ordered cookies 3 days in advance to pick up 10 boxes of Christmas cookies at the suggestion of a friend. Called in my order to speak to a rude girl who gave the impression that she was doing me a favor by selling me $200.00 work of cookies? Told me they were "booked up till 3 pm" for me to pickup my cookie order. Upon arrival, there was no one in the bakery except employees. the same rude girl was at the front counter for me to pay for the cookie order. the cookies were not ready for my pick up so I ordered a single cookie from the case while I waited. She did not listen to what I asked for and gave me the wrong cookie. After paying, I looked into the bag to find that I had been given the wrong cookie as I reached into the bag. I had to say excuse me several times before she acknowledged me...I told her that she gave me the wrong cookie I asked for...she offered to take the cookie but I told her I had touched it. so she sold me the correct cookie instead of offering me a free cookie for HER mistake??? After leaving with my order, I contacted the owner Susan Campitelli to suggest that maybe this rude girl should not be the first impression when a customer calls or comes into her store. She basically offer no concern for the rude girl in the front of her store explaining that they are so busy this time of year?? I will never go back and the friend who referred me, her husband called in an order as well getting the same rude girl in which he was made to feel like he was inconveniencing this rude girl with his order for his business contacts. He cancelled his order on the spot and both of them will never do business here again as well. These are cookies, they need to appreciate the fact that they are busy, (if in fact they are that busy) and treat customers with respect...the customers keep them in business...certainly not their...
Read moreI have a story that involves Campitelli's super delish cookies and how it saved my bacon. I was a Sr. project mgr for a GC here in OC; they assigned me to do some warranty work at a Catholic middle school in RSM we just finished, BUT there was a major problem! The bldgs leaked like swiss cheese!!! :( When I showed up to meet the Owner and stakeholders, I could see it in their eyes - they wanted to break my kneecaps. Outside of an upset girlfriend, I've never received so much hate, dirty looks, and being spoken to at that certain accusatory tone.
I knew I had to fix this relationship otherwise I'd get zero cooperation from Ownership. In these situations, I turn to food. There is a saying I'm gonna butcher that says you attract more flies with honey than vinegar. Sounds dumb, but there is a simple truth squirreled away in there. Anyways, my "Honey" was Campitelli's Cookies. When I returned after giving them these cookies, Ownership's attitude, demeanor and willing to cut me some slack to allow me to do the warranty work COMPLETELY changed. Of course they didn't have lovey-eyes for me, but more importantly, they did not want to kick the cr@p (at least it was not shown outwardly!) out of me at first sight.
After bringing these super delish cookies a few more times to Ownership, they were very civil to me and the hostility I rightfully deserved, was not served on a platter called "hate." Man, who EVER thought cookies could add to calming an angry Ownership mob? I'm here to tell you, these cookies did the job in saving my bacon and I believe a major reason I received the cooperation I did from them was from these delsih cookies.
Outside of my story, these are my fave cookies! They are super delish, but be careful, they're addicting! Highly recommended! Go now...
Read moreWhen you walk in, you feel like you're transported back into simpler times where cellphones didn't exist and all you needed to make you feel better was a cookie. :)
Their cookie display case is mouthwatering, and there are a lot of choices!
Since it was my first time, I dived straight to the "discounted" area where you can get a bag of "Misfits" for $3 (6 random cookies).
Usually these are day-old or broken cookies. My bag didn't have any broken ones though, and it was mostly chocolate chip with 1 Snickerdoodle, and 1 Macadamia White Choco Chip.
THEY WERE SOO GOOOD.
I LOVE CHEWEY cookies, and these were SO CHEWY and MOIST!
Regularly priced cookies are $1.25 each and they're decently sized.
But if there are Misfit bags available, grab them!
I wish they are open on Sundays, because that's usually when I go to the...
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