Country Inn & Suites by Radisson, Omaha Airport, IA — Hotel in Carter Lake

What to say first.. when we first got to the hotel the receptionist gave us our key and the key wouldn’t work in the door, the receptionist said that it happens with that room. Room 300. As soon as we walked in, we smelled a weird smell that kind of smelled like cigarette smoke or something else, but couldn’t put a finger on it. It was so bad we had to open up the window multiple times throughout our stay. In the middle of the night we had to reopen the windows while we slept. There was some kind of wax under the nightstand that obviously was not cleaned, there was a pillowcase that was also dirty that we had to throw on the floor, you could just tell the room was not in good condition, the bathtub was chipped out and had peeling paint. No hairdryer. That morning I went downstairs to tell her receptionist about the smell and asked to get a new room which she said yes, and she also said that we were probably smelling the exhaust from the pool because the exhaust blows into the building sometimes and not out of the building. She did not offer me a discount or a refund for the night that we had to stay in the room smelling like exhaust. our second room was slightly better than the first. there at least was no exhaust/gas smell coming inside the room. The breakfast was ok except that there was lots of people coming in and out that looked to be on drugs, also a homeless guy standing by the juice, drinking it constantly instead of getting a cup, and sitting down. All staff were constantly outside smoking cigarettes, or on their phones, even the cleaning staff. At one point in time I had went to ask the receptionist if our second room was ready and I had to stand there and wait while she finished texting on her phone. Also witness receptionist and customers getting into an arguing match in front of everyone. Cleaning staff the same- playing on their phones, not even acknowledging us as we walked by. Staff was not polite, friendly, or professional. Our floor smelled of weed, fire extinguisher glass was broken, sharp, glass still inside case, fire extinguisher gone. Pool was the same way. Not clean, dirty towels all over, no towels available to use, paint at bottom of pool was peeling and coming off, some floating in the water while we were swimming and had to get them out ourselves. I didn’t take pictures unfortunately- I wish I would have.

Please please don’t come here,...

We arrived late on a Friday night went straight to bed. In the morning when we got up we went to make coffee the coffee grounds were still in from the person that stayed before us. Then we went into the fridge there is beer and food in that fridge from the person before again made us feel like we were in a filthy room. Went to take a shower no body wash two shampoos one conditioner.

Went down to the front desk ask them if our room had even been cleaned told them about the issues we had and they said they would check if the room had been cleaned never heard back at all. They also said they would have housekeeping come in even though the do not disturb was up we told them it was okay and they would put in body wash in our shower of course that did not happen and the things were never removed from the fridge. I honestly don't know if we slept in a bed that someone else did or not.

We received texts during our state and explain things to people never heard back from anybody they said they check into it but we didn't hear. We checked out around 4:00 or 5:00 on Saturday night did not stay till Sunday and was told that someone would check with the manager and credit our account for the Saturday night stay. Of course we received a bill on Sunday and we're charged for both. We called in the morning on Sunday the lady said she check into it and she'd let us know.

We also were up in room 312 where our daughter stayed and it looked like there's actually blood on the floor. The hotel rooms we're not clean and it was very disturbing and we could not stay there any longer than Saturday when we got back from graduation and moving our granddaughter out of her. We needed a clean place to...

We stayed in room 124.

The first night we stayed, January 11, the fire alarm went off. No notice from management as to the cause.

The morning of January 12 as we walked to breakfast there was a strong smell of cigarette smoke in the hallway.

While we ate the alarm went off two more times. Each time one of the desk workers got on a stool, opened the electrical box and did something to make the alarm shut off. At 3:20am Jan 13 the fire alarm went off again. A few minutes later again. This went on for about an hour until firemen and an EMT were on our floor knocking on the doors to ask if we are ok. Down the hall someone was smoking in their room. EMT said when they opened the bathroom door, smoke billowed out. At this time several hotel guests were standing in the hallway wide awake and frightened. The guest was told if he set the alarms off one more time, they would call the cops to his room. Could not get rest the for the rest of the night after the alarming incident. In the morning I asked for at discount or not to be charged for my night because of the all the disruption all night. I was told “if” anyone asks they can give only 20% discount because we stayed all night! Where were we supposed to go at 4:30am after the fireman left and it was during a blizzard? Management never did say what was going on at anytime. Our count was 20 times the fire alarm was activated. The EMT said they couldn’t believe no one called them. I feel we cannot and will not give a good review because the lack of concern for the hotel guests. We did not receive a 20% for our night. At this point I am asking for a full refund...