Courtyard by Marriott Los Angeles Baldwin Park — Hotel in Baldwin Park

I just checked out of this Marriott yesterday. I have always liked Marriotts but feel incredibly disappointed with my stay here. The first night we went to go to sleep, I pulled the covers back and there were disgusting stains on the sheets that looked like dried blood. I called down to the front desk and they sent someone up with sheets and handed them to me to put on myself. Granted, it was midnight, but I’ve never had to change my own sheets at a hotel before. When we pulled the sheets off, we realized there was also a same-colored (smaller) stain on the mattress pad! Gross - this means to me that the sheets weren’t changed!

I spoke to a manager the next morning and he offered a different room, but since we had unpacked all of our stuff I asked if they could replace all of our bedding including the mattress pad. They made it sound like it was no problem. We got back to the hotel that night and I checked the mattress pad and it hadn’t been replaced. So we had to call down again and were finally able to get it replaced. I tried to speak with a manager about this for 3 days in a row and every time the front desk said they’d have someone call me, which never happened. I’m not one to complain (unless I have a very horrible meal out, but even then sometimes I won’t say anything), but I felt this needed to be shared.

Additionally we were told upon check in that if we parked in the gated area, we should scan our room card it and it will charge $6 a night. So, based on that, we tried every night to park in the limited parking outside the gate. We would even wait out an available parking spot. Upon check out, we were charged for parking for every day and were told that if we have a car on their property we get charged. I will say that upon writing the manager, we were refunded for the parking. But as for the sheets, the discount was negligible and seems incredibly inadequate given that our situation wasn’t resolved immediately and there was never any effort to get in touch with us over three days. Not to mention the fact that our room appeared to have DIRTY sheets. That’s disgusting and unacceptable when you are literally paying a lot of money to sleep somewhere. We have stayed at Baldwin Park before, but...

We used to love coming to this Marriott, every time we came down to LA, we'd stay at this Marriott. My husband is a gold member but our last visit consisted of bad plumbing and bed bugs. Do Not Stay Here!!! I repeat. Do Not Stay Here!! We did a late check in and arrived at the hotel around close to midnight on Friday, April 5. We got checked in and was given room 522. Once reaching the room, I went to use the bathroom and notice a small pool of water under the sink. We called down to the front desk and they sent up someone to investigate. The maintenance guy determined it was not from the sink but from the toilet. He wiped it up and just said call down in the morning and they can send someone to look at the plumbing. It was late and was told there was no other rooms available. After the maintenance guy left, I returned to the bathroom only to find a live bed bug crawling on the walls. My husband called down to front desk again, caught the bed bug in a cup and we packed up our things. The manager came up with the maintenance guy again to investigate, once they found that it was indeed a bed bug, They gave us another room real quick, and it was a suite... after being told there were no other rooms available. We're gold members, we didn't care what type of room it was... we were up until 3am looking through the room to make sure there were no other bed bugs just so we could somewhat sleep... I just spent the week trying to contact Marriott's customer service.... I called the Monday, April 8, when we returned home, spoke to Chris and he told me it would take 48 hours for a response... 48 hours rolls around, still no response, I call back, spoke to Brooklyn on April 10th, who then said it's suppose to take 3-5 business days for a response... still no response. Today, i call back and spoke with Donna, who was finally able to contact the manager of this location and they were only willing to give us back half our points that we used. Honestly, save yourself the trouble and give yourself piece of mind... stay...

I travel a lot, and Bonvoy is my preferred Hotel program. I traveled during the pandemic, and got used to poor or missing services, breakfast in a paper bag, short staffing, housekeeping issues, and more. ||This hotel is, by far, the worst property I have ever stayed in. And I think the honors belong squarely with the General Manager, Mr. Zamora. He has no business in the service industry.||I needed a room for one night, on a Tuesday. Baldwin Park is not a garden spot to begin with, but I booked the room for myself and a guest because it was inexpensive. Platinum Elite benefits say that a room upgrade will be provided "subject to availability". What I didn't know was that "availability" is a subjective term.||The GM handled checkin. I provided my license and credit card before I was asked, but then had to produce my AAA card too, as Mr. Zamora is the only person who has ever asked for that before. I entered the number when I booked the room, but nothing gets past this genius.||When I asked about a room upgrade, I was told that none were available. I told him that was unusual. He told me that there are eight suites in the hotel, but that none of them were available. I thought it was strange that all eight suites were booked on a Tuesday night in Baldwin Park, and he said that they were a business hotel. In any event, a quick search of the Bonvoy app revealed that several of the suites I asked about were available to book. I brought that to Mr. Zamora's attention, and he said that they were only available for full price, and that he wanted to keep them for that purpose. On a Tuesday night, at 6:00pm.||The room I got was ok. Dated, but sufficient. The television didn't work. I will never be back. I'd rather sleep in the car than deal with the guy who's tasked with running that business.||I've read similar reviews of this property on the Marriott website, and I wonder why Mr. Zamora is still employed. I've written...