Silver Furniture — Hotel in Cicero

PLEASE DO NOT BUY FROM HERE! We purchased a dresser, and the salesman originally said delivery was $80, but since we lived only two blocks away, he reduced it to $40. He even suggested we use his dolly or take it ourselves to save the fee. We ended up transporting it in our own car, as encouraged by him.

When we got it home and opened the box (the dresser comes pre-assembled), we noticed right away that one side wasn’t properly secured and one of the drawers wouldn’t close. Since the salesman had told us the dresser came with a one-year warranty, we weren’t too worried and planned to call the next day.

I called the following morning at 10 a.m. and was told to text pictures to a number. I sent them, but hours went by with no response. I called again at 3 p.m., and the same person admitted he “forgot to reply,” which already felt unprofessional.

Then I was told I would have to bring the dresser back myself to get it fixed. This dresser is large, heavy, and on the second floor of my home — it took two people to carry it upstairs. I asked if someone could come fix it at my home, and was told it would cost $40. Worse, if the technician couldn’t fix it on-site, I would still have to bring it in. I have never heard of such an unreasonable policy. Every other company I’ve dealt with honors warranties by sending service to the customer, especially when the product arrives defective.

The salesman blamed me for picking it up myself, claiming that if they had delivered it and noticed the issue, it would have been repaired for free. That was never explained to me at the time of purchase. If it had been, I would have either inspected the dresser in the store or paid the delivery fee.

In the end, we had to spend our own time fixing the dresser ourselves — something that only took a few minutes but cost this business a loyal customer. Selling a defective item and then trying to charge customers extra under a warranty is dishonest.

Please do better and train your staff to provide clear information and basic courtesy. Common courtesy is free.

Attached pics how it came in, clearly not correctly stapled or nailed in causing front...

I bought a bed set back in March now the frame is broken. I’ve called to talk to Joe who is apparently the only one that can do anything with damages. He wanted pictures I emailed him 3 different times and they don’t seem to receive it. My husband went to the store on his day off which is the weekend and the worker couldn’t do anything because joe is not there. REALLY? You can’t take copies of the pictures or make sure they’re are received through email to show joe? Nope they advised him to go in M-F 11 to 2 to speak to joe directly, but they are not sure if he’ll for sure be there so call. That’s promising! The main sales man pushes and pushes the products and makes promises about if anything is wrong they’ll fix it but yet are making me jump through hoops just for joe to acknowledge there is a damages! I am a returning customer but after this experience I rather just go to the actual Ashely’s store because although there customers service skills aren’t the best whenever there is a problem with their product...

I purchased cabinets from Jay at this store and I am very pleased with the purchase. The cabinets look very nice for a very nice price. Although everything did not come off with a hitch, as with anything, Jay was very accommodating and even came out to my house when I needed to change the schematic. He was passionate about how the cabinets would fit and look in my kitchen, and he helped with the drafting of the design so that I can have a clear idea of how the cabinets should look. There were a few misunderstandings, but Jay worked very hard to ensure that we had what we needed. If you shop here, PLEASE don't allow a bad encounter with an employee get you discouraged. Jay really does take pride in his customers and his reputation, and he will definitely work to find a solution to...