Brownstone Diner & Pancake Company — Restaurant in Bergenfield

Ordered toast bagel with cream cheese and a side of brown gravy- was brought a nearly burnt cinnamon raisin bagel- waitress said to me you didn't say plain. I said if ordered a pizza would a pizza place randomly give me a sausage pizza? She said we don't have any plain only seeds, I said ok but you didnt offer me that you just brought me cinnamon raisin and says talk to manager. So, I did. His response was so send it back. I just turned and went back to my seat with my elderly mother. a few minutes later, waitress shows up with a plain bagel! I took one bite and it was doughy and not cooked. I get up to pay the bill and ask if I use a debit card (i had cash in my pocket) do I get charged the 3% because its illegal to charge on a debit, I am told no- I pay the bill get the receipt and boom 3% charge on it- I point it out to manager and I'm told to get out and not come back. Another man (who was sitting with manager) follows me out and asks me to explain, he has a retail business, and he isn't aware of it am I sure- I told him to look it up himself. The charge was only 64 cents and certainly I wasn't looking for the 64 cents, and as bad as the experience was, I still gave a 15% tip (normally in a diner I tip $10 minimum) because someone's still working and relying on a tip. Awful experience and I was the one kicked out (though the guy who followed me out offered me to come back for dinner on the house) because how dare I just not eat what I am brought. Also, another patron who walked out 2 minutes before me stopped as he walked by and said, it isn't you man, that was unbelievable. So, buyer beware and if you are using a debit card, dont let them charge you the...

I have ordered and taken out pancakes from here on several occasions and loved it. So we decided to give dine-in a try. I must say I regretted the decision within 5 minutes of entering. I have never seen such an unprofessional and rude waitress in my life. She was visibly irritated and gave us such an attitude while taking our order. She didn’t even listen to us and kept rushing us. She brought the wrong drink and when we tried to call her over to correct it, she tried to ignore us. And then she came over after a long time, took the drink and gave us the one we had ordered. Not even an apology was made. The whole time she gave us an attitude as if she was feeding us for free. She was slamming plates and cups on our table. Not once did she come over and ask if everything was ok or if we needed anything. But there were one or 2 tables she was so nice to. Even though the food tasted good, my family was completely disappointed. And I was disappointed that I had brought them to such a terrible place that wasn’t even worth it. And on top of all this terrible customer service, she was forcing me to pay a hefty tip. There’s no need for me to pay a huge tip when I was far below satisfied with the service there. She was shaming us for not leaving the tip she wanted. And the guy at the front was also standing by her side and talking about us behind our backs. It was really disgusting and I will never step foot it into this place again. Learn...

To say I’m disappointed would be an understatement. Went here once before and received a nasty attitude from our waitress for showing up 70 minutes before close, (ended up only taking 45 minutes and left sooner than people who were already there). Gave this place the benefit of doubt considering maybe she was having a bad day and the food wasn’t bad. After today, I will not return and DO NOT RECOMMEND GOING HERE. Went with my partner and little sister. I ordered the drinks for the table exactly as mentioned: 3 waters & a mudslide for me. I was in the middle of telling the waitress (same person from our first ever visit here) we were ready to order our food as well, but she ran off in the middle of me talking (once again gave benefit of doubt thinking she wanted to put the drinks in really quick). She comes back with 3 waters and 3 mudslides. We never once were carded. She placed the mudslides infront of all of us, infront of my PRE-TEEN SISTER. I mentioned we did not order 3 and was beyond shocked. I tasted it and confirmed it was indeed with alcohol. She immediately tried stating that I ordered 3 (which I did not), brought back the 2 we did not order and began gossiping with her co-worker about it. I took my sister to the car as my partner spoke with the manager because there’s no way in hell we’d stay after this. This woman should not work here and is a poor representation of this company. She should be fired. DO NOT GO TO...