In-N-Out Burger — Restaurant in Azusa

Awful experience I rarely leave reviews for restaurants, but this experience was so shocking that I felt compelled to share it. It was an experience I’ll never forget for all the wrong reasons.

I was waiting in the drive-thru line, when a young male employee with a tablet approached my car, made eye contact, and motioned for me to wait. He then proceeded to take orders from the adjacent line, serving several cars before walking back to the store without ever coming back to take my order. Despite my car being clearly visible and my window down, he deliberately ignored me and walked right past my car as if I wasn’t there.

I was completely ignored when I moved to the speaker to place my order. I called out multiple times with no response. When I was forced to move forward to avoid blocking the line, the speaker immediately activated to take the next car's order. This was an intentional act of discrimination.

At the pickup window, the mistreatment continued. Several employees came to the window, made eye contact with me, and continued their tasks without acknowledging me. It wasn’t until I raised my voice and said, "Excuse me," that someone finally addressed me.

This is not an isolated incident that can be chalked up to a busy day or an oversight. This wasn’t just poor service; it was blatant discrimination. I’ve never experienced such disregard at any In-N-Out before.

I will not be returning to this store and will be escalating this issue to In-N-Out’s headquarters. After a long day, no customer should have to endure such humiliating treatment just to buy a burger. This location is completely failing its customers. This kind of disgusting treatment makes people seriously reconsider whether they want to support your business in any way, potentially driving them away...

Hi! I’m not usually the one to write reviews, but I had such a bad experience that I feel like I should write a review. I was completely debating on writing this review because it happened a month ago, but I knew I had to. The line was absolutely horrendous. I’m a SoCal native so I know that the line can get crazy long but this line was absolutely ridiculous, but my kids really wanted it so I stayed in line. When we finally got up to the front, I placed my order with a wonderful young man who I could not praise enough. I really wish I could remember his name, but unfortunately I can not. He did have dark hair, was very polite, and friendly. He was a little more on the smaller side. He repeated my order back to me and everything was perfect. I got up to the front and I received my food. I usually never check my food, but something just told me to check the order. One of my burgers was missing tomatoes. I spoke to one of the people about the wrong order. I’m assuming it was their manager. I read his nametag and it said “Mark.” He looked a little unkept and was pretty condescending when I explained the situation to him. He remade my order, but kind of rudely threw the bag at me. I did not want to fight because I figured they were having a rough go at it because of how busy it was. When we got home and I was explaining the situation to my husband, one of my babies told me a crazy detail. My son who is 13 and is pretty trustworthy said that when we were pulling away he thinks he saw the manager pull tomatoes from out the trash can to put on burgers. I think that is absolutely crazy and you guys should definitely reconsider coming to...

Stars do not go towards food, because it was great In N Out food as usual. However they do go towards this being the strangest In N Out I've ever been to. First we pulled off the 210 and were facing a death run of a left hand turn with no turn lane, no turn arrow just wait to you thought it was clear and pull across 2 lanes. After safely making into the parking lot we realize there is no way to get to the end of the drive through line as there is no wrap around through the parking lot. You have to be going North on Azuza Ave to be able to get into drive through line. No biggie I'll walk up to the outside order window. This location has a two lane drive through one on three right side of food prep and one on the left side of food prep building, no dine in possible, and then it has an additional connected building that is used as the food storage. So workers are passing ingredients from one building to the other through the walk up order window. As for the drive through great if your in the right hand lane as you can drive up pay, get your food and be gone if your the only person in the car. Left lane well make sure you can do yoga through your car cause you'll have to lean over your passenger seat to process payment, receive food, and struggle to hear what the (very nice by the way) young man was saying. Finally our number is called and even though it's the strangest location setting I've been to, staff was still trained the In N Out way and the food was perfect. Which after all is all that really...