Home2 Suites by Hilton Azusa — Hotel in Azusa

I’ve never left a hotel review because it’s a place to lay my head for my time in any locations. However this one felt very necessary based on my initial interaction when checking in.

Pros- breakfast is included, Location is just off of the interstate,Hotel and rooms were clean, Majority of the staff were nice and helpful, The bed itself was comfortable but not the best hotel bed I’ve slept In.

Cons- breakfast is basically the same thing everyday. Prepackaged foods warmed up. Location, though convenient, Is sketchy. Pillows are entirely too soft. I used 3 of them and felt like I was sleeping flat on the bed still. Parking was a little difficult at night, after about 6/7pm. Did not feel safe parking behind or on side of building where we couldn’t see our rental vehicle. Heard doors closing, dogs barking, and people walking above me at 4 am.

My biggest complaint was from the staff Checking us in the night we arrived. I didn’t catch their names and I don’t think I saw them at all since the day we checked in (I might’ve but I didn’t really look at them because I was upset) We came in on 1/22 at about 8/9pm, and checked out on 1/26.

Hilton brand has two tiers of discounts… the team member discount (employees use this) and friends and family discounts.

Both tiers explicitly cannot use their discounts if they are not physically present. I don’t have a team member discount since I no longer work with Hilton, but I have FAF, since I have a relative who does. I am fully aware of the difference, the procedure and what happens if the rules aren’t followed.

With your FNF discount, the persons name on the account must be there with their id to verify its them. So I send my husband in with his id (I make the reservation with my card every time). For some particular reason this time he called asking me to come in.

This is weird because we’ve had this account for years and have never had issues. Sometimes he’s not even needed, or I can easily check in on the app.

I go in, and I’m informed that the payment method on the account needs to also be in his name (no biggie, but we were both confused because typically the money is already taken out of our account once I check in, and I had already checked in).

The young lady begins saying something about you can’t prepay with friends and family discounts and whatever else she was saying. And I kind of blacked out because I was so confused. We literally drove to Azusa from Vegas, to which we used the same discount with NO ISSUE. Booked in the same manner same information.

I kept asking “since when? Is this new?” I was so lost and confused because as stated.. we literally just came in from another hotel booking and have been using this for years with no issue.

After stating that we had to use a card matching his name, the older gentleman next to her proceeds to hand me a sheet and says “here’s an outline of the dos and donts of the discounts, if you break these rules your privileges will be revoked.” Reading over this list days later.. I’m still trying to figure out what was done wrong.. there is NOTHING on the sheet that applied to our reservation. We are kind to the staff at every location, don’t ask for anything during our stay, I even got my husband into the habit of stripping the bed so that it’ll help out the cleaning staff. We literally are there without being a bother.

I have no issue with the rules. I have an issue with the tone and how they were relaying the message. SHE needs a lesson on how to be less condescending and check her tone before she speaks to people. I watched her exchanges with other people and I’m sure she behaved this way because we were using a discount… which shouldn’t matter because it’s not coming out of her pocket. So after fact checking myself… her pissy attitude was completely unwarranted and uncalled for.

Thankfully this will be our first and last time at this spot. We will definitely go elsewhere when we visit again. Her attitude and this location is honestly not the Hilton brand we...

Hilton regular here. First off, this is the first Home2 Suites to actually impress me. Usually I find there are not as comfortably built as Hampton Inns or Homewood Suites, but this one seemed to be of better quality. The front desk staff was SUPER-friendly and courteous and answered any question without hesitation. My room was comfortable, house-keeping was decent (my room did get missed a day or two), and sometimes not all amenities were refreshed (coffee, condiments, and towels.) The air conditioning was extremely cold and I was able to run the fan continuously to drown out traffic noise. There is also a McDonalds in the parking lot as well as a gas station which makes grabbing a quick snack or meal easy. I did not visit the pool but it seemed maintained and there was security present during the night. The location is excellent to Azusa and other local towns like Irwindale. Also, you are at the base of the Angeles National Park, which is a nice drive to see some high-desert scenery. If you have time, hike the short Lewis Falls trail at mile marker 34,83.

My 2 complaints: there was limited parking, which always seemed full and I did not see any Diamond member parking. Also, my incidental card was charged for my entire stay although it was supposed to be direct billed to my business card :( so I will have to see if they can correct this or at least get a receipt and get reimbursed which should only take 2 months to correct, so I am not happy about this. However, things happen, and I am sticking to my 5 star rating. If back in Azusa, I will definitely be staying here again.

One thing I did not experience was breakfast. Due to my business, I departed daily at 5AM and breakfast started at 6AM, I believe. It would have been nice to have a grab bag breakfast each morning for us early risers. Other Home2 breakfasts were straight out of a plastic bag, which I found revolting, so I hope they have fixed this and changed it to typical Hilton...

We stay here any time we are visiting family. This latest time was for our baby shower. After a drive from Arizona I will say, we have always come to a pretty clean and nice room. The black out curtains are awesome and block out a lot of light which is great for sleep.

For our last stay there, a little over a week ago, we had booked a handicap accessible room months in advance. When we saw the option to check in on the app we noticed that the room we got was not accessible. We called and they fixed it for us right away. (The staff are always really nice.)

We got there and I immediately noticed some of the stuff in the room did not make sense for accessibility. I use a wheelchair and could not use the bathroom mirror sitting in my wheelchair. I had to stand to do my hair and it took a long time since I had to keep taking breaks. The hand held shower head was helpful, but the wall mount it hangs on was somewhat high and was a little hard to work with. I also had to ask the front desk for a shower chair, the site makes it looks like the room just comes with the chair...when I did get to use it, I sat tilted at an angle because the chair didn't fit in the tub right.

My only other issue was we had to be placed in a room that was "joined" by another room of people we did not know. The door locked so it's not like they could come in, but we heard EVERYTHING. There was a kid playing with a ball on the shared wall for hours until late and then screaming for the next few hours until they fell asleep, around 11pm. (I'm assuming) because their ball was taken away. This isn't the hotels fault, but the fact that we could hear it so clearly was very difficult since we couldn't sleep and our baby shower was the next day.

Still coming back but we might need to see if there's an option for a no barrier room, so it's easier for...