Country Inn & Suites by Radisson, Athens, GA — Hotel in Athens-Clarke County Unified Government

If you are planning on coming to Athens, DO NOT STAY AT THIS HOTEL. We are currently in this hotel staying the night as I write this and I am furious! First, the hotel keys to our room have not worked, and we have had to go to the front desk each time to have them reprogrammed just to get into the room. My son was planning to sleep in the pull out sofa only for us to find no bedding at all in any of the closets. My parents are staying on the floor above us, and they also did not have extra bedding for the pull out bed. We went to call the front desk only to find that neither phone in the room works. My son walked down to the front desk and asked for bedding, and he was given two pillows and one sheet for the pull out bed. The employee at the front desk said that was all they had because they had given it all out to other customers. My husband then went back down to the desk to ask for clarification and make sure my son had not misunderstood anything. Then stated that having no bedding is unacceptable as we were being charged $200 to stay the night. He was not rude or inappropriate in asking for the extra bedding. The employee became belligerent and started saying to my husband to “just go to bed” and that he’d already said there was no more bedding. The entire time my husband was walking through the lobby and up the stairs, the employee was yelling at him to “go to bed”. My husband walked back down a second time to ask for a manager, who was not here. Then asked for the employee’s name and took out his phone to record the employee’s name. The employee became irate and told my husband that if he would not put his phone away that he would call the police and that my husband could not be recording any part of this and just needed to go away. My husband complied and put his phone away. Even after my husband put his phone away, the employee continued to be rude and belligerent and refused to give his name. And again, as my husband walked away, the employee continued to call out to my husband to go to bed and not come back down. I called Choice Hotels and filed a complaint with the company since clearly the staff here do not care about customer satisfaction. We will be following up on our complaint with management no matter if it is local or regional. We have just discovered that we don’t have enough towels in the bathroom for everyone. Guess we’re just SOL because they probably don’t have enough of those to go around either and won’t be helping to find us any more before...

We did not have a good stay at all. First, the hotel keys to our room have not worked, and we have had to go to the front desk each time to have them reprogrammed just to get into the room. My son was planning to sleep in the pull out sofa only for us to find no bedding at all in any of the closets. My parents are staying on the floor above us, and they also did not have extra bedding for the pull out bed. We went to call the front desk only to find that neither phone in the room works. My son walked down to the front desk and asked for bedding, and he was given two pillows and one sheet for the pull out bed. The employee at the front desk said that was all they had because they had given it all out to other customers. My husband then went back down to the desk to ask for clarification and make sure my son had not misunderstood anything. Then stated that having no bedding is unacceptable as we were being charged $200 to stay the night. He was not rude or inappropriate in asking for the extra bedding. The employee became belligerent and started saying to my husband to “just go to bed” and that he’d already said there was no more bedding. The entire time my husband was walking through the lobby and up the stairs, the employee was yelling at him to “go to bed”. My husband walked back down a second time to ask for a manager, who was not here. Then asked for the employee’s name and took out his phone to record the employee’s name. The employee became irate and told my husband that if he would not put his phone away that he would call the police and that my husband could not be recording any part of this and just needed to go away. My husband complied and put his phone away. Even after my husband put his phone away, the employee continued to be rude and belligerent and refused to give his name. And again, as my husband walked away, the employee continued to call out to my husband to go to bed and not come back down. I called Choice Hotels and filed a complaint with the company since clearly the staff here do not care about customer satisfaction. We will be following up on our complaint with management no matter if it is local or regional. We have just discovered that we don’t have enough towels in the bathroom for everyone. Guess we’re just SOL because they probably don’t have enough of those to go around either and won’t be helping to find us any more before...

While picking up the lamp cord to plug in the was a large roach/palmetto bug freshly dead. My wife and I moved the sofa to see if there were more, there was along with Cheeze-it crackers, dirt chunks, and gross pieces of trash. The bathroom door had scratches from a previous guests dog. Say it with me, paint. The bathroom sink was cracked, the towels smelled like mold as well as the towels were not "white". The towels looked like bleach was never used, dirty gray tinge. The breakfast area... This was the first time my wife and I did not eat at a hotel that served breakfast. My wife told the front desk staff Sunday morning about the roaches, sofa, and towels to have the redhead older lady talk down to her with several times interrupting my wife telling this woman what was found. The young African-American male was absolutely wonderful and agreed to what my wife and I found. My wife stopped the woman at the desk by saying firmly, "I took pictures for the owner, this is disgusting, and any room cleaner would have the sense to CLEAN the room properly." Again, the young man agreed. Another guest behind us agreed as she had roaches/palmetto bugs in her room. The night staff, older woman with white hair needs a bit of personality when welcoming guest. The older redhead was rude, Sunday check-out. The young man was all around awesome. We can only hope that he is the actual GM/manager. The only great part of our stay was that our room was at the end of the first floor with no one near us. Again, pictures were taken. Sadly, when my wife went to the front desk Saturday, directly after we arrived to our room, then, the front desk lady could have cleaned the bugs up,used a vacuum, and do on. The, "they must have sprayed " line from the older redhead at check out was an insult especially since we know what riaches/palmetto bugs are This entire ordeal was absolutely unavoidable had the room clesners/management made sure the rooms were cleaned. Sad, when other guests tell your staff that they have the same issue. Sadly, the young man at the front desk had to work with this rude woman all day. He deserves a pay raise and a thank you from the owner for being respectful and kind. Your breakfast needs work... Not...