Sleep Number — Hotel in Brea

The employee who helped me through my purchase was very attentive, respectful and helpful. He helped me choose the mattress most beneficial to me. The reason for my 4 star rating was the manager. He was very rude to the employee. While the employee was trying to process the purchas he ran through some technical issues. He called for the manager to help him through the technical issues. You could see how irritated and annoyed the manager was. He started to make remarks to the employee about the issues. At one point he exageratedly pointed at the screen so hard that I heard the thump of the protective glass. It made me really uncomfortable and almost made me call off my purchase. I did not do so since the employee, who was super calm and nice to us throughout the whole time, would lose his sale. And he had no reason to do so.

I thought it was very distasteful for a manager to act like this to one of the employee in front of a customer. Makes me wonder how he treats them when there are no customers around. I hope someone at SleepNumber does something about...

After a disastrous experience at a Sleep Number store in another state, where we had to cancel the entire order because the store never placed the order, I called the Brea Store and was so pleased when Erica answered the phone and listened to my tale of woe and totally took charge of the entire situation to make everything right for us. She called me right back to say that they would be able to honor our original order with the original sales price from last August. We went to the store to meet her and thank her for her help, as well as the store manager, Ben, who also went to bat for us with his regional manager. We are so excited to receive our bed in a few weeks (in another state). We highly recommend working with Erica, Ben and the entire Brea store for any needs with Sleep Number. We can't thank...

Even better than we thought! We went in without high hopes, but wanted to make sure we tested all of our options before committing to a new bed. Bill was knowledgeable, not pushy, extremely helpful, and very patient. He answered all of our questions and did not panic when we told him we were leaving to think about it. He gave us all of his info and a quote and let us know he would be there the following morning. After sleeping on it we returned to the store to attempt financing. It was so easy! Within 5 minutes we were approved for 0% for 36 months financing! We set up our delivery date and time and away we went. So easy and hassle free! If you go to Brea...