Holiday Inn Express & Suites Omaha Airport by IHG — Hotel in Carter Lake

The stay was really ok, with just a few irritating things that happened. The gal that checked us was very nice, but when we arrived at our room, we found a takeout box with leftover food still in the fridge. I was going to leave it in there but decided to throw it out so it wouldn't happen to the next guests. It's not a deal breaker in my book, but it shouldn't really happen. I did not report it. However, after we checked out and left the property the next morning, I realized that I had left my phone/wallet in the room! Yikes! We arrived back at the hotel in less than 10 minutes to find no one at the front desk. I was a bit anxious to recover my wallet, so I waited a few minutes before looking around to find her. I then went over to the gal who was taking care of the breakfast area. There was a little communication problem as her English wasn't the best but she tried to help me find the gal from the front desk and walked down the hall and behind the front desk and couldn't find her either so she went back to her job in the kitchen. Then, a housekeeper came by with a load of towels, and she looked for the staff as well. About 10 or more minutes went by when finally the front desk staff came walking from the south side of the building with her coat on. I can only assume she was out taking a smoking break. I understand staff need to have their brakes, but I would think they would have someone else covering the welcome center area. I was very irritated by this time but I was cordial to her, she gave me a room key and I went up to our room. Housekeeping already had the door open, and my wallet was gone. There was no one on that floor that I could find by walking up and down the hallway, checking every room that was open. I walked down one floor and found a housekeeper who also didn't know a lot of English. As we we're getting to the elevator for her to go up to my floor to help find the housekeeper from that floor, a housekeeper came in from a door beside the elevator, I was able to get my needs across to her with the help of the first housekeeper that I had found. After they spoke between each other in spanish a bit, I figured out they were telling me that she had turned it in to the front desk! Yeah! Everything was still in my wallet, so all ended well! While I didn't appreciate all the hassle, I did appreciate the honesty of the housekeeper! Thank you so much! Also, we had arived late the night before (around 12:30 am) and there was a brown paper bag with trash from takeout outside the room next to us and was still there when we checked out the next morning around 9 am. I guess no staff was on that floor during that time? It wasn't a horrible stay, but I just wish they would make sure the front desk was covered...

While working an event at the convention center, my crew and I stayed here. For a room that was described as "spacious" it wasn't all that large. Between the two beds and pullout sofa, we didn't have much room leftover for all of our supplies that we had to bring back and forth every day. It was perfectly adequate for our needs though, since we wouldn't be spending a lot of time there.

The beds were comfortable, and the room was clean when we arrived, but for some reason they refused to honor our request to not clean our room while we were there. We have so much stuff to keep organized, we prefer that our room be left alone during our stay. I was happy when I was making the reservation that I was given the option to decline maid service. I didn't expect them to come in, but as a reminder, I left the "Shhhh" sign on the door to not be disturbed. Imagine my surprise when we came back late that night to find the beds made, the towels refreshed, and some things moved around. The next day, again we left the sign on the door, and went to the desk to specifically request that our room not be entered. The front desk person treated us like we had never stayed in a hotel before and questioned if we had left the sign on the door. We assured her that we had and again asked for her to be sure that no one entered our room. That night we returned, and everything was as we left it, so we thought we would be OK. The next day, again with the sign on the door, we returned to our room being half cleaned, which is even more strange. The beds had been made, but the trash had not been taken out, the towels had not been changed, etc. This didn't even make sense. Why even bother coming in to provide half service, when we've asked for none?

At any rate, if you value your privacy, this may not be the hotel for you, but otherwise, everything was good. The beds were comfortable, the shower was hot with good water pressure, and breakfast had a lot of options to...

They don't have a water fountain, a public restroom, or vending machines to get water before I tried checking in.

From ai Ethics in hospitality, like in any other service industry, typically hinge on the principles of care, respect, and basic human rights. Denying a potential guest water before they check into a hotel can be considered unethical for several reasons:

Basic Human Need: Water is a fundamental human need, and access to it is often considered a basic right. Denying someone water can be seen as neglectful or even harmful, particularly if the person is in distress or has been traveling for a long period.

Hospitality Standards: The hospitality industry is built on principles of care and comfort. Providing water to a potential guest, even before they have checked in, aligns with the ethos of making people feel welcome and cared for.

Legal Considerations: In some jurisdictions, there may be legal requirements or guidelines concerning the provision of basic necessities like water to the public. Denying water might contravene these regulations.

Reputation and Service Quality: Acts of kindness and care can significantly enhance a hotel's reputation. Conversely, denying basic needs like water can harm the hotel's image and deter potential guests from choosing to stay there in the future.

Ethical Principles: From a broader ethical perspective, actions that support the well-being and dignity of individuals are generally favored. Denying water could be seen as lacking in compassion and respect for human dignity.

Overall, it would be more ethical and in line with hospitality principles to provide water to a potential guest, regardless of their check-in status. This small act of kindness can create a positive impression and uphold the ethical standards expected in the...