The Landon Bay Harbor- Miami Beach — Hotel in Bay Harbor Islands

Attention, attention! I would never recommend this hotel!

As my colleague already mentioned, we were traveling with a group and were treated very poorly. Some rooms were not available, supposedly not in the system, but after reading all the comments, it seems this is common practice at this hotel. Some rooms had no Wi-Fi, we found cockroaches in some rooms, and others appeared to be infested with mold. Our clients were treated rudely by the receptionist, Claire. She yelled at them, raised her voice very loudly, stood up, and leaned over the counter, which we found very threatening. Not to mention the bad words she used – quite an extensive vocabulary! Despite repeated requests to stop and call the manager, she continued. We were repeatedly denied a conversation with the manager or access to a complaint book. Let's not discuss our reaction of calling the police, but rather the reasons WHY we had to do it. You cannot comment on this because, as the manager or owner of the hotel, you were not present and therefore cannot judge objectively. You were never available or reachable at any time. Claire, as the receptionist, cannot and should not decline someone a room that we paid for in advance, and you were not there.

You are a guesthouse that benefits from hosting guests from all over the world with various requests. If you truly care about comments "to grow as a business," please take our complaint seriously and do not let the entire group (56 people) have to leave individual reviews. An employee eating fries and watching Netflix during work hours is not something to be proud of. But I have to mention that the lady who checked us in was very friendly and polite.

Since we received all our deposits back, even though Claire threw the envelopes over the counter, which was again very rude, I assume that our group did not cause any damage to your property. Is that correct?

One thing we all agree on is that Miami remains a popular destination for our groups, but we will definitely avoid your hotel and find better hotels with friendly staff, as we have done in the past.

After over 1,000 groups and 80 countries we have visited, your hotel was the worst experience we have ever had.

This hotel...

I had the pleasure of staying at this wonderful hotel, which is conveniently situated amidst high-end shops and trendy eateries. The entire atmosphere exudes relaxation, with palm trees providing shade and a sense of tranquility. Just a short 12-minute walk away is the breathtaking Bal Harbour Beach, offering a perfect spot to unwind and soak up the sun. For adventure seekers, Oleta River State Park, renowned for biking and boating activities, is a mere 5 miles away. And if you're arriving by plane, you'll be pleased to know that Miami International Airport is just 14 miles from this gem of a hotel.

Let's talk about the highlights, shall we? First off, the rooms are warm and inviting, giving off a cozy vibe. I loved the ceiling fans and wood shutters, which added a touch of charm. Plus, they had all the modern amenities I could ask for, including free Wi-Fi, a flat-screen TV, and a Keurig coffeemaker. It's the little things that make a difference, right?

Now, let's address a couple of drawbacks. I did wish there were more dining options available on-site. There was only one upscale steakhouse, which was great, but having some variety would have been nice. Additionally, I was surprised to find that there was no fitness center. As someone who enjoys staying active, I would have appreciated having a workout facility at the hotel. Lastly, some rooms could use better soundproofing, especially outside of the doors. The liveliness of the surroundings could be a bit noisy at times.

In conclusion, my stay at this hotel was a memorable one. The cozy rooms, along with the complimentary perks like continental breakfast and daily happy hours, made my experience all the more enjoyable. While the limited dining options and absence of a fitness center were slight disappointments, the hotel's prime location and charming ambiance made up for it. I would highly recommend this place for anyone looking for a relaxing beach getaway or a convenient...

I really wish I could give this hotel a high rating, as it could be a great place. You can tell that the staff cares, but the place really needs a true overhaul. I'll start with the positives: The price, the staff and the location. The front desk staff is very nice and guests seemed to enjoy the free wine at happy hour. It is a boutique hotel, so I wasn't expecting too much, but I at least thought it would be quaint. There were several small things that were a disappointment, but I'm going to post only the things that I think would be helpful to people deciding whether to stay here. Because it is a small hotel, there is typically one person at the desk. Thats fine if you arent in a rush and they seemed to care about helping all of the guests. Once checked in, we headed to our room on the first floor. Importantly, for some, there is no elevator to the second floor, which isn't a big deal, but worth noting. Immediately, we were overwhelmed with the smell of cleaning products, to the point of having a hard time breathing. The smell was throughout the whole hotel and even worse in the room. We had to leave a window open, turn the fan up and leave the room for several hours. Also, the walk to the room was depressing. You can feel the holes under the carpet and the carpet is old and dank. It is hard to say if the cleaning product smell is designed to cover up the smell of mold, but it feels that way, and it's uncomfortable. The room was cleaned, but it felt like the hallway, dank. The floor in the bathroom seemed slippery and the bathroom felt firty, but probably because the sink was too old. The carpet in the room matched that in the hallway. The rooms are small, but decent. There isn't enough outlets, none by the beds or side tables. The bed is comfortable, but the furniture is dirty. I think that's enough to give someone an idea of our experience. I'm not saying don't stay here, but just know...