Candlewood Suites Sayre by IHG — Hotel in Athens Township

Check in: The lady is sometimes friendly once you can get her to the desk, and will use whatever card is on the computer, no verification. (This opens people up to ID theft) You WILL have to ring the bell, as in staff do not pay attention to the desk. No amenity on check in (Diamond Elite member).

Stay: Dishes were in the dishwasher, so, if you see empty cabinets, that is why. The toilet clogged the first morning. I asked for a plunger, they actually left a dirty used plunger at the door of my room to use.

Check out: My room was reserved from April 1-3, and I extended a day too the 4th due to a delay at the customer. I had to check out on the 3rd due to business needs. I attempted to check out at 1130 AM, and was refused a receipt. I was told they would E-mail it to me after they check me out on the the 4th. I said "but I am checking out now" The guy said no, you will be checked out tomorrow. This creates an issue ethically, in that my receipt also shows that I checked out on the 4th, but I actually checked out on the 3rd. It is also an issue for my time accounting with my company, in that I was physically 4 hours away on the 4th, and that will have to be verified since it is my word against the hotel. The keys were handed in on the 3rd. The hotel states that they do not allow late check outs.

Some hotels will push to charge for the extra night if you leave early, but few actually do, in consideration for lost business vs a one night charge. The ones that do, will check you out, provide a receipt, and add the night to your bill, and not care if the guest returns or not. In this case, this was an extra night that I extended, but was told I needed to go to another customer. The hotel felt the need to charge for the extra night, and gouge to get the extra $100, at an exchange for all future stays. (100% guarantee that I will be staying in the area on a regular basis, and have over the last 3 years.) There are better, and more honest hotels in the area. I have sent an email to my company regarding the issue, hopefully to keep others from staying here due to business needs. I also can not, in good conscience, recommend others stay here either. Hotels that gouge, and lie about your check out, show a lack of ethics, and make you wonder what else they are not being honest about. They don't need the guests anyway. They are already charging for empty rooms. If IHG condones this behavior, then I will go to the other brands more often, and only stay at an IHG property if no others are available. I recommend others do the same. Money is tight right now, and this hotel is priced for Middle Class. Extra charges for services not received, and refusal of a receipt on actual check out should be a serious concern for both the authorities, and the traveler. Arbitrary check out not conducted by the guest, but dictated by the hotel is an issue.

The grill area is not in good repair, or clean. Have not felt comfortable back there the last few stays.

If you read the reviews it seems business travelers get the extra night charges. NEVER in 13 years of travel has a hotel refused a receipt, and checked me out the day after I left. That would be lying, to the guest, and to my company. I have an email drafted for the BBB, and a couple other parties that should look into this business practice.

Since myself, and others stay in hotels 4-5 nights a week, the loss in revenue alone is in the thousands vs a one night charge. Across the IHG properties that I will avoid now... DO the math, average $150 a night for the North East. That is just MY business, let alone others. You should be creating value, and attracting customers, not providing solid reasons why business travelers should not use you. I actually think I will send a letter to some people that can review the laws regarding refusing check out, and receipt upon guest check out. If you want to add the charge, fine, you got an extra night's money. To change the checkout time, and date from the...

The rooms are clean and the beds are comfortable. I love having the kitchen area and the space the rooms offer. They offer a discount for Applebees that’s nearby and free pickleball at a location a little further away. The laundry and fitness area are nice little spots. I stay at this location frequently at least 1 week a year and sometimes more than that through the year for the past few years. I have never had an issue until this stay. My stays are usually fine, housekeeping isn’t needed I bring my own extra towels and everything goes good. This stay however my daughter got sick at around 3am and unfortunately woke up and immediately threw up on some of her bed and the floor. I attempted calling for cleaning supplies so I could clean it up with no answer. I then had to go to the lobby and ring the bell and wait for some time, while I could hear an employee back behind the counter without any sort of communication from them. When she came to the front acted surprised someone was there even though I just rang the bell again. I explained what happened, apologized, and told her I just wanted to clean the mess up and that nobody else should have to do that and asked what she could give me to clean it up with. She gave me paper towels, stain spray, large trash bag for bedding. She also took note of my room number and said she would have housekeeping come up and vacuum and make sure she gave me the right cleaning supplies as she was unsure of what they would use. Housekeeping never came. I called to let them know and was told it wasn’t time for my stay to have housekeeping even though I explained the situation. I was then told housekeeping only comes there once a week. When I asked what day she told me Monday and when I pointed out it was Monday she became even ruder. She said she’d make a note for them to come the next day. The bag with the bedding was placed in the area outside the elevator and sat there until Tuesday night. Housekeeping didn’t come the next day either. I had to ask to use the vacuum they reluctantly let me borrow it. Don’t get me wrong I wasn’t expecting anyone to clean her throw up mess I just wanted to make sure I was given the proper supplies and get the smell out of the room and I cleaned everything the absolute best I could with what I was given. I also forgot to bring extra towels this trip when I went down to ask for some it was like it was an inconvenience for her to give me towels. Another night I needed more bags for the trash I stood at the front desk with an employee just behind the partial wall ignoring me ringing the bell multiple times and had to finally call the hotel from my cell phone for her to get up and come to the counter. She also acted like getting me trash bags was an unreasonable hassle for her. Overall there were only 2 people I had contact with at this location that were friendly and didn’t outright seem to hate their job. If you don’t need to have contact with the staff other than checking in then this...

Check in: The lady is friendly once you can get her to the desk, and will use whatever card is on the computer, no verification. (This opens people up to ID theft) You WILL have to ring the bell, as in staff do not pay attention to the desk. No amenity on check in (Diamond Elite member).||Stay: Dishes were in the dishwasher, so, if you see empty cabinets, that is why. The toilet clogged the first morning. I asked for a plunger, they actually left a dirty used plunger at the door of my room to use.||Check out: My room was reserved from April 1-3, and I extended a day too the 4th due to a delay at the customer. I had to check out on the 3rd due to business needs. I attempted to check out at 1130 AM, and was refused a receipt. I was told they would E-mail it to me after they check me out on the the 4th. I said "but I am checking out now" The guy said no, you will be checked out tomorrow. This creates an issue ethically, in that my receipt also shows that I checked out on the 4th, but I actually checked out on the 3rd. It is also an issue for my time accounting with my company, in that I was physically 4 hours away on the 4th, and that will have to be verified since it is my word against the hotel. The keys were handed in on the 3rd.||Some hotels will push to charge for the extra night if you leave early, but few actually do, in consideration for lost business vs a one night charge. The ones that do, will check you out, provide a receipt, and add the night to your bill, and not care if the guest returns or not. In this case, this was an extra night that I extended, but was told I needed to go to another customer. The hotel felt the need to charge for the extra night, and gouge to get the extra $100, at an exchange for all future stays. (100% guarantee that I will be staying in the area on a regular basis, and have over the last 3 years.) There are better, and more honest hotels in the area. I have sent an email to my company regarding the issue, hopefully to keep others from staying here due to business needs. I also can not, in good conscience, recommend others stay here either. Hotels that gouge, and lie about your check out, show a lack of ethics, and make you wonder what else they are not being honest about. They don't need the guests anyway. They are already charging for empty rooms. If IHG condones this behavior, then I will go to the other brands more often, and only stay at an IHG property if no others are available. I recommend others do the same. Money is tight right now, and this hotel is priced for Middle Class. Extra charges for services not received, and refusal of a receipt on actual check out should be a serious concern for both the authorities, and the traveler. Arbitrary check out not conducted by the guest, but dictated by the hotel is an issue.||The grill area is not in good repair, or clean. Have not felt comfortable back there the...