Funeraria del Angel West Covina — Local services in West Covina

I am giving a 5 star because its the most we can give, but the entire team at Funeraria del Angel in West Covina exceeded my expectations.  This is kind of tough for me knowing that this rating is for the loss of a very special person in my life.  From the very beginning I really did not know what to expect.  I had purchased a package when my mother was at the end of her life and when we picked the items that were in front of me I was not sure how it all would pan out.  The day came and I made the appointment with the representative and from the very beginning, Melanie Gonzalez held my hand throughout each step of the way.  I can tell you I was not in my body and going through it felt foreign to what I was used to.  First time doing this and being my sweet mother.  She kept telling me that she was there for me and my family.  But I have to state also that everyone there had such empathy and stated that they were here to assist us.

I would recommend this company based on my experience, but I'm not the only one that feels this way.  True professionals, Tania, Isidro, Eddie and sorry if I forget the rest but they all were awesome.  I think that from all the ratings I have done in the past, this is the one that I feel everyone needs to know about, because it's when you are down, vulnerable, doubtful and you want everything to go well.  I had my angels help me, and when it was all over I knew I did the best.  Hope that anyone who is in this place of their life knows that my prayers are with you.   God bless and enjoy every moment with...

The representative that helped us was very professional. He did not pressure us to spend more than we could afford. He was compassionate and helpful. Thank Isidro. However, our loved one did not look his best; it did NOT look like him AT ALL and they placed his hands in a weird position, instead of one on top of the other as is the norm, they tired to put his finger intertwined and it looked weird. It was so bad we had to cover his hands with a hat and cover his face with sun glasses. The only saving grace was he always wore sun glasses. Also his tummy was sunk-in ... they could have filled it in so he looked normal. It was BAD. I had never seen such a bad job as this one. Of course there was nothing they could do. The attendant assigned us did not help us at all. We had to track him down if we wanted something done. He needs more training. When we got there for the viewing, the cans were full of trash and we had to ask several times for them to empty the trash. My friend bought us 2 large flower arrangements and they did NOT place them in the room during the service. And when we asked where they were, we were told they could not put them in the room. Lazy in my opinion. They said they would put them at the funeral, but I didn't see them; one was a cross so it would have been easy to spot. I would NOT...

We were very happy with Funeraria Del Angel West Covina and had a very high review for my dad's funeral back in July 2018. That was why we chose Funeraria again for my mom's this year, but this time we were so disappointed with the service. They forgot to place the flowers, which we had paid $395 for the cascade. Outside of the patio where the two tables were set up for guests to sign in with trash, emptied plastic/ paper cups and lids everywhere, paper cup holders, straws, cups by the trash can which was full of trash. Small trash bins inside of the chapel also were full. We were very disappointed for such a bad service this time for our mother's funeral and felt so embarrassed for hosting our guests/ family members who came from France, Seattle, San Jose and Arizona and felt disrespectful towards my...