Hilton Asheville Biltmore Park — Hotel in Asheville

Getting to the hotel and finding a place to park was super easy. plenty of parking. Getting inside the hotel is easy from the parking garage. Although some may say taking 2 elevators to get inside of the hotel may seem a bit much but its not so bad once you get use to it. There are stairs you can take as well if that's more of your speed. The inside of the hotel is nice, bustling, and the restaurant is right next to the check in/out desk. I stayed in room 611. It is a junior suite. It was for my birthday so I splurged a little. I paid around $920 for 3 nights. A bit much but it was for my birthday. I had high expectations for a Hilton and because I paid over $200/night. Once I got to my room I was wow'd by the view. I had a view of the mountains, of the road in front of the hotel, the movie theater, and of main street. Great view for the area in my opinion. The room was huge. It had a nice sitting area with a tv, an area for your computer, and smaller table and a table in front of the couch. The bathroom was spacious with probably one of the best showers I've been inside of. The bedroom area was nice with great views and another big tv.

Here are the cons for me: The couch is hard. it is not comfortable at all. The bed after the first night was very uncomfortable. It started to hurt my sides. There are a lot of planes taking off and landing. More so the take off noise. Its not loud or anything that would keep you awake but there is that noise. If you are a light sleeper this plus the road noise outside of the room may be an issue. I kept getting text messages from a random number from someone called Mckenna asking me about my stay. I don't know this number or this person. I was not told I would be getting contacted by anyone. This day and age at least tell people you're going to get a text message or a phone call. Random out of the blue text messages come across as spam and raise red flags. This could very well be someone impersonating someone who works at the hotel or for Hilton. How am I supposed to know the difference. That was very suspicious to me. The pro's for me are: The shower. really good shower. wish I could rip it out and bring it home with me. location location location. Many restaurants in the area. All were bit more money than I was wanting to spending. $19-22 for a burger and some fries seems a bit much even for a birthday splurge. But the area is very nice and great for a walk. its very close to the interstate and other restaurants outside of the area. All in all I would give this a 4 out of 5. A bit overpriced looking back at it. I expected A LOT more from a Hilton for $200+/night. I paid almost $1,000 in total and wasn't left with the impression that I want to come back...

Truly, I’m fed up. I spend most of my life in Hiltons as my job requires 40-50% travel. In order to make life a little more pleasant, I decided to stick with one chain and get status with the hopes that I could count on better hospitality. Well, I’m spending down my points and and cancelling my card. I booked 3 rooms at the Hilton Asheville — one for my parents, and two so that we could have separate invoices for business vs. leisure traveling. When I spoke with the reservationist, I specifically asked that we be able to keep the same room. He said he put it in the notes. I told the staff at check in. They offered an upgrade. Great! But what they didn’t do is mention that the upgrade meant not keeping the same room. Ok, fine— it’s a big hotel, so if we need to move, could we have some help with our stuff? No, say Holden and Anna and a third desk attendant — they’re not allowed to leave the desk and they have no bellman— it’s “policy.” Annoyed with the lack of regard to detail about the room request and the inability to offer basic hospitality, I called the diamond desk and Joanie said that none of my complaints mattered — no one broke policy and there was nothing I could get or do. I’ve got almost 2 million points— I’m not itching for a handout, but I asked if they could even just add some points to make me feel like they cared at all… and they refused. Later, my partner runs into Anna in the elevator and when he says “I thought you weren’t allowed to leave the desk” she said that it’s actually “not policy”. So not one of 3 people could help two beleaguered, loyal customers move some suitcases after creating a situation we specifically asked to avoid twice?

Joanie, Anna, Holden, and the third woman — a reminder that loyalty is earned and you’ve shot that for the whole brand. Refusing to help people—or be plain decent—makes tired people infuristed. And now I’m spending my night writing reviews and figuring out where I’ll spend my points before switching to a new hotel card. 0/10...

Last week my girlfriend and I stayed at the Biltmore and I paid $35 for the extra late check out at 3 PM, However the guest services agent for whatever reason chose not to communicate us to housekeeping or relay this to anybody letting them know that we had a late check out. 8:30 in the morning we get a knock on the door asking if we are checking out.

Needless to say I was extremely disgusted with how unprofessional and the lack of communication that this hotel has. The fact that they condone this action speaks to how unprofessional the staff is. Because this happened again today.

We’re staying for two nights we changed it to two nights from one night however once again the front desk Took the initiative to not let housekeeping know, so at 10:30 we get a knock on the door asking if we are checking out.

I don’t know how the Hotel manager can’t condone this action because evidently he or she has not made any changes to fix this problem with the lack of communication between the front desk and housekeeping.

Unless of course this type of action is truly condoned. It’s not rocket science all you have to do is take the time to write down the room number pass it on to housekeeping and let them know that room has a late check out or is staying over an extra night.

However the front desk refuses to do this and again and again there’s no communication.

It’s a very simple fix hire people that can properly communicate and relay information.

I am a diamond member and I am extremely and utterly disgusted with the functionality of this hotel.

The absolute worst Hilton I have...