Baymont by Wyndham Clarksville — Hotel in Clarksville

Clean rooms, comfortable bed. The hotel has a continental breakfast but we didn't partake as we had brunch with the newlyweds at Sweet P's on 41A, awesome menu & food. But the best for me was a crazy situation after our check out. A friend and I attended a wedding this past Sat 11/28/20 and stayed overnight at the hotel. I will say that at 3:30pm my room was not ready yet :-( but I was given the room key. I went to the Sango Event Center (awesome venue) to drop off some items I made for the ceremony and came back to the hotel to get dressed to head back for the ceremony. Fast forward to checkout. My friend called me after she got home (about 4 hours later) to say she thought she left her diamond watch, earrings and bracelet in the room and could I call the hotel to see if the maid had turned them in. I told her to take her time and go through her luggage, handbag, and coat again. I remember seeing them on the counter beside the sink that night after we got in from the wedding, and the next morning. She had taken her jewelry off, I had not. I was still in the area but warned her there was a sign posted in the lobby upon check-in that "the hotel is not responsible for items left in the room." I did call the hotel but the front desk staff checked and said that no jewelry was found or turned in from our room. I decided to take a chance and go back to the hotel to search for myself. One of the ladies at the desk gave me a pair of disposable gloves, donned a pair herself, and helped me search through the trash bins trying to find the jewelry. My friend had wrapped it in a tissue to put it in her bag as she was not going to wear it home. I thought that was above and beyond of that staff member to help me. We did not however find the jewelry but, as I got to the traffic light, I called my friend to tell her what had happened. She then proceeded to tell me that she was just about to call me to let me know that she found the jewelry in the tissue, wrapped up in her sleeping cap, in her cosmetic bag that she had already placed back on her bathroom counter at home. We had gotten a little distracted talking while we were waiting to have brunch with the newlyweds, so she didn't remember putting the jewelry away. Let me tell you, I told her she needed an @$# whooping for having me dumpster dive to find her jewelry. But I took the time to write all of this to ask, where else in America would a member of the staff take the time to help a guest dumpster dive to find misplaced jewelry? She was awesome, kudos to her. I plan to stop by this wknd to take her a gift card. But I thought this was an awesome way to acknowledge the dedication of the staff at this establishment. Owner, pay attention to this post and reward her as well. She is the young lady who wore a long blonde wig. So this hotel gets a 5 star rating from me. I would definitely stay here again. Oh I forgot to mention I got my rate from T-Mobile and it beat the rates/discounts offered by all other sources including the hotel itself....

Baymont and possibly Wyndham have lost my business. About a month ago I booked 2 rooms for 2 nights at the 1112 TN-76, Clarksville, TN 37043 location. I'm usually the person that understands and tries to accommodate when a business has issues as we all understand things happen, but I can't let this one go due to issues it caused medically and the impact it had my friends performance. I called the hotel earlier in the day and let them know we would be running late, the women I then spoke with on the phone let me know that would be okay. She said that I just needed to check in by 3 AM. However, once we arrived I found this was half words.

Due to my own medical issues and the broken ankle of another member traveling with us, we took our time. However when we did arrive about 130 AM we were met by an amazing employee, but a terrible manager. When we went to check in, our issues started. When we tried to pay for the room, but we're unable too. I was then told that since we were too late, we had already been charged one one night stay for each room, then we would need to pay still for the 2 nights we wanted to stay. When I said we would not be able to do this. I was told there was nothing that could be done. After the employee tried to do everything he could, I asked to speak with the manger who shot down all of his ideas, and Amanda Davis the hopeful temporary manager was unwilling to do anything to help us. And was even unwilling to speak with me even though they had my money. I take that back, we spoke for a few on speaker phone, she then asked to be taken off. She was also unsure at time when she would be in so we could speak. After also saying, I could see these check in rules online...which you can't. So after almost 2 hours of this, and my exhaustion and pain taking over along with my associates ankle swelling to the point he might not be able to preform the next day we gave in and found the only room in town. Which was too small, had roaches, flys, and negatively impacted the performance of my associates at their performance the next day. They were tired and in pain on what should have been a day of celebration. They spent the day in the hot sun putting in work, but also taking sneak away taking breaks to catch a few moments of rest from the 91 degree weather. They were also so drained and in so much pain by the time it was their turn to preform their 6 song set had to be cut down to 2. And why did all of this happen? Because of the lack of empathy from Amanda Davis. Baymont, Wyndham I hope you pleas reevaluate whom you place in management. The Gentlemen upfront seems to be a better option...

Be careful - when using the filter option o 2 different hotel search sites, choosing price range and PET FRIENDLY, they both brought up this hotel as this 1st pet friendly option. Reviews were good, we were exhausted so I booked our non - refundable room, went to hotel, chatted with host, he asked for my credit card, I said room was already paid for, he said it was for incidentals, like damage or smoking in the room. I wasn't worried about that, then he handed me a paper to sign, pointing out the "incidentals" and it was then I saw that "incidentals" included pets. I said we had 2 dogs with us and I had put that in my filter when searching and they came up as an option, the 1st option. It was then the manager came out and said they were not pet friendly and if I read THEIR policies, I would see it clearly states no pets. Now I don't know how many people read a hotels policies beyond when check out time is and when breakfast is served, but I relied of the search engine doing its job. My mistake. So I asked for a refund, they said they could not give it to me because they didn't have my $$, the website did. They were able to provide me the number for the site and after about 30 mins of trying to get the person to understand that they owed me a refund, of my non refundable charge because their search engine does not filter correctly, I was told my charge would be returned. So buyer beware, lesson learned for us. This disappointing thing was when I found a 2nd website that did the same thing and listed them as pet friendly, the manager said it was the websites issue, the website said its the hotel that enters the info, she seemed to brush it off a bit. I suggested that maybe she could just send off an email informing the higher up that "error" regardless of who's it is, caused a paid customer to be turned away and a loss of business to this chain. Oh well, we spent a horribly uncomfortable, cold night sleep in the van with 2 large dogs. However, as I write this review, we are relaxing at a Fairfield by Marriott, each of us on a queen bed with a dog by our sides on the bed. The hostess could not have been more friendly or accommodating. In the future I will simply search for this chain of pet friendly hotels and give them our money that Baymont doesn't want. #adoptdontshop #seniordogsarethebest...