Capitola Venetian Hotel — Hotel in Capitola

Spoiler Alert: Dump ||You can stay next door at the Capitola Suites for less money and a better view!!! ||The Venetian Hotel was on my friend's bucket list.||We booked a balcony and paid extra for a view. We had a beautiful view of a building...the ocean was barely visible, considered "partially obstructed." The dissapointment continued for the length of our stay. The kitchen does not come with utensils or cooking pots, but many signs state you can pay extra to rent them. When we went to check out we were told, "Oh, you should have just asked." We did ask for conditioner/shampoo and extra blankets. Which for $430.00 shows lack of respect for the customer. We also had some preventable negative experiences, such as locating the black out blinds and thermostat. On check out, the desk clerk showed us where they were. Parking is available, and you won't need to move your car, but the lot is small. I had to be super careful manuevering my Ford Edge. (A Prius would be fine.) When we took our complaints to the desk clerk, he asked what he could do to make us happy. My friend stated take $100 off a night. He said he needed to talk to management and would get back to me. (That was a month ago) I did call several times and left my name and number. No return call. I understand that businesses need to make money, and I am willing to pay for quality. However, I feel I have been robbed...of money and time. This stay tainted my entire trip.||I hope you read all the reviews and make a better choice...

Spoiler Alert: Dump ||You can stay next door at the Capitola Suites for less money and a better view!!! ||The Venetian Hotel was on my friend's bucket list.||We booked a balcony and paid extra for a view. We had a beautiful view of a building...the ocean was barely visible, considered "partially obstructed." The dissapointment continued for the length of our stay. The kitchen does not come with utensils or cooking pots, but many signs state you can pay extra to rent them. When we went to check out we were told, "Oh, you should have just asked." We did ask for conditioner/shampoo and extra blankets. Which for $430.00 shows lack of respect for the customer. We also had some preventable negative experiences, such as locating the black out blinds and thermostat. On check out, the desk clerk showed us where they were. Parking is available, and you won't need to move your car, but the lot is small. I had to be super careful manuevering my Ford Edge. (A Prius would be fine.) When we took our complaints to the desk clerk, he asked what he could do to make us happy. My friend stated take $100 off a night. He said he needed to talk to management and would get back to me. (That was a month ago) I did call several times and left my name and number. No return call. I understand that businesses need to make money, and I am willing to pay for quality. However, I feel I have been robbed...of money and time. This stay tainted my entire trip.||I hope you read all the reviews and make a better choice...

Spoiler Alert: Dump You can stay next door at the Capitola Suites for less money and a better view!!! The Venetian Hotel was on my friend's bucket list. We booked a balcony and paid extra for a view. We had a beautiful view of a building...the ocean was barely visible, considered "partially obstructed." The dissapointment continued for the length of our stay. The kitchen does not come with utensils or cooking pots, but many signs state you can pay extra to rent them. When we went to check out we were told, "Oh, you should have just asked." We did ask for conditioner/shampoo and extra blankets. Which for $430.00 shows lack of respect for the customer. We also had some preventable negative experiences, such as locating the black out blinds and thermostat. On check out, the desk clerk showed us where they were. Parking is available, and you won't need to move your car, but the lot is small. I had to be super careful manuevering my Ford Edge. (A Prius would be fine.) When we took our complaints to the desk clerk, he asked what he could do to make us happy. My friend stated take $100 off a night. He said he needed to talk to management and would get back to me. (That was a month ago) I did call several times and left my name and number. No return call. I understand that businesses need to make money, and I am willing to pay for quality. However, I feel I have been robbed...of money and time. This stay tainted my entire trip. I hope you read all the reviews and make a better choice...