work. We went back up to the front desk. The front desk person re-coded it and we went back to the room to try again. Still did not work. We went back up to the front desk and they sent out maintenance person to let us in. Our keys did not work but they said they would fix it in the morning as this was the last room they had. No matter what it was late, and we just wanted to shower and go to bed. After showering we got into bed to find one of the two beds covered in urine. My shirt, shorts and clothes were soaked. I was mortified. I called the front desk and there was nothing he was able to do and not even a “I am sorry”. It was horrible. I slept in the other bed as it was almost 2 am at this point and we did not know what to do. Through out the night all I could do was smell the urine and I kept getting up to take showers as I felt gross. In the morning I took another shower and then went to go talk to the front desk. They were of no help at all. They said if you are willing to wait around, we can try and find you another room in the hotel. I had gotten no sleep, I had been in 2 rooms that were gross, one that had pee all over the bed. I was not staying there anymore. I had to fight with the women to get the room for free that night as she did not care and could not have been more rude. | I would or expected Marriott to be kind, say I am so sorry, let me find you a place to stay, here is a sister property. Nothing! We packed up and spent the next few hours of our vacation finding another hotel and having to buy new clothes (we only brough a carry on and now had items covered in urine). We lost almost an entire day of our vacation due to this! Horrible! What’s worse is I had to ask for an apology. | I know these things happen. But its how you handle it that makes the difference. I could tell they did not care and more or less were just happy that I checked out! I expected so much more from Marriott. The amount of money we lost due to this issue. Park tickets, rental car, clothes, etc.. Just horrible. | So after my trip I decided to reach out to Marriott, but due to this property being a franchise they were not of much help. They did put me in touch with the property manager. It took me reaching out 4 times to get ahold of him and he finally called me back. He did listen to my story but left me with such a bad taste in my mouth. He accused me or soiling the bed. He said, “with house keeping and others cleaning that room it is almost impossible that urine could have been on that bed and us not notice it”. So to me that feels like he is accusing me. I informed him that I would never do such a thing and no matter what you think at this point its more about understanding what the customer had to go through and showing some compassion. He did not understand! | DO NOT STAY...

The most honest review for my fellow travelers! Would I stay again?….yes but not more than 1-2 days. Here’s why:

Pros: -location is great as we did the beach two days and Disney two days! -pool is decent but was only open two days and freezing. But nobody was using it and it was clean just needs a refurbish. -hot tub same but super small so if strangers get in y’all are sharing a bathtub. SERVICE: the reception folks were so nice and patient with everyone. -BREAKFAST: complimentary and did not disappoint. Staple foods like scrambled eggs and sausage links. With another hot option that rotated and the frittata and quiches were delicious! The staff in there was equally wonderful. Coffee is decent! Juices were good. Yogurt bar with a lot of toppings! Fruit! -direct tv with complimentary premium. -decent Wi-Fi. -shampoo products are amazing -complimentary hair dryer was brand new. -clean enough! No bed bugs is important! -a little gym with a lot of clean water refills! -shower was great and the toilet was a mega flush! -lots of storage space and a pretty decent sized mini fridge! So shop at Vons next door and stock up!

Cons: -so loud! The walls are just paper thin, could smell our neighbors “extracurriculars”. I could Hear what they were watching. Doors slamming. Traffic close by even though I’m a culdesac! Nothing a little white noise machine or ear buds wouldn’t mute! -the keys constantly wouldn’t work, we got like 5 because we’d get back from Disney and they wouldn’t work! -the smell. I didnt expect just floral loveliness but it had a stale smell and the pillows always stink. Even when “fresh”. I think it’s because of the consistent dampness. …and neighbors. -WHY WAS IT ALWAYS DAMP? everything stayed damp. Like everything needed an extra cycle through the dryer but even down to our clothes hanging i the closet and drawers. EVEN THE WALLS AND DOORS. It all had moisture. We’re used to humidity we’re from Texas. We travel a lot. This was not bc of climate only this was a hotel issue and kind of gross. After a long day in the sun you don’t want to sleep in a damp bed. -carpet, ohhhhh I loathe carpet but with how loud it was I bet with laminate or wood it would’ve been louder. -the door always had a bit of a crack to it and the curtains didn’t cover the windows completely so if you’re light sensitive this isn’t for you. -the pillows were a joke. Never mind that they smell. They looked so fluffy but as soon as you put your head down it just sank. No matter if you used 4 pillows!

Overall, we enjoyed our stay for the cost! We’d come back for a day or two...