Which Wich — Restaurant in Asheville

Where to begin? I will begin with the positive aspect (one) of my visit here. The two young people who were working were both nice and friendly. The positive stops there. Honestly I have traveled all over the world and within the United States and I have seen the lack of work ethic of young people these days, but this is one for the rule book. 6 sandwiches which are individual orders took two people 45 minutes. Except they only made 4 of the 6. After 45 minutes they came the tell me that they didn’t have what they needed for my order. So I told them to cancel the entire order. One of them said they had done it, and still I have no refund to show for it and I certainly didn’t get a “wich”. The entire time these two people talked and talked about how they didn’t need to be there, how they shouldn’t have to be there, how they were making $15 per hour and they were going to just do what they had to do. And it showed. It showed in their speed, in the fact that they took about 15 minutes per sandwich and rested for two minutes in between each. This area is heavily Populated with college kids. When I was a college kid, and it wasn’t so very long ago, I’d have been fired for anything I witnessed. The tables were not clean, the bathroom was not clean (I went to wash my hands hoping to eat a sandwich), and the workers (except For the fact that they were indeed friendly) were grossly under qualified to make a sandwich for a money making establishment. I don’t even know what to say. I was in shock by the lack of professionalism, efficiency, lack of basic ingredients , and really just all around ability to make sure a business is running on a minimal level. My suggestion- train your staff, make sure you have lettuce on board, hire a mom or grandma to make a sandwich. We make it much much faster. One for sure could make one sandwich in two minutes and increase your efficiency and productivity...

Have been going here on and off for about 3 years usually pretty good, but this time was not so. # employees in store and I understand the hiring crunch so cut em a little slack, but after I ordered took 8-10 minutes to get my sandwich, because they had one lady making all the sandwiches. A gentlemen was first getting the bread out and put the meat and cheese on and then passed it to her, sooo about 5-6 customers were all waiting while this one poor girl had to finish everything else, condiments, dressing, etc. In the meantime while we all waited the gentleman just stood there and watched here and the lady taking the orders, well when she was through she too, also stood there and watched. I wrote a note to corporate and complained and they said they would follow up and I would get an email from the franchisee but never did. Once I finally got my Turkey sub the bread was stale, I didn't get it toasted which they basically do to every sub I guess to cover up the stale bread, but you would think that they would use fresh baked bread for the un-toasted subs. If the other employees would have jumped in to help we all wouldn't have had to wait more than a couple minutes. Maybe I'll go back in a few months or so to see if they have fixed the wait, we'll see. I did go to another Wich-Which recently in another state and they were much more organized and only waited for about 3 minutes and they were very busy and they sandwich was amazing, so the chain is a good one but right now...

I recently visited this restaurant, and unfortunately, it was a disappointing experience from the moment I walked in. As someone who works in the restaurant industry, I understand the importance of a warm welcome, but I was not greeted at all.

My boyfriend owns several restaurants in Charlotte, so I have a high standard when it comes to hospitality. Instead of being directed to the menu, I was left to wander aimlessly. The two owners were present, yet they didn’t bother to inform me that the menu was behind me. It was frustrating to be met with such indifference.

After this poor experience, I didn’t even feel like ordering and chose to leave. Hospitality is key in the restaurant business, and this place clearly lacks it. I won’t be returning, and I wouldn’t recommend it to anyone looking for a welcoming...