Best Western Plus Mountain View Auburn Inn — Hotel in Auburn

Check in, AWFUL. Arrived about 630PM and there was nobody to be found. There was nobody at the front desk, no sign to say whoever was supposed to be there had to step away. No NOTHING!! I looked for a bell or something to ring. I called out hello numerous times, and still NOBODY. I even called the hotel and no answer! After close to 20 minutes, I finally started to wander around to see if I could find anyone. I did find someone in the breakfast room eating popcorn. I asked if it was possible to check in and I got a huff!! I got a HUFF from an employee who was not doing her job!! She finally came to the front desk to check me in, only to be followed by another woman who asked the HUFF woman if she needed any help. What?!?! Thirty five minues, yes 35 minutes after my arrival, I was finally checked in. No elite recognition, no info on breakfast, no pool info, no NOTHING!! She didn't even tell me that I had to hike to the elevator which is nowhere near the lobby.||Get to my room and it's dirty. I tell myself, this is supposed to be a Best Western Plus. I try to call the front desk to see if I can move to another room and guess what, NO ANSWER!! Went down to the lobby to try and change my room and there's nobody at the front desk. Fine, I'm only here for 1 night, I'll just make it work.||I go downstairs to get my luggage and I notice the door to the parking lot (off of the elevator, not the lobby) has no way of locking. So, that's not very secure. And remember, the elevator is not near the lobby.||My room was dismal. Dirty, noisy, and not at all comfortable.||Breakfast was OK and had many offerings, both warm and cold.||Check out was just that, nothing said at all.||This hotel is in an industrial area with trucks going in and out at all hours of the night. ||While convenient to WA18, you can hear the noise from the highway.||There are no restaurants, sit down or fast food, that are nearby.||I'm not sure how this property was deemed a Best Western Plus!! I would not recommend this hotel, even for 1 night. Too...

Worst hotel in Auburn. Call to see if Pool & hot tub is available, lady sakes yes it is and open 24 hours a day! We drive 20 mins more after packing for 2 days to check in at full price $149 dollars to find out the pool isn’t available for a few hours cause they put chemicals in the pool during normal business hours 530pm on a Sunday! Talk with Guy at counter about Pool issue, no customer service skills what so ever Got told that well we thought about it and figure heck why not go ahead and do the chemicals now vs later when clients are using it in the middle of the day! Don’t stay here go elsewhere!!

Spoke with Sarah who couldn’t handle a unhappy customers threatening us to be kicked out without our money! She hung up on me and I had to request the GM to call me! Spoke with her and thought things would be fine for the evening! We tried to use to Pool but due to so much chemicals being added it was unbearable making our eyes burn just to be in the area! We went back to the room to find on one tissue in the box so the items weren’t filled before use, at full price 6.95 more than Internet price & where was the 10% for the rewards! Then at 330 am they tried to shove paperwork through the door waking us up like someone was trying to break in! Couldn’t get any sleep at all! Tried to discuss this with hotel management the next morning to be argued with and threathen by another client provoked by the GM & Admin Managers! This is the worst excuse for a hotel staff I have ever come acrossed and I have stayed at many hotels Nice and Not so nice! I have made a formal Corporate Compliant and seeking 50% refund due to how you the Staff handled yourselves! Like I said Worst hotel in WA! Go elsewhere Choice Hotels . com is the only way I will travel...

Great place for a good price. We feel all of the hotels in Washington are a bit expensive; however, this one was the best deal. The staff were all so very friendly and accommodating. Only 2 young gals at night were a little snotting and abrupt to me. The pool and workout area were outstanding and very clean! The rooms were well equipped and very clean. We stayed for several days, and housekeeping checked on us daily. They had a Happy Hour Monday-Wednesday from 5-7 pm for loyalty members that was VERY NICE. We got 2 free sodas or beers and a great variety of snacks. Only one night was there something offered that was a healthy choice (veggies) for those of us who watch our carbohydrates. I would like to see that each night. The breakfast was very good each day; however, we feel there could have been a better variety. We loved the choice of waffles, pancakes, oatmeal and toppings, scrambled eggs, potatoes, etc. My husband said the biscuits and gravy were the BEST he has had in a long time. He said the biscuits were very soft! However, I felt the scrambled eggs were very hard; there wasn't a good variety of breakfast meat daily (where's the bacon?); there wasn't a good variety of cold cereals; and there wasn't a good variety of breads like bagels, english muffins and pasteries....and no peanut butter or cream cheese. I guess we get spoiled at the Best Western Plus in Logan UT where they have an EXCELLENT variety of breakfast items! The hotel was very beautiful and clean. Even though they were upgrading and remodleing, the atmosphere was very quiet. We really enjoyed our stay!! Kuddos to the main desk hostess during the day. She was OUSTANDINLY friendly and...