Hampton Inn Bangor — Hotel in Bangor

"I could give you another room, but I'd have to charge you triple."

That is what Timothy at the front desk just told me!

I am in shock at the poor service I just received, and so was the guest that was standing behind me who as she saw me on the elevator, said, "That's lousy they would not move you to another room after you complained of an odor. Now you have to stay in a (XXXXX) room."

Here is what happened.

Using my digital key, I checked in a little before 6:00 PM. Probably like 5:45.

I stayed from 10/15/22 - 10/16/22. As soon as I walked into room 326 using my digital key, I smelled a strong musty odor.

I am a lifetime titanium member with Marriott (over 1100 stays) and a Gold, soon-to-be Diamond member with Hilton.

I have also worked at the front desk at a Hilton Garden Inn and been a Sales Manager at a Hampton Inn and gone through Hilton University training.

If a guest ever complained that their room smelled, we were trained and empowered to make it right.

Timothy at the front desk was either untrained, not empowered, or worse, he simply did not care.

He did not say they had no rooms to move me to. He said he had other rooms, but would have to “charge me triple” to move me. The non-smelly rooms must cost more. Clearly his focus is money not guest satisfaction.

Here is how the conversation with Timothy went:

“If I changed your room, I’d have to triple your price.” - Timothy “That’s ridiculous, I will literally take ANY other room. What type of rooms do you have that you could put me in that don’t smell” – Me "It’s a king and it would be triple the price." - Timothy Then he told me there was nothing he could do, so I walked away and started typing this review. I asked for his name and told him I was going to complain. He never tried once to inspect the room or do anything to resolve my issue.

This is peak week for the leaves changing at Arcadia National Park and the area is very busy. Why would they have a front desk agent working by themselves that was not empowered, trained, or the slightest bit empathetic to a guest having a problem with their room? When I went to the desk, he was not there, I heard him talking on the phone. I had to say "excuse me" to get him to go to the desk.

I was a Hilton employee for two years. We occasionally would have to use a di-ionizer to get a really bad smell out of a room. The room would have to be put out of order for a day, and you would lose a day’s revenue if you were sold out. But it was always done when needed.

You can use your imagination as to what causes a hotel room to get to that point. I will not go into specifics, but it's usually pretty gross. Guests do weird things in rooms.

I have no options. The next closest Hilton (a Garden Inn) is almost an hour away and I am pretty sure it is sold out. In retrospect, I would rather have stayed there and driven the 40 minutes each way to and from Arcadia National Park I paid a lot for this room - 40,000 Hilton points AND $90.

When I called Timothy TWICE to complain about the MUSTY ODOR in the room, he could not hear me and hung up both times. No follow-up.

He never called back or came up to the room to see if there was anything wrong or if he could assist me with anything. So I went to him.

I hate complaining and rarely do. Check my reviews.

I left Philadelphia at 4:00 AM to be able to photograph today and will be up at 5:00 AM tomorrow to photograph the sunrise. splurged on this location to save on the wear and tear of a busy travel schedule. Honestly, I am shocked at the poor...

The worst, hardest hotel mattress literally ever experienced - no exaggeration. Mattresses seem to be from the 1990s. Literal SPRINGS sticking into my back!! I've stayed in many Hampton Inns and the beds are usually wonderful. I'm so disappointed I wish checked out but who knows? maybe all Bangor Maine's highest rated hotels are like this? Are the reviews fake? Tomorrow I have a 6am meeting and I won't be well-rested. People drunk in the hallways crumpled on the floor. I had to move the huge TV console to unplug the the refrigerator, which was as loud as an jet taking off. And outside my window (tho I was on the 3rd floor) was a giant generator that ran all night. Enormously disappointed. And this was not cheap--it was $200 with taxes etc. When I got there I lay on the bed to surf the web to find a restaurant and--literally--in 10 minutes ended up with a back ache. And I don't usually get back aches. Even the pillows were either hard or squooshy and weird -- and seems quite "well-used," which is gross. The room overall was kind of disheveled, the bedskirts in disarray and wrinkled, pulled back or hasstily thrown on. The carpet seems old, the color scheme is weird, like orange and brown with ornate patterns. I cannot believe (1) this is the highest rated hotel in Bangor and (2) this is actually a Hampton Inn. The staff is very nice and very helpful. And if this room was nice I probably would not mention the following BUT----the first room I got smelled, I initially thought, of dog---but realized as I passed a certain area on the rug it was VOMIT. The staff immediately switched my room. They were professional, efficient, and pleasant. Positives: the view is very nice--natural, woods and trees, no buildings. It is quiet. The room lighting is good. The room is generally clean. Otherwise....dang. I'm kind...

I’ve stayed here a couple times here and there on business, I have a corporate rate that I am ‘supposed’ to use at a Marriott hotel in Bangor but if I see the Hampton Inn close to my rate, I stay here.

Some may find the room outdated, I kind of just scratch my head at the color choices, but they’re always very clean and the beds are very comfortable. This is minor but there’s no place to put all the ‘stuff’ I never use in a hotel, so it’s mildly annoying for me to have to move the ice bucket, coffee, etc off the desk so I can use it (this is more comical to me because I know how obsessed other guests are with these amenities).

I really like the breakfast and it’s how I get away with staying here, my company’s ’preferred’ hotel in the area has breakfast that is inedible so I end up expensing breakfast. I don’t need to do that hear and my one critique for breakfast would be to offer bulk creamer again and not only those gross wasteful portion packets.

There’s also a great restaurant, Irish pub themed, across the parking lot in their sister hotel that is a great place for dinner after a long day at work so you don’t have to go back out.

If I could stay here all the time, I would, but unfortunately there are some high level jerks that really make corporate travel difficult that cause this hotel to not even be able to offer me a discount beyond ~7% chain-wide discount I have, but if you’re in the area for business and the price fits what you need this is a great...