Comfort Inn & Suites Atoka-Millington — Hotel in Atoka

On 3-8-19 I checked into the Comfort Inn located in Atoka, TN at approximately 10:30pm. Our reservation was for a room with two double beds for myself, husband and two children.

After getting settled in our room, our children took a shower, during the shower the girls asked me to come help them ‘make the water go away’ when I went into the bathroom the tub was backed up with debris and not draining. There was at least two inches of water in the bottom of the tub. I helped them get the soap out of their hair and get out.

Immediately the next morning (6:30am) my husband reported the issue to the front desk. The desk attendant advised she would write it down to be reported to the lady that would be arriving in the morning to resolve the issue.

We left for the day and when we came back I took a shower. The exact same thing happened. I asked my husband to go up to the front desk to report it again and to find out what would be done to fix this. At this time the lady working the desk advised she didn’t know about it. My husband pointed to the piece of paper sitting on the desk in front of her and let her know it’s written down right there and we were told it would be fixed. She acknowledged the note on the paper and said she was supposed to be in at 7am but didn’t get in until 3pm but would look into it. He asked what he was supposed to do for his shower. She said “well I could offer you another room but we are completely booked. All we have left is king bedrooms. She asked him if he wanted to take a shower in another room, he declined and explained we needed a room with two double beds. She said she would call someone to see what could be done.

At 8:45pm after we arrived back from dinner we went back up to the front desk to find out what was being done to fix this issue.

The front desk attendant said she called someone but they are not calling her back. I explained this is unsanitary. We have had to take showers in a room with a shower that keeps backing up. She argued with me and kept telling me there is nothing she could do. She said no one told her about the report.

I understand that there may be levels of authority within a company and chains of command. However, I cannot help that the hotel has poor communication and the issue is not resolved.

The fact my we had to shower in these conditions and no one at this location seems to care is ridiculous.

I would like someone to follow up with me regarding this experience. We have given ample opportunity for the tub to be fixed and the issue resolved. This has not happened.

Update at 6:25am on 3/10/19 - checked with the front desk to see if there is any update regarding our issue and was told they will credit $25.50 back to our account. Desk attendant unclear what the discount was for or who approved it.

Let me be clear the clogged tub is likely caused by multiple people’s body hair which includes pubic hair! It is disgusting, unhygienic and unsanitary. What’s more, we all had to shower in this even our kids.

When you pay as much as you do for a hotel these days just to have a bed and a shower at a hotel when traveling this is not okay. If they had came and fixed the tub on Saturday we would have been fine, we would not have complained further and we would have considered the issue resolved. That did not happen the attitude displayed by staff was unacceptable and...

Comfort Inn not comfortable at all! I know it’s been a couple of weeks since we stayed but on top of being extremely overloaded at work, I wanted my frustration to ease so I would not say anything I would regret. I don’t like to complain but I am still upset about the way we were treated and feel my friend and I who split the room should get a full refund. We came to Tennessee from Des Moines to come to our good friend’s wedding. We checked into room 229 on Thursday July 5th, late, around 11pm. We soon discovered the toilet wouldn’t flush. We let the hotel staff know right away and asked to be moved. They said if we can’t fix it we will move you. Well Friday we all had to do our “business” in the lobby bathroom. So much for privacy! We asked to be moved again and the staff at the desk said they had to ask the manager. Well she texted her manager but said she wasn’t “reachable”, that she was off on the weekends, one of the perks of being the manager she informed me. (If your manager is going to be unreachable than the staff should be able to make a decision regarding guest accommodations). From Thursday to Saturday we did not have the basic necessity of a working toilet! Outrageous! Well Saturday I asked if they had talked a manager yet and was told no and then they tell me well we can’t move you because we are sold out! There were probably 10 cars in the parking lot. Well miraculously they called us and told us we could move around 11am. We happened to be at the venue helping to setting up for the wedding so of all times this was probably the worst. Also wanted to add that the room we were in had a plastic fork crammed down in the sink drain as well, gross! Anyway, they finally let us move and low and behold the room was an oven. The air was set on 60 degrees but the temp was 79. Needless to say we all woke up 3 or 4 times during the night drenched in sweat. One of the housekeepers told us they KNEW the air didn’t work in that room. So what should have been a fun weekend enjoying seeing our friend get married was marred by our horrible hotel stay. I feel like I should have at least gotten a room with a working toilet AND air for what I paid. I should not be charged at all considering I did not even get the basic necessities one expects from a hotel room. I hear horror stories about people making scenes for customer service people. I feel like because we were polite and did make a scene our complaints were...

We recently stayed at the Comfort Inn in Atoka, Tenn. When we checked in, we were greeted with warm smiles and the process was seemless.

Once we got to our room, I noticed that the paperwork didn't look right, so I went down to the front desk and spoke to the manager, Amy. It turned out that there were 2 reservation records because we added an extra night. Amy said that she would take care of it and the refund adjustment would be available within a couple of days. She was not the slightest upset that there had been a problem and handled it with a smile. To her credit, there was a new confirmation sheet under our door when we woke up the next morning...everything was all corrected.

I want to compliment all the employees on the atmosphere that was created in the hotel. 1 - We had our little dog with us and every time we came through the lobby, whoever was behind the desk came out to greet Bella and play with her.

2 - We had driven to Atoka from Texas where we had visited one of our daughters. So, we were a bit tired and slept in a bit each morning. Whoever had been assigned to room service each morning was so accommodating.....whether it was extra towels or late room tidying. Never a problem.

3 - We were in Atoka to visit our other daughter and grandchildren. One night, the 6 and 4 year olds slept over in the room. When I requested a cot, again not a problem. I offered to bring it up to the room, but was told no.......that was their job and they would have it in the room promptly

4 - We were running late one morning for breakfast and Amy offered to keep the breakfast available after the usual 930 shutdown. That was really appreciated.

We really felt like we were staying with friends, instead of a formal hotel. A very rare experience.

Please pass our compliments to Amy, the manager, Jamie, Ashly and Sherri at the front desk, along with James in the kitchen, and the housekeeping staff of Brianna, Toni,Tony, and Ameris.

Your satisfied...