Mattress Firm Bergenfield — Hotel in Bergenfield

I’ve been in this store twice in the last few months. I first went there to look at a pillow my sister and her boyfriend recently purchased. Bought the pillow and have noticed a huge difference from my old pillow. I went in today to purchase a box spring. The store is very clean. The employees are very nice when you enter the store. Suggestions were given and overall in the end I still got what I came in for and at a very reasonable price. Overall it’s a very nice store and would highly recommend. This is now my 3rd time in this store and it’s a very nice place to purchase a pillow or box spring. Highly recommended. Very welcoming and helpful. This past week I needed a new mattress. My father passed away and the warranty was under his name and I kept his mattress after he passed. There was a dip/defect in the mattress and I recently had to go and needed help uploading the pictures to the website for the warranty company and then once I got approved for the new mattress I had to go and test out a few different kinds before making my selection. The store associate who helped me was Kayla. She was amazing on the phone and in the store. She made a very difficult and stressful task easy and simple with all the steps. This mattress firm in Bergenfield, NJ is a very nice and clean store and has great sales associates...

I recently had the pleasure of working with Kayla, an exceptional salesperson, when I purchased a Posturepedic Hybrid Norman in queen size. From the moment I walked into the store, Kayla greeted me with a warm and professional attitude. She listened attentively to my needs and guided me through the various mattress options without ever feeling pushy or overbearing.

What truly set Kayla apart was her deep product knowledge. She explained the benefits of the Posturepedic Hybrid Norman in detail, helping me understand how it would improve my sleep and overall comfort. She was patient with all my questions and offered honest, thoughtful recommendations based on my preferences and lifestyle.

Kayla also made the entire purchasing process smooth and hassle-free. She took the time to ensure I understood the warranty, delivery process, and any promotional deals available. Thanks to her expertise and care, I left the store feeling confident in my purchase.

If you're looking for someone who is genuinely invested in helping you find the right product, I can't recommend Kayla enough. She made what could have been a stressful decision into an...

The entire purchasing and installation process was flawless. My sales rep, Abdu, assessed my needs and explained all the various mattress selections available to meet those needs. My husband recently had back surgery and he wasn’t comfortable sleeping at night. Abdu suggested an adjustable frame and, after trying the frames, I was impressed with its comfort.

Before “signing on the dotted line”, Abdu explained the payment options available to me to me as well as the warranty options.

The scheduling process was extremely easy and I scheduled delivery for two days later. I received a call the night before the delivery giving me my delivery window. I received phone calls and text messages on the day of my delivery keeping me appraised of my delivery time. (There’s a delivery app online and you can even follow the progress of your delivery truck!)

The delivery personnel were extremely professional and used shoe covers so as to not track dirt into the house. The entire delivery process from beginning to end only two 30 minutes and we are thrilled with our new mattress.

Thank you to Mattress Firm, Abdu and my...