Zales — Local services in Arcadia

Shelley is the manager there and she couldn’t of been more helpful!!! We had ordered a necklace with our birthstones in it for our mother for christmas. When we received it in the mail one of the stones was missing. We called customer service (who is HORRIBLE!!!!) they told us there was nothing they could do and it’s on us to get it fixed. We even talked to the supervisor and she said the same thing!!! They had the tone in their voice if they don’t care. They didn’t try to help us out at all! After that we called a Zales store in Ontario Mills. They’re manager was super helpful too! She apologized for customer service and tried to help us fix the necklace. They couldn’t help us so she reached out to Shelley. That day Shelley had called me and said yes bring it in and let me see what I can do. We drove over and told her the story again she apologized and said I will have it fixed. She went in to her own personal jeweler and had it fixed within a few days with no cost! With the holiday season she was working 6 days a week and open to close shifts, she’s a rock star as are all retail people during the holiday season. She was over the top helpful to us and we are so thankful for her and that are were able to present the necklace to our mother for Christmas. If you ever need anything fixed or have an issue please go...

I wish I could give this store 0 stars… I’ve been coming here for years and never was treated the way the new assistant manager treated me. Esmeralda is extremely rude and condescending, won’t help you with any problems won’t give you any solutions. The worst costumer service, I honestly never write reviews but this lady has no customer service skills, the first time she was acting rude and unhelpful, I thought she was just having a bad day so I let it go. But this time was worse, I don’t even know who put her in charge of this store… her employee was literally having a full on conversation with his friends while i waited to be assisted. Mind you she was there assisting another customer and allowed that to happened. I had to wait until this worker finished his conversation with his friends to get helped. Never coming back here again. I hope they do better when choosing who they leave in charge. If the actual store manager wants to contact me I would love to go into more details of everything that happened in that store my...

Such an absolutely wonderful experience from beginning to end. I was looking for a quinceanera necklace and was fully expecting to compromise on what I wanted for a design and was completely surprised when I was informed that we would be able to custom make this necklace, which added so much more significance to the pendant as I was able to make it in memory of my nieces cat, and she LOVED IT!! The whole experience would not have been as amazing if not for my wonderful jeweler Esmeralda. Having never really worked with a jeweler I expected to be met with disregard for my preferences and just looking to make a quick sale but this could not be further from what I experienced. She was warm and patient and guided me every step of the way with the utmost care and consideration. This whole journey felt like it was our project instead of just mine alone. Truly words cannot express how much I appreciate how incredible of a jeweler I was fortunate enough to have and cannot wait to do this again in the future. Thank...