TownePlace Suites by Marriott Clinton — Hotel in Clinton

Came into town for my nephews wedding, (reservation was under my wife's name) and experienced some of the most unprofessional service I've ever had in my life. Where do I even begin, we pull up and the parking lot looks and feels like it was paved by a two year old. Definitely cut costs and hired untrained workers to complete the service for them. This is a minuscule issue and didn't bother us much.

Upon entering the property the front desk agent an elderly Indian gentleman I believe his name was junior greeted us. He seemed nice up until they didn't have the correct room type booked for us. He went from nice to being condescending in a heart beat. He tried blaming the wrong booking on us, we showed him the print out showing the double bed suite and he called us liars. We were in shock and couldn't believe what we were experiencing. He had to be a new front desk agent, the level of incompetence was staggering and he should probably be cleaning rooms instead of being in a guest centric role. After being lectured and talked down to for over ten minutes we begrudgingly took our room keys and went up to our room.

We took the stairs and found there to be religious paintings and art work in the stairwells? Weird aesthetic for a hotel to allow especially a Marriott property. We are all for anyone to practice their religion but to force the views on someone in a public setting made us feel highly violated. We spoke with a nice front desk agent who told us that they have shrines around the property and make the whole staff feel uncomfortable.

Word of caution and you will notice if you read the negative reviews this property was not meant for high demand days, the hot water never worked and half our wedding party wasn't able to enter their rooms until after checkout time. If you are booking a hotel block here i would think again. My nephew said that the woman they booked with, Kelly was no longer at the property and was nothing like when they came to tour the property.

The noise from the highway was unbearable and you can hear every noise through the floors and walls, seems like the property was doomed from the start. For a new property it felt old and ran down.

The pool was closed down and they refused to compensate anyone in our group for any of the issues we experienced.

Marriott told us they were offering a full breakfast but all we received was a piece of sausage on a bagel. The food was undercooked and tasteless. The gentleman who helped us didn't seem to be following any food sanitation guidelines. We ended up going to the McDonalds down the street. (Received better service there then at the property)

The whole experience left something to be desired and we will not be staying here again. We will be writing to Marriott regarding our experience and demanding a full refund. The management team needs to train their associates correctly and bring on a management team that can bring up the standards.

We'll be staying at the Courtyard down the road, much better property and a lot...

What ruins this hotel for me is the design. Someone take the architect and interior decorators and send them back to school. This hotel might have gotten a rating from me if there weren't so many mistakes on the drawing board.||||Let's note that the staff was quite friendly and efficient and they were working diligently. Our room was spacious and comfy, with a sofa and TV tray. Sleep quality was excellent. Location is excellent. The complementary breakfast was a little tastier than most that I've had. I welcome their strict noise policy, with 11-7 posted as "quiet hours" and enforcement promised.||||Now let's discuss the blunders. The designers here obviously want to be trendy, and in some ways trends are OK, even positive. The exterior design, for instance, follows the trend of having large areas of contrasting flat colors or materials--and the effect is rather clean and striking. But in other areas, it doesn't work.||||Item one: there is what passes for a business center. It's in the open area where breakfast is served. It's a computer and printer, next to the big-screen TV that might be showing the news or regular programming, facing out so that anyone passing by can see your business. Open concept fails when personal business might be involved.||||There are two elevators, but you'd probably not find the other one because it's at the far end of the longer wing--so everyone winds up in elevator 2. Expect to do some waiting.||||In the room, there's a full kitchen with housewares so you can do your own cooking. There's even a dishwasher and full-sized fridge. But the kitchen counter stretches into the main area where a desk on wheels is pushed under it, as the counter curves shallower in what must have seemed like a design element. If you pull the desk all the way out you block off the kitchen and entrance from the rest of the room. If you put your laptop on the desk it's too low and you hunch over (unless you're really short) or put it up on the countertop and it's too high,||||The worst part for me was the shower. Designers think that a walk-in shower gets a glass splash guard over half of the opening. It does NOT work and the floor inevitably gets wet as the shower splatters all over. I injured my knee once when the bath mat slid on the wet floor as I was stepping out of a shower like that one. I will not give any hotel more than an average rating if they don't have a full enclosure on the shower--a curtain, a slider, a swinging door. Leaving it half open is stupid and sooner or later someone will be badly hurt--perhaps they'd think it's better to fix the issue rather than expose themselves to...

What ruins this hotel for me is the design. Someone take the architect and interior decorators and send them back to school. This hotel might have gotten a rating from me if there weren't so many mistakes on the drawing board.||||Let's note that the staff was quite friendly and efficient and they were working diligently. Our room was spacious and comfy, with a sofa and TV tray. Sleep quality was excellent. Location is excellent. The complementary breakfast was a little tastier than most that I've had. I welcome their strict noise policy, with 11-7 posted as "quiet hours" and enforcement promised.||||Now let's discuss the blunders. The designers here obviously want to be trendy, and in some ways trends are OK, even positive. The exterior design, for instance, follows the trend of having large areas of contrasting flat colors or materials--and the effect is rather clean and striking. But in other areas, it doesn't work.||||Item one: there is what passes for a business center. It's in the open area where breakfast is served. It's a computer and printer, next to the big-screen TV that might be showing the news or regular programming, facing out so that anyone passing by can see your business. Open concept fails when personal business might be involved.||||There are two elevators, but you'd probably not find the other one because it's at the far end of the longer wing--so everyone winds up in elevator 2. Expect to do some waiting.||||In the room, there's a full kitchen with housewares so you can do your own cooking. There's even a dishwasher and full-sized fridge. But the kitchen counter stretches into the main area where a desk on wheels is pushed under it, as the counter curves shallower in what must have seemed like a design element. If you pull the desk all the way out you block off the kitchen and entrance from the rest of the room. If you put your laptop on the desk it's too low and you hunch over (unless you're really short) or put it up on the countertop and it's too high,||||The worst part for me was the shower. Designers think that a walk-in shower gets a glass splash guard over half of the opening. It does NOT work and the floor inevitably gets wet as the shower splatters all over. I injured my knee once when the bath mat slid on the wet floor as I was stepping out of a shower like that one. I will not give any hotel more than an average rating if they don't have a full enclosure on the shower--a curtain, a slider, a swinging door. Leaving it half open is stupid and sooner or later someone will be badly hurt--perhaps they'd think it's better to fix the issue rather than expose themselves to...