Good Nite Inn Buena Park Orange County — Hotel in Buena Park

I have been staying here over the last few months and the room itself isn’t too bad for a motel. However, very quickly my family and I realized that the customer service is atrocious. We were regularly treated like they didn’t want us there. Mind you, we are very quiet guests who keep to themselves and only stay a night or a couple a time. We do our part in being good guests and so it was very confusing that anytime we communicated with the front desk they were rude. Most recently, we reached the point where we could no longer ignore how poorly we are treated. In particular the assistant manager,Lydia, is extremely condescending and outright disrespectful for no reason. She tries to justify her disgusting behavior by pretending that you’re the problem while you’re trying to communicate. There was a recurring issue where we would check in late and we would ask the front desk for a late check out. They would kindly approve it and let us know we could check out at noon. However, the next morning we would have housekeeping knocking before noon almost every time. Even worse sometimes Lydia would call the room to express it was past check out time in a rude tone. We never complained and tried to be cool about it. This last time was the last straw because on Sunday, April 27th, not only did a housekeeper straight up walk into the room after only knocking once, but once again Lydia called to say that it was past check out, to which I explained we were still there because we were approved for late check out. Lydia became annoyed and snarkily replied that it wasn’t noted down. I explained that I don’t understand how that’s my fault. She then rudely replied that she didn’t say it was. So I don’t understand what I’m supposed to reply to that however her tone and volume were way out of line. At no point did she apologize, and when I tried to say that we had even explained this to housekeeping when they walked in she interrupted me to say that was a different department and we need to call them. Now, why would I think to call the front desk about late checkout when we set that up the night before? I went over to the front desk which I’ve never felt the need to do, but I wanted to talk to Lydia to let her know she mishandled the conversation. I tried to have a civil conversation with her but it seems she’s too far gone and possibly narcissistic. She made false claims that we make “late” payments. What she meant was that when we extend we make sure to go before our check out time, however since they keep forgetting to note the late check out down, she is under the impression we are doing so “late” if we don’t extend by 11. It is ridiculous to try to paint someone as a bad customer merely because the staff keeps dropping the ball. It is clear, they are not communicating properly and that this motel is not being managed properly. Additionally rather than apologizing, Lydia stated she would “reprimand” her staff, but did not change her attitude and continued to be rude, raise her voice and argue. Her staff does not need to be reprimanded, as they are not kids. They need better management that implements tools for more efficient communication. I myself have worked in hospitality for half a decade as multiple roles, including assistant manager as well. During my time in the industry, I have never encountered someone so rude, disrespectful and outright careless. What Lydia needs to understand is that you can’t treat people poorly just because you don’t like your job. You need to implement customer service skills and avoid acting on your emotions. Lydia take accountability for her actions and stop treating customers poorly. I encourage the general manager to review footage from that morning around 11:15am to see how confidently she mishandles situations. I think the motel would do better if customers were not being treated like crap. If at any point you have to communicate with the front desk during your stay I highly recommend not staying here. I will no longer be staying here, I’d rather drive further out than see or hear...

I have been staying here over the last few months and the room itself isn’t too bad for a motel. However, very quickly my family and I realized that the customer service is atrocious. We were regularly treated like they didn’t want us there. Mind you, we are very quiet guests who keep to themselves and only stay a night or a couple a time. We do our part in being good guests and so it was very confusing that anytime we communicated with the front desk they were rude. Most recently, we reached the point where we could no longer ignore how poorly we are treated. In particular the assistant manager,Lydia, is extremely condescending and outright disrespectful for no reason. She tries to justify her disgusting behavior by pretending that you’re the problem while you’re trying to communicate. There was a recurring issue where we would check in late and we would ask the front desk for a late check out. They would kindly approve it and let us know we could check out at noon. However, the next morning we would have housekeeping knocking before noon almost every time. Even worse sometimes Lydia would call the room to express it was past check out time in a rude tone. We never complained and tried to be cool about it. This last time was the last straw because on Sunday, April 27th, not only did a housekeeper straight up walk into the room after only knocking once, but once again Lydia called to say that it was past check out, to which I explained we were still there because we were approved for late check out. Lydia became annoyed and snarkily replied that it wasn’t noted down. I explained that I don’t understand how that’s my fault. She then rudely replied that she didn’t say it was. So I don’t understand what I’m supposed to reply to that however her tone and volume were way out of line. At no point did she apologize, and when I tried to say that we had even explained this to housekeeping when they walked in she interrupted me to say that was a different department and we need to call them. Now, why would I think to call the front desk about late checkout when we set that up the night before? I went over to the front desk which I’ve never felt the need to do, but I wanted to talk to Lydia to let her know she mishandled the conversation. I tried to have a civil conversation with her but it seems she’s too far gone and possibly narcissistic. She made false claims that we make “late” payments. What she meant was that when we extend we make sure to go before our check out time, however since they keep forgetting to note the late check out down, she is under the impression we are doing so “late” if we don’t extend by 11. It is ridiculous to try to paint someone as a bad customer merely because the staff keeps dropping the ball. It is clear, they are not communicating properly and that this motel is not being managed properly. Additionally rather than apologizing, Lydia stated she would “reprimand” her staff, but did not change her attitude and continued to be rude, raise her voice and argue. Her staff does not need to be reprimanded, as they are not kids. They need better management that implements tools for more efficient communication. I myself have worked in hospitality for half a decade as multiple roles, including assistant manager as well. During my time in the industry, I have never encountered someone so rude, disrespectful and outright careless. What Lydia needs to understand is that you can’t treat people poorly just because you don’t like your job. You need to implement customer service skills and avoid acting on your emotions. Lydia take accountability for her actions and stop treating customers poorly. I encourage the general manager to review footage from that morning around 11:15am to see how confidently she mishandles situations. I think the motel would do better if customers were not being treated like trash.If at any point you have to communicate with the front desk during your stay I highly recommend not staying here. I will no longer stay here, I’d rather drive further out than see or hear...

This hotel is in a great location. Lots of food options within walking distance. Seems to be a decent neighborhood. Aldi and Walmart a short drive away. Very easy freeway access. Right near knottberry farms, easy 15 minute drive from Disney world and the convention center. owners are super nice. However, I do have some complaints. The room was not clean. It reeked of pot smoke when we entered. It was so bad we called the owner up to shown him it's not us. He sprayed some air freshener, but that only took care of the smell until the first shower was taken. The humidity from that reactivated it. The carpet was filthy, stains on the lower bed linens. Crumbs on the carpet. The listing also suggested a coffee pot in the room, and it was instead a one cup coffee maker. For those who travel frequently and rely on coffee pot meal hacks this matters. Also the listing suggested that the "delux double room" which I paid more to have, would include a microwave. No rooms at this hotel have a microwave. There is access to one in the lobby until 9pm. This is not ideal. The toilets in the bathroom are unusually low-seated. This caused some problems for one member of our party since there are also no grab rails to help you up. The hot water in the shower gets extremely hot. If traveling with children, burns are a real possibility, so warn them accordingly! The pool is outdoors and not heated. No hot tub. Beds were extremely uncomfortable. One of my kids slept on the floor on a pile of blankets and was the only one not to complain of terrible back ache the next morning. The phone wasn't even plugged in. No cord to be found. The "free" WiFi is limited, and only 4 devices per room may be connected. It's $5/day for better internet, also Sprint does not have service where the hotel is located, but does at restaurants across the street. Walls are very thin, you will hear every stomp above you, every voice in the hallway, and every outside sound. Overall it was a decent value, and definitely the lowest cost hotel I found in the area, but I would pay more to stay...