Mattress Firm Biddeford — Hotel in Biddeford

This was the first time reaching out from the website for help with a mattress, but what a great experience! My husband and I are traveling in an RV to help family in Maine, and we quickly discovered our current camper mattress was not going to cut it for a long term solution. I reached out through the chat feature asking about a mattress I saw online. The next morning I received a text from someone at the store asking for specifications on what I was looking for. We corresponded via text throughout the day, I was working abd didn't have time to go into the store. The representative was able to find us a mattress that fit perfectly within our needs. They gave me the phone number to contact the store to finish the transaction and when I called I connected with Rhonda who is the person I had been texting with! She was incredibly helpful, set us up with a better Matt than the one I was looking at for a great price! We needed the mattress pretty urgently, so Rhonda checked the warehouse and found one locally we could pick up the very next day! She sent a secure link for us to pay online rather than blast my info over the phone (LOVED THIS). She told me to call her on our way to the warehouse and she'd have the mattress ready for us so there will be little wait. We have never bought a mattress this way, but what an incredible customer service experience we had! We're very excited to pick up our mattress and have a great night's sleep we've been longing for for weeks. Huge thanks to Rhonda for all her help, we really felt well taken care of and will definitely purchase our future mattresses from...

Dude WOW this Mattress Firm in particular was THE BEST mattress buying experience that I've ever had. Derek Green made our shopping and purchasing experience so smooth and friendly that we thoroughly enjoyed the process. I (the husband) will go on record any day saying that I think Derek is a fantastic and honest salesman. My wife and I LOVE the bed and the bed frame, and since we bought the bed made to keep Tom Brady the winningest quarterback in the NFL until he's 45, we're really excited about this purchase. In fact, we're writing this review from our new bed, which was delivered and assembled less than 48hrs from our purchase. Derek was extraordinarily professional and helpful, and very courteous and thoughtful. I wish Derek could sell me my next car, but for now, I'll just say that Derek knows mattresses, knows people and interacts well with them, and was the finest salesman that my wife and I have ever encountered. We walked away from Mattress Firm saying that we had just had the best sales experience of our lives, and with a major purchase, no less. Thanks Derek, we're watching Trailer Park Boys from our new bed in zero gravity, and we LOVE it. Yabba Dabba Dooo!!...

I talked with a nice young lady I explained to her that I could not pay for mattress that I was trying to purchase online she said I will take care of you, in 5 minutes you will be able to pay for this mattress and you will be all set, unfortunately, I did not get her name.. ...she was at the Biddeford Maine office, the problem here was , I was trying to purchase a mattress for my RV on line... she said if you give me your email I will give you a link and order you this mattress. So you can pay for it...Unfortunately nothing ever happened. I've heard nothing from this facility at all... and all I'm trying to do is put a new mattress in my RV. So in a few days when I get over this I will purchase a new mattress from another company because somebody will take my money and that will be the end of that, unfortunately these folks have dropped the ball on me. I've never dealt with them before and I'm pretty sure I would never deal with them again, and I'm pretty sure I would tell anybody that I would speak to about purchasing a mattress... don't waste your time!Thank you so much for letting me review this it's unfortunate that I have to leave this, but it is what it...