Sleep Number — Hotel in Arcadia

I had one of the most baffling and disappointing customer service experiences of my life at the Sleep Number store in Arcadia (Santa Anita Mall) on June 6, 2025.

I walked in genuinely excited to learn more about Sleep Number mattresses — after all, I’ve heard nothing but great things about the brand, especially when it comes to improving sleep quality. I was greeted by a sales associate named Calvin, and things quickly went downhill from there.

I told Calvin I was interested in a queen-size mattress. Instead of asking follow-up questions about my sleep habits, comfort preferences, or even showing me a single product, Calvin hit me with exactly one question:

“Do you fall asleep fast?”

I replied that yes, I tend to fall asleep quickly — but I’m not getting quality sleep, which is why I was interested in Sleep Number in the first place.

Calvin’s response?

“My recommendation is going to IKEA.”

I’m not joking. That was his actual response. IKEA. As in, “you’re in the wrong store, go to a furniture warehouse with meatballs and hope for the best.”

This wasn’t a lighthearted joke, this was Calvin’s actual, dismissive “professional recommendation” for someone actively looking to buy a premium mattress.

Needless to say, I walked right out. I’m not sure what business Calvin thinks he’s in, but clearly it’s not helping people sleep better or, you know, sell mattresses.

To be clear: I won’t be going to IKEA, and I sure as hell won’t be returning to this Sleep Number location either....

March 2023 - TLDR: Service 0 stars.

Located in Arcadia mall. Noone greeted us when we walked in. After walking almost fully into the store, a gray haired salesman with glasses popped up. We asked what the difference was between the models and he didn't bother explaining and didn't show us the sample in the corner (which we later found ourselves). Instead he tried to convince us to purchase a size way bigger than what we had told him we were looking for. Then when he discovered we weren't in a rush to buy a mattress (basically not a quick sale) he immediately dismissed us and went to happily greet the next group who just walked in. So unbelievably rude.

Ended up trashing the business card we were given because I don't plan on ever coming back here in the future to even look. I get salesman need to sell but at least try to be personable and sincere. At the very least have some tact.

Pricing - Also it's honestly very expensive for a mattress but the service made me want to buy even less.

The mattress employee at Macy's was so much nicer and way more...

I would like to commend Calvin for the exceptional service he provided during my recent visit. From the outset, Calvin demonstrated a high level of professionalism, attentiveness, and genuine care for customer satisfaction. His courteous demeanor and respectful communication immediately created a welcoming atmosphere.

What truly distinguished Calvin was his remarkable patience and clarity in guidance. He took the time to explain each detail thoroughly, ensuring I understood every aspect without ever making me feel rushed or overwhelmed. His ability to tailor the information to my needs reflected both expertise and empathy.

Thanks to Calvin’s thoughtful support, I was able to make a confident and informed decision. His conduct exemplifies the gold standard of customer service—marked by integrity, dedication, and a sincere commitment to helping others.

I wholeheartedly recommend Calvin and hope his outstanding efforts are recognized...