Mattress Firm Auburn — Hotel in Auburn

Omgoodness- Donald!!! I'm almost speechless after spending time in the presence of this remarkable man! Dealing with salespeople is something I abhorently dread, so I was not about going to put myself in front of one on purpose! (I was practically married to one for 13 years, ugh) so, for months, I researched mattresses and went with online purchases that did not work out for me. It was a huge hassle and I resorted to many more months of settling for restless nights and debilitating pain, sleeping in subpar conditions. Then, I rented a VRBO on vacation and discovered the bed of my dreams! So, I took a picture of the tag and started my online search again. I couldn't find the exact mattress so I finally relented and forced myself to go to a mattress store. I felt heard. I felt important. I felt respected. I would even say I felt HONORED! Donald is an expert, extremely knowledgeable about his products, very helpful, and he didn't take me to the most expensive mattress first. In fact, after hearing my budget issues, he offered to show me options the discounted mattresses immediately! This is not your average commissioned salesperson- this is a kind, genuine, friend in the mattress business! Donald knows everything, yet he is humble. Literally, if my budget would have permitted it, I would have gone to the nines to ensure he made the most money on my purchase! I will get my purchase tomorrow but I already know I will sleep better tonight just because of my amazing experience in making the decision to go to Mattress Firm and finding him to help me! He was in the Auburn store today but he also works in the South Hill store so, before you decide to go buy a mattress, call the store and make sure you get to experience everything you deserve in making this decision by choosing to buy through Donald at whatever store he is in. I assure you, you won't be sorry!!! Thank you, Donald, for your overt transparency, your thoughtfulness and thoroughness, and for your genuine concern...

I am writing this review not only because our experience was amazing but it didn’t start that way, but got quickly resolved. Me and my wife came into the store looking for another quality mattress. Because before we ended up at mattress firm, we tried Sleep Number and had a horrible experience with the sales associate, the delivery, and the equipment all having issues. So after a couple of months, we decided to send back or sleep number mattress and try Mattress Firm. When we came into the store, we were greeted by Gerardo. He didn’t speak to us as if he was a sales person, he spoke to us like he was our friend and he only wanted what’s best for us. Because of the busy holiday weekend when we are purchasing our new set up, we ran into a little problem with the delivery date having to be pushed back. I won’t go into specifics, but he made it his mission to make sure that we were taking care of 100% and going above and beyond and out of his way to help us with the situation. As big of a story, there is to tell about our Sleep Number experience….. the focus of this review is to let anyone reading it know how dedicated this person is to making sure his customers are taken care of. Just as easy as it was to walk into the store and look for a mattress, we ended up getting something we wanted that was more than affordable, and we also made a very good friend in the end. Me and my wife and Gerardo still stay in touch because he is a very honest and positive person, and that’s the type of people we enjoy having our lives. I recommend this store and Gerardo to everyone with...

I was looking online for a new mattress and ones that were rated really high for back pain but wanted to go into the store to try the one that was recommended thinking I could still use my PayPal account to cover it until I can pay it over the next few months but it would not allow me to pay since it was an in store purchase. The mattresss specialist or sleep expert Christina in the Auburn store, spent time finding out what my issues were to match me up with the right mattress. She found a few discounts that helped but this was the barrier. So she had to cancel my order and I was able to purchase the same mattress but was only a little extra but I felt bad because she was so patient with me and was trying to help me find a solution. If I ever need another mattress I will seek her out to purchase it if she's still there. I'm hoping they can make an exception for this situation so she can get her commission that she truly deserves as essentially I bought that specific mattress based on her guidance and ended up getting one that was a slight upgrade from the one I originally found online but the one she recommended was more comfortable, but still in my price range. I was really impressed by her knowledge, attention to detail and she was very nice and friendly through the whole ordeal. Now I can't wait to have my new mattress delivered tomorrow and that tomorrow night I'll be able to sleep all...