Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton — Hotel in Boca Raton

Overall a very average stay at the Hilton Waterstone Resort.

Location: location is the biggest downfall to this hotel. We had read some reviews mentioning this but didn’t take them to heart because google maps showed at least 5-7 restaurants within walking distance—don’t be fooled by this! These places are owned by a private hotel who do not let outsiders dine or drink there. The best/closest places from here are 25-30 minute walk, 5 ish minute drive (in Mizner Park). There are no grocery stores, restaurants, convenience stores, anything less than a 25 minute walk away. The other thing is the beach—most of Boca ratons beaches are privately owned by hotels. The hotel is very close to the inlet beach park, however there are no hotels/restaurants on it, which posed a problem for us as we had flew in and had no coolers for food/drink. We ended up ubering to Deerfield beach, which was nicer, but more inconvenient. We did appreciate that the hotel offered beach chairs and towels. We did a lot of ubering to Deerfield, Mizner, and Delray, luckily the Ubers are cheap (10$ ish)

Food/drink: since there was no places in walking distance, we ended up eating at the Seaspray quite a bit, especially for breakfast. The food is nothing to write home about, but it’s good. The wine pours were consistently very small, which was disappointing, but the cocktails were yummy. We didn’t get a chance to try Kasumi, but would have liked to. FYI on sundays and weekdays the bars shut down at 9-9:30.

Hotel: the hotel overall was average. The lobby was very serene. The rooms were average hotels rooms, but most of them to my knowledge had a balcony which is a nice touch, ours had a nice view of the lake and ocean, one of our favorite parts about our stay. We are Hilton honor members and had been under the impression from the website that we would get free breakfast and access to the executive lounge, neither of which were true (there was no executive lounge at all). We did get a 30$/day voucher. The outside furniture was dated and not very clean. They also did power washing of the SeaSpray area at 9:30 am on a Monday, which interrupted the breakfast that morning. They notably did not powerwash the pool area, my feet constantly turned black from even seconds on the ground. The pool area was fine. They definitely did not utilize their space the best, they could add a lot more seating than what they had, the pool area was often full. Something they do not show in the photos is that a very large and loud bridge blocks the view from the pool area. It was nice to see the big boats pass under it, but the noise of the bridge going up was not very relaxing.

Staff: the staff was overall good and nice. Our favorite is George!! He is very helpful...

🚫 A Property in Decline – Needs Accountability, Not Just Apologies||||I have been a loyal Hilton guest for years, including at this very property, but my family’s most recent stay at the Waterstone Resort & Marina, Curio Collection was deeply disappointing — and I feel an obligation to share it here after internal follow-up was ignored.||||Air Conditioning Failures||||5:30 PM – AC failed completely.||||Temporary repair done.||||11:30 PM – AC failed again, no reply from front desk.||||12:30 AM – Called again; told no one was available to fix it until morning.||||Next morning – Still unresolved; we were told to bring all luggage to the lobby and wait until housekeeping released another room.||||This is not an isolated inconvenience. It is a fundamental systems failure with zero proactive recovery.||||Restaurant Experience||||Seated around 10 PM, told “you’ll be taken care of.”||||Surrounded by other diners actively receiving service.||||My wife and daughter sat ignored — no water, no server, no acknowledgment.||||They eventually walked out without being served.||||This is not just a miss — it shows systemic breakdown in attentiveness and guest care.||||Front Desk Service||||Phones answered with “front desk” only, not professional greeting.||||Long holds, poor notes, and dismissive tone.||||My wife and daughter both felt treated like a bother.||||Follow-Up and Accountability||||I originally tried to handle this privately. I escalated through Hilton channels, even copied the brand leadership, but received fragmented emails that dodged the central issues.||||The property’s use of a Gmail account for guest communication raises serious compliance and privacy concerns.||||I was eventually offered 40,000 points. While appreciated, it felt like an attempt to “buy off” the complaint rather than address accountability.||||Most importantly, despite CEO office involvement, I never received a promised follow-up call from the GM.||||At this stage, I believe accountability must be public.||||For Future Guests||||Compare the 5-star reviews to the cluster of recent 1-star reviews (mine included). You will see troubling trends of poor service and follow-up.||||This is not an outlier stay — it reflects deeper cultural and managerial issues.||||Bottom Line||||I remain a loyal Hilton guest overall and will continue to stay with the brand. But this property is failing its guests, failing the Curio brand, and failing Hilton’s standards. Unless there is visible accountability and leadership change, travelers should choose another Hilton property in...

I will grant you that the views from the rooms are nice, but that's about where the good parts of the hotel end.

I booked a room with an ocean view balcony for two nights with my wife. The check-in was easy and the lobby looks fun, so we thought we would have a good stay. From the very moment that we walked into our room, it was clear that this was not the case. While the rooms appeared clean, it was extremely obvious that there is a mold/mildew infestation; almost instantly my wife's allergies began acting up. We immediately went back to the front desk and asked for another room, which we were given. The second room was one floor up from the original. As soon as we walked in, it was the exact same stench of mold and mildew, but this time somewhat masked by an overwhelming amount of air freshener. An allergic coughing fit ensued. Back down to the counter for yet another room, with the exact same results.

In the span of 20 minutes, my wife and I went to three separate rooms, all of which had blindingly obvious mold/mildew issues to anybody who is not completely nose deaf.

We went back to the front desk, again, and were advised that we may need to look at alternate arrangements with another hotel and that we wouldn't be charged. Extremely upset at the terrible condition of the rooms and having to book a stay at another hotel at 11 at night, we did.

I thought that would be the end of it, until a couple days later when I noticed that the refund had not be issued to my credit card. I was charged the full amount though we had not been able to spend any time in the rooms due to their condition. I called the hotel and worked with billing who told me that the front desk had not issued a refund on that night as they said they would.

To their merit, they were pretty good about issuing a refund credit, however I am still working to ensure that I am refunded the full amount of my failed booking at the Waterstone.

I am so deeply disappointed by the Waterstone and how Hilton in general has maintained the facilities. The front desk employee even acknowledged that there are issues and stated that renovations will hopefully begin soon to address it.

This hotel has been anything but a good time and I cannot in any good conscience recommend it to anybody with a nose or even moderate standards unless you have nowhere else to go. The hotel has some significant work that it needs to do if it is ever going to be presentable, and Hilton has certainly dropped the ball in...